Cozy Castle Heating & Cooling

My furnace broke down on a Friday and the company that sold it to me quoted an unreasonable amount to replace it. I also found out that they did not replace the twin cable to the thermostat with one with 4 wires. As a result, my furnace was operating with one stage. I was told that I would have to hire an electrician to replace it. The installers from Cozy Castle took many hours to run a six-wire cable through the floor and up a wall with obstructions to the thermostat. They took the time to do the job right. I was very impressed by the quality of their service at a reasonble price. I would highly recommend this company.

My old boiler broke down unexpectedly and due to the age and availability of parts, I needed to purchase a new one. I called a number of other companies and Cozy Castle Heating was by far the best option for my needs. They were extremely knowledgable and responsive. They offered the best price which was significantly lower than one of the larger companies. As we were heading into December, I needed to make a decision quickly and the entire process took less than 3 days. The installation was a massive job as the hot water tank as well as the old boiler had to be removed. The new unit had to be mounted on the wall and the whole install took over 12 hours. I couldn't be happier with their services. They took all the old equipment away and cleaned up after the install. I would highly recommend them over the larger, more established and more expensive competitors. Everyone on the team was so professional and responsive. I don't say this often, but they were a pleasure to work with and I will continue to use them when needed. I'd give them more stars if there was the option.

I want to express my gratitude to the team at Cozy Castle for the excellent job installing our new furnace. The entire experience was seamless, thanks to their courteous and professional approach.

From start to finish, the team demonstrated exceptional knowledge and skill, ensuring the installation was done efficiently and to the highest standard. They were respectful of our home, leaving everything neat and tidy.

Its rare to come across a company that combines expertise with such outstanding customer service. I highly recommend Cozy Castle to anyone in need of HVAC services. Thank you for a job well done!

P.S. Thank you Nelli for amazing follow up as well, post installation!

Nelli and Robert's team replaced our furnace (old home) the same day we contacted them. Not one more night in the cold! The service was very fast and professional.

I was initially drawn to Cozy Castle for pricing. In the end it was the team that made the difference. From discussion of appropriate unit choice, through installation, disposal of rental tank, and follow up, the installers on site and the office staff were responsive and helpful with guidance throughout the process. They were careful to note any potential issues before and during installation and discussed solutions in a manner that assured I would be satisfied with the outcome. Overall, this was an excellent experience.

Evaluation confirmed the control board was an issue. I appreciated the clear communication on options for upgrades.

Cozy Castle HVAC recently replaced my 10-year-old furnace humidifier, and I couldnt be more satisfied with their service! From the moment I contacted Nelli, I felt well taken care of. Nelli went above and beyond to find the perfect humidifier that suited the size and age of my home, ensuring all my needs were met.

On installation day, the service was smooth and efficient. I received timely updates about Roberts arrival, and he turned out to be incredibly personable, friendly, and professional. He explained everything clearlyfrom what went wrong with my old humidifier to how the new one works. The entire process was handled with care, and Robert left the space spotless, even taking the old equipment and garbage with him.

The level of customer service from both Nelli and Robert was top-notch. I didnt have to wait long for servicean appointment was scheduled just two days after my call. I highly recommend Cozy Castle for their prompt, friendly, and professional HVAC services. Im a very happy customerthank you, Nelli and Robert! Sandra from Woodbridge

Selected Cozy Castle as a vendor to install a new heat pump and furnace.
They are knowledgeable, patient, responsive, knowledgeable and on time. Special thanks to Robert.

Robert & Daniel arrived as expected. This installation went smoothly. I live in 100 year old house and installation of HVAC equipment is challenging. This crew was perfect and I am very satisfied with their work. After this installation and equipment start up this crew provided excellent demonstration and training. I will hired them to do installation of new furnace installation and AC. In the near future. This company provides good service.

Nelli, Robert, Daniel and Hamid were excellent from start to finish. My furnace was more than 25 years old and upon pulling it out, they told me what they needed to do every step of the way, which included making new holes to the exterior. The output exhaust is patched very nicely and the machine is working great! Its also nice to have 3 years labour included on the unit. Highly recommend!!!