Bayview Home Appliance Centre Ltd

Bayview was horrible to deal with. Making an appointment to get our appliance fixed was limited. Then the part that was supposedly fixed didn't work. We called back the very next day....waited for an appointment again on their schedule.... 1 1/2 months later they were willing to accommodate but want to charge for the labour again!! They were rude to boot! Whatever happened to customer service???

STAY AWAY. After my wife self cleaned our Kitchen Aid oven, she could not close the oven door. Repairman came and said we need new part. Visit cost plus return visit plus part = $400. Later that day, my son came over and in 10 seconds reprogrammed oven and door closed. Everything working good now.

Bayview was not good to deal with at all. They were a warranty repair provider for our appliance manufacturer, but I just found their customer service very poor and not transparent at all. They were unable to diagnose or repair our appliance, which broke twice within the first 18-months of purchasing it. We had every part replaced in our fridge, and still it was not repaired. In total, we were without a fridge for over 4 months. Thankfully, they eventually deemed our appliance "non-repairable" and we got a new one.

My issue isn't with Dean. The knob on the dryer was broken so he ordered a new one. My issue is that with the 25 suppliers the company deals with why were they all backordered for this knob. The knob was mailed out to Bayview Home Appliance and I was informed that it would be five working days for them to receive it. That makes it next Tuesday as Monday is the holiday. I was willing to go wherever to pick up the part but was told it had to be mailed out. So once they receive the knob I will have to schedule a day for it to be installed. Why does Home Depot have to use them for the warranty on General Electric dryers. The woman answering the telephone was no help either. I purchased this dryer June 6, 2018. It isn't even three months old. Hopefully I will not have to call for service before the year is over.

I can't believe this company is an official warranty service provider to a brand like Whirlpool. The tech was emotionally and verbally abusive, caused intentional delays, was late for appointment, left appointments with no service provided/no explanation given. Do yourself a favor, and stay away from their horrendous service and total unprofessionalism!!!

Zee was AMAZING!! He came to change an electrical part for my water dispenser and noticed that my bottom freezer was not closing properly.
OMG, if he wasn't there, it would've been a disaster! He patiently fixed the problem as well as my part and fixed my top doors also. After he was done, it was like a new fridge. Thank you so much Zee. You made my painful fridge experiences, and trust me, they were painful so stress free.
Super talented technician and super professional.

Zee from Bayview Home Appliances fixed the issue and gave us good points on how to take care of the appliance in the future. The work was performed with great care, fast and professionally. Technician was also on time which helps. Thank you.

I have a problem with starter ,they came and couldn’t fix it ,they said the problem is wiring , after the technician brought wire to change it ,he couldn’t take out the unit because it was too heavy for him ,He said he has to come back with another person to be able to move the unit. After 4 times now their manager called me and said the problem is installation.This people don’t know what they are doing.

We had a recall on our Thermador dishwasher so we called and asked for an accredited partner to perform the service. They referred us to Bayview Home Appliance Centre. The technician came and removed the dishwasher to exchange the power cord which he told me may overheat and was the reason for the recall. Prior to reinstalling the dishwasher, he began to mess around with the door latch. After he started tinkering with it, the door would not close properly and the latch would not catch. It took him twenty minutes to "temporarily" fix the problem that he had caused. I questioned why he would touch a part that did not require repair and what happens now if this leads to additional problems with the latch, he said "don't worry, if there is an issue with it, call us and we will correct the problem".

A few months later, my wife was filling the dishwasher and tried to close the door but the latch wouldn't catch. As the technician mentioned to do when it happened, I had my wife contact Bayview Home Appliance Centre and let them know what had transpired. As the tech had inferred, the latch had now failed and we wanted them to come and fix the problem. They told us that they needed to speak with the tech and would get back to us. When they called back, they told her that they would not fix it as too much time elapsed (3 months) and that we should have called them right away. I called back to explain that there wasn't a problem right away as their tech "temporarily" fixed the latch. I tried to verbalize this many times but did not get anywhere so I asked to speak to the owner. They ended up putting me through to their "head technician", who I think may be the owner but would not admit it. He told me that it wasn't their responsibility and stated that they would have covered it up to a month and a half or so, but they won't do anything now. I was adamant that their tech touched the latch on his own accord and I had not asked him to do it. I did ask why he would do that without instruction, mentioning that we never had a problem with it until he touched it. The company made it very clear that they would only fix the problem if Thermador paid for the part and the service, even though their technician created it. At this point, I was very frustrated and said that I would never hire a company that refuses to stand behind their work and that I would never use them again. That is the last time we will ever use Bayview Home Appliance Centre and I hope that this warns others so that they do not need to go through the same frustrating experience as we did.

My cookware had a defect - under 2 year warranty. Fisher & Paykel CSR gave me this company "Bayview Home ... " to request the service.
Monday (Nov 27, 2017) - I called them and they requested a copy of the purchase bill. I scanned and sent to them. They told someone would contact me within 24h and arrange an appointment.
Nobody did. I called on Thursday again. They told me that my 1-year warranty has expired. I told them that it is a 2-year warranty. They told me that I should call Fiher & Paykel and ask them to call Bayview Home to confirm this (like they could not do this themselves).
I have asked Fisher & Paykel to give me another service company to deal with.