Provincial Smart Home Services

We initially left a negative review for Provincial Smart Home Services due to numerous serious issues, including the incorrect installation of a hot water system, a malfunctioning furnace, and a heat pump that barely worked. These issues left my fathers home without reliable heat and hot water, even during dangerously cold weather when temperatures dropped below -20°C. With my 11-month-old twins often at his home, the lack of concern for our family's health and safety was alarming.

After posting our first review, the company quickly responded and promised to resolve the issues. Believing they were sincere, we removed our review. Unfortunately, this was a mistake.

Since then, things have only gone downhill. My father was charged $700 for an assessment, with the assurance that the cost would be reimbursed by the government once the results were provided. Despite his repeated calls and efforts to follow up, the company has failed to provide the necessary documentation for the reimbursement. To make matters worse, when he tried to book another service call, they directed him to a web address that didnt even exist.

We are beyond frustrated with the continuous runaround, broken promises, and the overall nightmare that dealing with this company has become. The lack of concern for our familys well-being, especially in such severe weather, is unacceptable.

We deeply regret ever removing our original review and feel it is our duty to warn others. If you are considering doing business with Provincial Smart Home Services, think twice. Save yourself the stress, frustration, and potential risk to your familys safety.

This company has shown a consistent pattern of being unreliable, unresponsive, and unconcerned with the well-being of their customers. We are done dealing with them and strongly advise others to avoid making the same mistake.

Since we had all these systems installed havent heard from them. When tried call or use there app website (The preferred way so they say) its fails. Never answer a phone call and seconds after you do its states they are so busy even if you call first thing in the morning throughout the day says the same thing. They never return a phone or an email doesnt matter what mode you try there is no answer. Know I had to get the BBB involved. We had a small tube come off from our Reverse osmosis system and created a flood in our basement and need them to come and deal with it and nothing. Even made an appointment on thier website and No Show No Call. Not surprised. Had to get a plumber out and look at it and said it was installed incorrectly. Not sure what to do. Very frustrated and disappointed customer

None of the promises honored. No response . Sent atleast 15 emails with no response. Tried to call many times with no luck. Got services at 2 houses and no rebate received even after lapse of one year

My project is very big they gave me for low interest for first year and after that they are charging me almost 6times and the guy who came to my home he told me its fixed interest rate and service you can not even imagine very very hard you cant even guess when we call to customer service its going to voice mail 0030 its directly going there I dont what is that they are like completely to take money only not give the service I dont no why they will do like this

I called for service for my water heater back in May 2024 they charged me $153 before they sent out a tech. Tech said nothing was wrong. I've been calling every few days. I get the run around saying that a manager will call me back, I leave messages no response. I've started sending e-mails again no response it is now 3 months. I also need to get my cameras fixed with no response.

I feel like a fool they promised so much stuff and now I'm out so much money and the service is horrible. They were so quick to show up at my house when I so stupidly signed the contract.

Nothing they said is true. They charge you for everything. DO NOT SIGN UP WITH THIS COMPANY

DO NOT TRUST ANYTHING THIS COMPANY SAYS!!! They tell everyone that they are going to get thousands of dollars in rebates from the government but you NEVER RECEIVE THEM They will put a lien on your house without you knowing. Their technicians have no idea what theyre doing. STAY AWAY!!!!

Poor client care. Unable to call or get a response relating to my ac, HVAC water pump system.
Service etiquette is the worse,!

They tell you they are applying for a government grant, then they apply to a lending agency for private loan with rates to 24% interest.
No support for the equipment they sell, they imply a 10 year parts and labor warranty and invoice you for this , when you call for service no one answer the phone, they will answer for a new customer in 1 ring.

It's been frustrating 7 months with the Provincial Smart home..
They haven't processed my promised buyout and rebates that was promised..

They took our $20, 000 dollars with lots of unfilled promises. Their technicians are rude and costumer service team do not return calls. The promised a rebate on devices which has been "in the works" for two years now but no payment. I would never recommend this company to anyone. They should not be on homestars as they just don't care about their customers. If you don't believe have a look at their Facebook reviews. I tried to call them about my service and they are not answering. My next step is to report them formally for review by the ministry.