Reliance Holmes Heating And Cooling Ottawa

Saleem did a very good job very professional.im a new customer with reliance he sign me the contract,installed the new tank by himself at the same time and did a exellent job.could not ask for better service.

REPAIRED DRAIN AND REPLACED 4 FAWCETS.
AGENT WAS PROFESSIONAL AND FRIENDLY, COOPERATIVE AND ACCOMMMODATING. AGENT NAME IS MACKENZIE.

Came to fix water tank, going to replace it. He was on time and very nice. Helpful.

Protection plan is a joke. All good until the repair is over $100 then they will find reasons why they won't repair it. Save your money for a reputable company .

November 2023 - The furnace stops working. Technician brilliantly applies a workaround until a new part arrives. Which is expected within 14 days ergo November 15 2024.
April 2024 - Still no part.
Call into Reliance - this is not the first time I have been "awaiting a part"...it's actually an ongoing cycle with Reliance. I let it go six months just to see how long it would take them to follow up.
Reliance advises they do not know where the part is but they can send out a technician to start the cycle over again.
If one has endless hours to spend on the phone, hunting down parts, waiting for service then please do proceed and choose this company.
If one wishes to have an HVAC company that is reliable, prompt, takes accountability for their actions and performance please consider seeking out another option.

Was sold smart home system with water softener, was told no contract with smart home system, called to cancel smart home system because we sold our home and had to pay $1,200 to buy out the equipment.

Read fine print, do not believe a word the sales person tells you.

Reliance Red-Tagged my furnace but refused to show me the actual measurement of Carbon Monoxide in the outside exhaust. This is a tactic they use to force an unnecessary purchase of a new furnace.

When they red-tag or tell you that there is carbon monoxide, ALWAYS demand to see the actual measurement. There is a printed report from the detection device. Regulations require that they provide that to you.

I called Reliance because the furnace sounded loud. The Technician red-tagged the furnace which means it has to be disconnected from gas supply and cannot be turned on. He said the Carbon Monoxide levels in the exhaust going outside were too high (his red-tag form just said "CO level High). But he refused to show me the measurement or any report showing what the Carbon Monoxide levels in the exhaust.

I learned after the fact that technicians are required in the regulations to provide a report.
I'm going to file a complaint with the Technical Standards and Safety Authority

I called the company and they send a technician.
Nice and expert technician
He fix my problem in short time, I like his service

worst customer service for something i pay monthly to ensure i get service. Have toilet issues and unable to use and Reliance is not able to come fix or even look at for over a month and a half. Wonder how long they would last if they didn't have a working toilet. Very disappointed and now will have to pay to have a plumber come to house.

In June 2023 we bought a Trane 2 ½ tonne air conditioner. The subcontractor who did the installation did and excellent job and deserves 5 stars. However, we were to receive a Trane Weather Guard Top to protect the AC that sits near a big cedar edge and trees. We contacted them a few times (it is hard to get in touch with their sale service) to inquire when we will receive the Trane Weather Guard Top. The replies we got went from; its on its way, to the unit is on back order, to it was mailed to you (but we never received it). Finally, five months later mid November, a technician showed up at our house but delivered an AC cover (that we already had) and not the Trane Weather Guard Top as we agreed in late June.
Trane Air Conditioner supply parts are hard to get and after sale service is also hard to get from Ottawa Reliance Home Comfort.