Bayview Home Appliance Centre Ltd

Terrible customer service from Bayview home appliance office staff.
I would not give them any stars for their waste of time service and I suggest LG think twice about this contractor servicing their products.
I need my Lg refrigerator fixed out of warranty and LG contracted this company for me. The compressor was diagnosed defective by their tech. After that BHA’s rep said they couldn’t order the parts until the tech filed the report. Their Tech sent the documents in front of me and I also sent the copy to them. They ran me around wasting time. I then spoke to LG who agreed to cover our service and parts to move forward. The BHA rep Hemi told me “You’re not the only customer” and denied to follow LG executive team members authorizations with the case number provided to them. He wouldn’t order the parts and fabricated information from an LG manager supposedly he spoke to. Another BHA rep, then basically told me to look for another service company. “Go back to LG” They won’t complete the job. They also wouldn’t contact LG to get the appropriate information. Just more run around for me. My last words to them were, i will not continue doing business with you and will make a complaint with LG and poor review online. I ended the conversation and called LG.
LG went above and beyond to resolve my fridge issue and today a tech is repairing my fridge.
BHA chose to finally connect with LG only to tell them they refuse to service MY fridge after i told them I wouldn’t do business with them. Nice try Bayview Home Appliance, i was on the phone with LG filing my complaint for your terrible customer service experience!

Fridgaire sent this repair company . Unprofessional to get an appt. They came out and needed parts. Forever to get them. Once replaced it still was not working I called them back the very next morning and I was told that the file was closed call back fridgaire to get a new case. They fibbed about the repair and were not able to fix it. I bought a new fridge and 2 weeks later it did not cool anymore. They came out but incapable of locating the problem they tried replacing parts and still not working properly. They could not fix anymore and told fridgeaire that I wanted a new fridge. It's been over 3 months waiting for them.to send to fridgaire a proper report on the diagnostics of the repair. I sent them.pictures the company has sent them emails and still no report. Watch when buying appliances that it is not bayview homes to repair. Through extensive emails and phone conversations Ifridgaire told me that in their report i just want a new fridge and mine works. Unprofessional and fibbing. They are sending out a different company . Do not waste time or money with this company. They will take money a replace any part just to get the business. I bought this fridge in june its oct and still dealing with this. Wish I knew and would have requested for a different repair company. I have a picture of my fridge part freezing and I can not put anything in the back of my fridge without it freezing and then I have to throw it out.

I purchased GE gas stove from Home Depot, has problem from first day . GE sent technician from this company . The guy was super nice and tried his hard to fix the stove . GE sent bunch of parts to replace .
Technician replace all patiently. Very happy with his service . The stove was under warranty so I didnot pay anything.

I opened claim with extended warranty Company W3 in April. It is now August and Bayview Home Appliance sends someone once month who keeps bringing a different part and isn’t able to fix my oven. He told me back in May that I need a new control panel however keeps bringing something Else, spending a couple of hours tinkering and then says oh it doesn’t work. And they told the warranty company back in July that they completed the repair. Stay FAR away!

The Frigidaire Gallery electric range required repairing as it was causing a beeping noise. After investigating we found that the F11 on the panel alerted us that a key was being pressed which caused the beep.

We called Frigidaire and they've dispatched Bayview Home Appliance. We were called promptly by Bayview Home Appliance. The technician came on-site and made a determination that we would require parts and had to be ordered.

We were quite delighted that the parts came in less than a week and we got a call and made an appointment for the same technician to be on-site for the repair the next business day.

The repair was done quite quickly in less than an hour. We are happy with the services provided by Bayview Home Appliance. The technician was quite pleasant and knowledgeable.

My Electrolux over the range microwave died and I called the Bayview Home Appliance Centre twice to discuss repair options in detail. Both times I spoke to Hemi who told me that a technician must inspect it, It would be $85 for inspection plus $40 for installation (plus tax), then the technician would give me a quote for repairs. He said that there is nothing that they cannot fix in there and that they back it with 30 days warranty. The next day the technician came and first thing he asked me for a ladder, like if it is something every household has and not that technician should bring with him. Luckily I had one. He checked the microwave without taking it down and said that the fuse was blown. He checked the door switches and they were all good, so it was unclear what caused the fuse to blow. He said that to replace the fuse or to further inspect the microwave I would have to uninstall the microwave myself and then he would come again. I said that I was told that it would be $85 inspection plus $40 installation, he replied that it is $85 for him just to come plus $40 for inspection. He said that I would have to call someone else to uninstall it or to do it myself. What kind of service is this??? Anyhow, I said that I would uninstall it myself right away while he waits (I know how to do it because I installed it myself). He said that he could not wait because he had to go see other customers. I insisted that if he wanted me to pay for inspection then he would have to do the complete inspection and find the problem. After a bit of arguing he stayed and I took the microwave down. He did more inspection but could not find anything that could cause the fuse to blow. He said that I should replace the three door switches because, even thou they were good, from his experience just because they are old they could be out of sync and cause the fuse to blow. I trusted his experience and paid him for his visit, he gave me the quote to replace the fuse and the switches and left. The next day I bout a new fuse and replaced it just to see if it blows again before replacing the door switches. The microwave was sitting on my kitchen table and plugged into a different nearest power outlet. The fuse did not blow, the microwave worked fine and and after a week of using it like that I decided that it was time to hang it back. But as soon as plugged it into its "own" power outlet, the fuse blew. So I took it down again and this time replaced the fuse along with the door switches which I all purchased OEM from Electrolux dealer (these switches are very easy to replace, takes 10 minutes and it's impossible to do it wrong). This time I plugged the microwave into its "own" power outlet via extension cord and the fuse blew again right away. So the problem was definitely not in the door switches. I called the Bayview Home Appliance Centre and spoke to Hemi again and told him about my experience. He said that the problem was likely in my power outlet. I said that I wanted money back, because I paid for the inspection, I was told to replace the switches, I replaced them and it did not help, which means that the inspection was wrong. As soon as Hemi heard that he changed his attitude and said that it could not be the power outlet, but since I am not a technician I could have replaced the switches incorrectly. I said that if he does not trust my skills to remove two screws, unplug the switches and plug in the new ones then the technician is welcome to come again and replace the switches again as per his own quote and if it solves the problem then I'll pay for everything but if not then I would not pay and I would demand the money I already paid back. Hemi said that he cannot send that technician because he is on vacation for the next three weeks (during coronavirrus quarantine, lol). I said send me another technician, I'm dealing with the company, not with a particular technician. Then he started arguing that I could have broken the switches, I am not a technician nor electrician, etc. I kept insisting that he could send a technician to do it himself. My position was that whether the problem is in my power outlet (which the technician did not even test when he was here) or not, it is not in the switches, because having replaced them it did not solve the problem, which means that the were misdiagnosed and I should get money back for the diagnostics. I also mentioned that it would have been easier for me to just call in the technician again without telling my story and let him replace the switches and then not pay him until the issue is fixed, but instead I openly told him everything to save his technician's time because I already knew that replacing the switches would not help. Then Hemi started getting rude and called me cheap and "you are not a king". He said that his technician's time costs money and I must pay for his visits regardless of results or quality of his work. He said that the technician wold not come again until I pay ahead via e-transfer. I tried to explain that I did not insist that he comes at all, I just wanted the money back for incorrect diagnostics and that he can send a technician again only because he did not trust me. He kept insisting that I must pay whether the issue is fixed or not. After some arguing like that Hemi called me "stupid" and I hang up. The bottom line is, these guys are only interested in taking your money, not in fixing your problems, and they would tell you all kind of nonsense to get your money and then brush you off in a rude way. Stay away from this Company!

I had a service call for $141.20 that I put on Visa. Parts were ordered. When they got the parts they said I was required to Etransfer the funds in advance for the parts before they repaired my stove. I'm sorry but I will not prepay for parts not knowing if these people will ever show up let alone knowing that if my stove is actually functioning. Also, I DO NOT DO E TRANSFERS!!! I paid by VISA once, why not again!!

Two times Appt booked waiting almost 3 hrs each day, taking time off from work, technician didn't show up, called office they doesn't know why tech hasn't come?
Office staff uneducated also way they talk trying to beat the bush
Please don't ever,never do business with these people, unethical and unprofessional

This company is extremely deceitful. The technician who came three times to repair the freezer has broken other parts, admitted this to us, and then saying he will order the new parts. Nothing happened in the next 2-3 months. After almost weekly phone calls to the company and finally after 4 months demanding to speak to the manager, we heard from Mr. Hemi that nothing was ever ordered because they waited for us to call them and make the repairs ourselves?
We were never being told the truth from this company so do not waste your time here. Horrible service from a company that is supposed to be a representative of Electrolux. Who is not telling the truth here? The serviceman to Mr. Hemi? Mr. Hemi to us? Most likely all of the above. This is completely unacceptable service. Don't even call them, COMPLETE waste of time.

Incredibly unprofessional and unreliable company. I didn't want to deal with them, but LG suggested them to repair my fridge under extended warranty.
My fridge is dead for about two weeks now. All the food it is a compromise - who is paying for that?
Bayview Home Appliances received the parts in stock and since I called them every single day and all I hear from the other line "someone will call you to book an appointment" - that's every day! Same results, nobody bothers to call me back or to let me know if they even bother to show up or not.
I am working right now to file documents to authorities, and I involve LG, Home Depot and Bayview Home Appliances.
So much for paying for extended warranty ... Hopefully, this is an isolated incident, but just in case, please be aware if you ever need to come across with this company, don't say you were not warned.