Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
Ottawa ON K2C 3P1
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Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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88%

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Reviews by rating (past 12 months)

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.1 10 (790 reviews)

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Liz in Gloucester
Liz in Gloucester
1 review Gloucester, ON
10/10

Heating & Air Conditioning Service

We have a home in Riverside South. Last year we had Holmes Heating come to clean out our ducts in the home. At that time they asked us if we were interested in our furnace and a/c being serviced. We said yes. They gave us a contract for the year and serviced both the furnace in the spring and the a/c in the early summer. Last winter something went wrong with the furnace and it wasn't working and the temp was -30. We phoned the emergency number and they called back right away. They came within a few hours and fixed the problem which was some sort of expensive item in the furnace that we didn't have to pay for because of the contract for the year. This spring they called us to remind us to get the furnace checked again and were very flexible with when they could come and do it!! We really think they are great!!!

Approximate cost of services:
$300.00
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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

George in Kanata
George in Kanata
1 review KANATA, ON
0/10

Fireplace repair

Get their cost estimates before they come anywhere near you (and preferably in writing).
They charged me $303 (+HST) for 50 minutes of work! Included: $95 for diagnostic service and a flat fee of $208 (!!!!) for a 15-minute installation of the thermostat. To be fair, the cheap thermostat (approx. $20) was included in the flat fee.
No option to the flat fee was offered, nor was it explained to me before the work was done.
This is a gross overcharge! Doctors should have it so good.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Charge a reasonable fee
Any advice to offer fellow homeowners facing a similar project?
Stay away from them
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Company Response

I am so sorry to hear about your experience and sorry for any frustration that was caused. -Cait

Ron in Orleans
Ron in Orleans
1 review ORL, ON
0/10

service furnace break down

Very unsatisfied,twice furnace quit,1st time tech said it looked fine,restart eventually worked,house was 14c,on a -20 c.a month later same thing.Holmes installed both a.c.and furnace,unfortunatly they don.t stand behind their workmanship!!,no follow up,unit is only 5yrs old.It.s a shame they dont stand behind their service or product. anyone know a good and caring furnace co?

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

I am so sorry to hear about your experience and sorry for any frustration that was caused. -Cait

Yanick Lavoie in Kanata
Yanick Lavoie in Kanata
1 review Kanata, ON
8/10

Furnace and Water heater replacement

This company installed a new furnace and water heater in our home in January 2011. We went with everything that the consultant, Mr. Osman recommended.
My wife and I are satisfied with the product; it is exactly what we needed. We highly recommend Mr. Osman.

Approximate cost of services:
$6,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Ann in Ottawa
Ann in Ottawa
1 review Ottawa, ON
10/10

Furnace and AC replace

The company came and replaced the furnace and ac unit and also the gas water tank was replaced. They were timely and good follow up. The value for money was good. Staff were friendly and cleaned up well after themselves. I would recommend them. They were punctual.

Approximate cost of services:
$9,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Cindy in Ottawa
Cindy in Ottawa
1 review Ottawa, ON
0/10

Gas fireplace cleaning

I had homes come in to clean a fireplace that wasn't working, the technician that was supposed to be qualified vacuumed the fine soot, which poured but the back of the vacuum ruining my main floor, and emergency cleaning crew was sent in, it took 5 days to attempt to clean the walls, furniture, drapes, windows etc. Homes refused to come back and fix the fireplace, and after many calls to managers and directors I was given a lot of unfulfilled promises. After 6 months the still haven't dealt with the original problem and another company was used. The walls and furniture will never be the original colour.

Approximate cost of services:
$0.00
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Company Response

Dear Cindy,

I apologize for my late response on this forum – I do hope your situation has already been resolved. At Holmes Heating, we strive to provide our customers with exceptional service and integrity. It is what has kept us serving Ottawa for more than 50 years.

As Manager of Sales and Marketing, I assure you that we take your comments very seriously. Could you please contact me directly at afitzpatrick@reliancecomfort.com or 613-592-8170 ext. 109 so we can discuss your situation in person?

Thank you,

Andrew Fitzpatrick
Manager – Sales and Marketing
Reliance Holmes Heating

RobS near Carlingwood
RobS near Carlingwood
1 review Ottawa, ON
8/10

new furnace, A/C, hot water tank

I was introduced to Holmes Heating at the fall home show and was impressed by the time taken with me. the Sales follow up this year was helpful and none threatening. The installation crew showed up on time and were polite and cheerful. A problem discovered after the installation was corrected (at I think considerable expense to them) without argument.

Approximate cost of services:
$9,000.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

Owen in Arlington Park
Owen in Arlington Park
3 reviews Nepean, ON

First Review

10/10

Remove old oil furnace and tank, install natural gas line and new furnace and hot water tank

Holmes Heating was reliable and provided good service. They sub-contracted the removal of the old oil tank, but did the rest of the work themselves (install gas line from meter to house, remove old furnace, install new furnace and hot water tank). Installers were knowledgable and friendly. Job completed on the day promised with no issues. Perhaps not the cheapest, but highly recommended.

Approximate cost of services:
$7,500.00
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Company Response

We appreciate this feedback! Thanks for sharing your experienceand thanks for choosing Reliance Home Comfort-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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