Private User

Reliance Red-Tagged my furnace but refused to show me the actual measurement of Carbon Monoxide in the outside exhaust. This is a tactic they use to force an unnecessary purchase of a new furnace. When they red-tag or tell you that there is carbon monoxide, ALWAYS demand to see the actual measurement. There is a printed report from the detection device. Regulations require that they provide that to you. I called Reliance because the furnace sounded loud. The Technician red-tagged the furnace which means it has to be disconnected from gas supply and cannot be turned on. He said the Carbon Monoxide levels in the exhaust going outside were too high (his red-tag form just said "CO level High). But he refused to show me the measurement or any report showing what the Carbon Monoxide levels in the exhaust. I learned after the fact that technicians are required in the regulations to provide a report. I'm going to file a complaint with the Technical Standards and Safety Authority