Cozy Castle Heating & Cooling

Heating & Air Conditioning
Toronto ON M9L 1Y6
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Heating & Air Conditioning
Cozy Castle Heating & Cooling
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99%

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Reviews for Cozy Castle Heating & Cooling

Average customer rating:
10 10 (37 reviews)

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ed in Toronto
ed in Toronto
1 review York, ON
10/10

Furnace replacement

Nelli and Robert's team replaced our furnace (old home) the same day we contacted them. Not one more night in the cold! The service was very fast and professional.

Approximate cost of services:
$4,500.00
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Company Response

Thank you, Edgar, for your kind words! We're so glad we could help get your furnace replaced quickly and ensure you were comfortable again. It was a pleasure working with you, and we truly appreciate your trust in us. If you need anything in the future, don't hesitate to reach out!

Cozy Castle Team

Kevin
Kevin
1 review Old Toronto, ON
10/10

Tankless Water Heater Install

I was initially drawn to Cozy Castle for pricing. In the end it was the team that made the difference. From discussion of appropriate unit choice, through installation, disposal of rental tank, and follow up, the installers on site and the office staff were responsive and helpful with guidance throughout the process. They were careful to note any potential issues before and during installation and discussed solutions in a manner that assured I would be satisfied with the outcome. Overall, this was an excellent experience.

Approximate cost of services:
$4,000.00
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Company Response

Kevin, thank you for such a thoughtful review! It's wonderful to hear that our team made the process smooth and that you felt supported every step of the way. We’re always here to make sure you have the right guidance, and knowing that everything from unit selection to follow-up was up to your expectations is incredibly rewarding. It was a pleasure working with you, and we're so glad you're happy with the result. If there's ever anything else we can assist with, don't hesitate to reach out!

Warm regards,
Cozy Castle Team

Michael in Toronto
Michael in Toronto
1 review Etobicoke, ON
10/10

Furnace Startup check

Evaluation confirmed the control board was an issue. I appreciated the clear communication on options for upgrades.

Approximate cost of services:
$150.00
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Company Response

Thank you for your feedback, Michael! We’re glad to hear that our team was able to clearly communicate the options for your HVAC system. If you ever need further assistance or have any more questions, feel free to reach out. We’re here to help!
— The Cozy Castle Team

Private User
Private User
Private User reviews Vaughan, ON
10/10

Professional & Efficient HVAC Services

Cozy Castle HVAC recently replaced my 10-year-old furnace humidifier, and I couldnt be more satisfied with their service! From the moment I contacted Nelli, I felt well taken care of. Nelli went above and beyond to find the perfect humidifier that suited the size and age of my home, ensuring all my needs were met.

On installation day, the service was smooth and efficient. I received timely updates about Roberts arrival, and he turned out to be incredibly personable, friendly, and professional. He explained everything clearlyfrom what went wrong with my old humidifier to how the new one works. The entire process was handled with care, and Robert left the space spotless, even taking the old equipment and garbage with him.

The level of customer service from both Nelli and Robert was top-notch. I didnt have to wait long for servicean appointment was scheduled just two days after my call. I highly recommend Cozy Castle for their prompt, friendly, and professional HVAC services. Im a very happy customerthank you, Nelli and Robert! Sandra from Woodbridge

Approximate cost of services:
$550.00
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Company Response

Sandra, thank you so much for your kind words and for taking the time to share your experience with Cozy Castle HVAC! We're thrilled to hear that you’re satisfied with your new humidifier and the service you received. It was a pleasure working with you to find the right fit for your home, and we’re glad that Robert could provide a smooth and professional installation experience. We always strive to ensure our customers feel well taken care of, and we're so happy that we could make the process seamless for you.

Thank you for choosing Cozy Castle, and please don’t hesitate to reach out if you ever need anything in the future!

Best regards,
The Cozy Castle Team

Vlad
Vlad
1 review Oakville, ON
10/10

Heat pump and furnance installation

Selected Cozy Castle as a vendor to install a new heat pump and furnace.
They are knowledgeable, patient, responsive, knowledgeable and on time. Special thanks to Robert.

Approximate cost of services:
$10,000.00
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Company Response

Thank you, Vlad, for your wonderful review! We're so glad you were happy with your new heat pump and furnace installation. I'll be sure to pass along your special thanks to Robert. If you ever need anything in the future, don’t hesitate to reach out.
Thanks again for choosing Cozy Castle!

Edward
Edward
1 review Hamilton, ON
10/10

Tankless Water Heater Installation

Robert & Daniel arrived as expected. This installation went smoothly. I live in 100 year old house and installation of HVAC equipment is challenging. This crew was perfect and I am very satisfied with their work. After this installation and equipment start up this crew provided excellent demonstration and training. I will hired them to do installation of new furnace installation and AC. In the near future. This company provides good service.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for your kind words, Edward! We're delighted to hear that Robert and Daniel were able to navigate the challenges of your 100-year-old home and ensure everything went smoothly. We take pride in making sure our customers are comfortable with their new equipment, so it’s great to know you found the demonstration and training helpful. It would be our pleasure to assist with your future furnace and AC installation as well. We're always here to provide the best service possible!

Warm regards,
Cozy Castle Team

Angie Bo in Toronto
Angie Bo in Toronto
3 reviews East York, ON
10/10

Furnace installation/replacement

Nelli, Robert, Daniel and Hamid were excellent from start to finish. My furnace was more than 25 years old and upon pulling it out, they told me what they needed to do every step of the way, which included making new holes to the exterior. The output exhaust is patched very nicely and the machine is working great! Its also nice to have 3 years labour included on the unit. Highly recommend!!!

Approximate cost of services:
$3,700.00
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Company Response

Thank you so much Angie for your kind words! We’re so glad to hear that everything went smoothly with your furnace installation, and it’s great to know you’re happy with the work. It was a pleasure for Robert, Daniel, Hamid, and me to walk you through each step, and we’re glad you’re feeling comfortable with the new setup. If you ever need anything down the road, feel free to reach out. Thanks again for trusting us with your home, and we truly appreciate the recommendation!

Warm regards,
Cozy Castle Team

Private User
Private User
Private User reviews Newmarket, ON
10/10

Very professional job. Quality job

Cozy Castle did a premium job. AC and furnace works very well. The guys worked hard and completed the job as described.
After work was done, Robert came over to check things out and give me some tips on how things work.
Very Pleased.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much, John! We’re happy to hear that you’re pleased with how everything turned out. I’ll be sure to pass your kind words on to Robert and the team. If you ever need anything or have more questions down the road, we’re always here to help!

Warm regards,
The Cozy Castle Team

Jonathan
Jonathan
1 review Vaughan, ON
10/10

10/10

They replaced my communicating thermostat with my new ecobee. Robert came on time and completed the job quickly. I would recommend them and will use them again,

Approximate cost of services:
$140.00
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Company Response

Thank you, Jonathan, for your kind review! We're glad to hear that Robert was able to install your new Ecobee thermostat quickly and on time. We truly appreciate your recommendation and look forward to helping you again in the future.

Warm Regards,
Cozy Castle Team

Logi in Toronto
Logi in Toronto
1 review Scarborough, ON
10/10

Furnace re-location

Robert and Daniel relocated our furnace. All communication from initial phone call to the office, to quote, to service was professional and timely. Work was neat, efficient and done within the stated time frame.

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much for taking the time to share your experience with us Daniel! We’re very pleased to hear that Robert and Daniel were able to relocate your furnace efficiently and that the entire process, from the initial phone call to the completion of the work, met your expectations. Professionalism and timeliness are at the core of what we do, and it’s wonderful to know that you felt well taken care of every step of the way.

We also appreciate your feedback on the neatness and efficiency of the work. Our team takes great pride in delivering high-quality service, and it’s always rewarding to hear that our efforts made a difference.

If there’s anything else you need in the future, whether it’s a question, a service, or just a bit of advice, please don’t hesitate to reach out. We’re here to keep your home cozy, comfortable, and running smoothly!

Warm Regards,
Cozy Castle Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy Castle Heating & Cooling

Cozy Castle Home Comfort Specialists are your go-to experts for all things HVAC. Whether you need installation, service, or repair, we've got you covered. From furnaces to air conditioning, heat pumps to tankless water heaters, and everything in between, we ensure your home stays comfortable all year round. Our services also include mini-split systems, traditional water heaters, and top-of-the-line water and air filtration systems. Trust Cozy Castle for quality workmanship and superior service. **Please note that unfortunately we do not service condos/apartments buildings at this time.

Contact us today at 647-846-3353

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
SERVICES
Heating and Air Conditioning Services
SPECIALITIES
Heating and Air Conditioning Services
WEBSITE
https://cozycastle.ca/
YEAR ESTABLISHED
2016
PAYMENT METHOD
E-Transfer, Cheque, Credit, Debit
LICENSES
G2 Gas license, TSSA Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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