Provincial Smart Home Services

Terrible support service calling over a month and cant get a technician, frustrating experience horrible

My AC thermostat is off because of that my AC isn't working since this morning, I called at customer service and the lady told me she will tell my issue to the service department and they will call you. It's almost 10 pm. I am calling them and after 15 minutes of wait they hang up my phone. Just want to say that their customer service is not good at all.

**Review for AC Repair Company:**

We paid $5,000 for a service that included installing a wireless doorbell, which was valued at only $150. The doorbell hasnt worked since day one, but we initially let it slide. However, the AC is a different story. In this hot and humid weather, especially with a sick child and a senior at home, it's unbearable to be without a functioning cooling system. We have been calling your company almost daily for the past 10 days, desperately seeking assistance. Despite being promised that someone would come to check the AC, no one has shown up. Our home is now so damp that everything feels wet, and mold seems to be starting to grow. Please, we need urgent help.

Worst company ever!!
Not helping us at all not answering calls and have very unprofessional way of dealing with customers.
I have contacted them regarding the pending payout bill since we signed up for their services in 2022 March. They are not paying the buyout amount to the previous provider as per the initial agreement and also not answering any of our calls. At first they said we will take care of everything but after transferring service from another provider to provincial we have faced a lot of issues and now its the time where my husbands credit score has been affected due to their ignorance about the buyout payment. Its been 2years and still we are receiving invoices from previous service provider for the pending amount. Since we switched our services to provincial smart home we have never stayed stress free. I am very disappointed. Moreover their customer service team doesnt reply and they dont receive the call. Our previous service provider has sent this bill to third party for collection and it affected my husbands credit score.

Ive bern calling to get the doorbell fixed, we paid 5000 for a wireless doorbell that costs 150.00. The foor bell as not been working since December 2023, but we didn't not contact the company until May 4, 2024 when I realized that this doorbell needed to be charged. One customer service rep even suggested that the doorbell is not cover because it was free which is not true. I have the original invoice which indicates a 55000.00. I hope my doorbell will be fixed.

[ ALERT ]
I got an AC unit from them because they mentioned two things:
1. The rebate program
2. 0% government loan
3. They said we take care of everything

Now it's been almost a year since I purchased an overpriced unit and I still do not received any rebate which they say it is because of government delay. But also no one is taking my concern serious about the government loan. They pushed me to sign a 2.99% loan agreement with Financeit and it is ending and increases to 20% and they still have not got me the loan.
I called and now they say I should do it myself!!!!! stay away! I try to seek legal advice as it is mentioned in the contract and they have not respected it.

Here is my situation after a year:
1. I paid extra for 2 months that they did not mention I need to cancel the previous rental agreement myself
2. I am paying above the price they initially mentioned would be the price for my gas and hydro
3. I did not get any rebate grant
4. I paid 2.99% and soon 20% on a loan for an overpriced AC unit ($22K!) and no 0% government loan

If the agent from this company showed up on your door, just shut the door!

Dont trust positive reviews like I did! The installers ask you to review immediately after install and they are pretty nice so you are inspired to do so.

What a nightmare, the sales guy tells you they will take the old tank with them at install, they will pay off your existing contract with current rental company, he takes you account number and says they will deal with everything. Tells you the monthly fee is like $40, and will only increase after a year if you miss a payment or are late.

What really happened? The installers did not take the tank, the install leaked both water and gas (they came the next day and repaired it though) after calling them about what to do with the tank they told me I had to arrange with reliance to have it picked up. Thats a $450 charge I say and they insist its all good, they will pay it (it would have been free if their installers took it with them and dropped it off at one of the drop off locations) THEN, the calls from reliance start coming in that I have this amount due, I tell them PSHS will be paying it not to worry. Eventually I call PSHS and ask them whats taking so long and they say they have a 30-90 day policy on paying it off starting from the date they approved the amount to be paid. (And only after requesting from me the final bill and the bill previous to that after I sent it in- the sales person said I wouldnt have to do any of that) now my reliance bill is in collections, its $590 and that high because of the damned pick up fee. And also the monthly payments will be going up to $120 after a year, regardless of your perfect payment history Im so mad at myself for being tricked like this. STAY AWAY.

DO NOT USE THIS COMPANY
An absolute nightmare of a company. We used their services for a new heat pump and it has been an absolute hell.
We have waiting on our buyout and bill credit now for MONTHS and each time weve contacted them, they keep on pushing the date or they just dont answer.

Save yourself the headaches and avoid this company at all costs

I have been suffering for over a year now. They don't stick to their promises.
I was told i will pay $142 monthly. after i signed the contract i found it is 142 biweekly.
I was told the interest is 2.99% for the first year and from 2nd year, it will increase to 12.99%, but i can call them after 1st year to keep 2.99%, which did not happen. I have been trying to reach out to them, with no response.
The Water UV was wrongly installed, which caused a basement leaking.
4 months ago, I had a tele conversation with Shea, Retention Manager.
She promised to solve all problems if I delete my bad review on provincial Smart Home website.
I have deleted my bad review right away, but nothing was solved.
Now, I can see I m paying 12.99% interest starting next payment, in less than 2 weeks.
At the time I have signed the contract, on April 2023, the Sales Manager gave me wrong information that I will be paying CAD142 monthly not biweekly and that the contract is an old version and does not have the correct numbers on.
Also, he promised to keep 2.99% interest rate after the first year, if all payments are done on time, which has happened throughout the first year.
Here is the WhatsApp text messages where he promised to reduce the interest rate after 1st year:
"After the first year like I said, call me and we will discuss options to reduce that and lower the rate to bring your payment down."
"$142 will be your bi weekly payment once the rate increases. But remember what I told you, after first year, call us and we will help you discuss your options to reduce that significantly"
"So ur good to go, after the first year call us and we will help you with options to reduce the rate so your biweekly payment goes to the price I told you. We do this for all of our customers."

I had a visit from Provincial Smart Syatem salesman, suppose to be for the senior Rebate qualifications..he ended telling me allot of things and promise.. immediately he mobiles his technical team removing my current AC to replace it with a heat bump. after the removal of the equipments they sent me the contract which different from what we agreed on.. Salesman changed his mind claiming he did not say what we agreed on, i cancelled the contract, now I am chasing them to re connect my AC. i called the office, they told me to wait a call from the Technical team , 3 weeks now no calls received, i sent them email, no reply. now i am going to wait few more days before i reach out to BBB .