Provincial Smart Home Services

Technicians left my home on a Thursday night. I came home from work on Friday with a gas leak in my house. Called could not get any answer back. Called in someone from my town to fix it as it could have been fatal. My dogs where in this smell all day. I have contacted the company to get manager to call me four times now and no answer. I have a bill from when I had the leak fixed and want them to pay for it. Too add to this the pipe they put outside is unexceptable. They broke my siding and left a big hole, Needless to say I have cancelled all payments until I get satisfaction. I am going higher with this that was my life they where playing with. Are they really gas technicians or are they running under owners certificate?

We are tired of requesting to cancel our contract since one month .but no body is giving proper response.we have emailed to cancel after one day of their installation. Nobody is replying at the end we have decided to go to BBB and consumer court and we informed about this still no response.this company is giving hard time to us.

Provincial Smart Home Is the worst service I have ever experienced in my Life Time. First thing they brought the wrong heat pump to my home. They told me Oh they sent the wrong one instead of one large heat pump they sent two small ones. Then they installed one head in the wrong place of my home. Now my kitchen & living room are freezing cold in the front of my home. and the head that they put in the back room of the house is to hot ??? I try to contact them on line and by phone & never a response back. So Very Disappointed I wish I had never agreed to have this done it's very Stressful, you spend your hard earned money for this Awful Service that you trusted was a good thing & it turns out to be a Nightmare !!!! No information on a Rebate either ???? Don't Deal With Them !!!!

Paid for the a 2 ton heat pump, got a refurbished one after initially installing a 1.5 ton heat pump. No one ever calls back, no one from the company wants to deal with this matter. Guaranteed a $6000 rebate but after almost a year, no rebate has yet to be paid. Stay clear, this company appears to take your money without giving you the proper products you paid for.

Their service until installation was spotless. However, after sales service is terrible. Their phone number listed in the website does not work. They're yet to settle the buy back of equipments even though six months have passed. I tried to contact them through the App, failed on that end as well. Chat does not work at all. Now my last resort is to go through legal route. The biggest problem the clients will be facing is that if they can't contact the service provider, what if there is a technical problem, then they're doomed.

Both Shahid and Will came to my house and looked into the matters well. Stayed for a longer time to explain all that I needed to be aware. Excellent service again.

The above review is on behalf of Neela Jayasuriya.

Hamed shahzeb ali are the best. They did heat pump and water heater. They are a good thechnician

SUKHVARINDER and Shahzeb are the best technickans ever. They are kind andvery knowledgable. They explain to meeveryrhing they did and howneveryrhing works in gewat detail,

We are very frustrated with Provincial Smart Home services. We had phoned, emailed, been put on HOLD, told a 'manage' will contact us which never happens. We have finally had our 'post audit' for the installation of our heat pump BUT we have NOT heard anything back. No email, no paper documention that we are to receive a rebate. It seems usless to phone and try to get answers to our questions as it is a phone service which takes our information and says someone will get back to us in 12 hours. Does not happen. We really need someone to contact us and confirm a rebate is in process and send documentation. Terrible business practices.

Hamed and Shahzeb were amazing technicians who installed a heat pump, electric water heater and new smart thermometer. They were knowledgeable and took the time to explain their work to me and ensured that I had a clear understanding of how the products all worked. They were patient with me and took the time to answer all my questions. They were flexible to my schedule to accommodate for getting the work done in a timely manner without rushing through the job.
The customer service technician called to provide updates throughout the process and answered several of my questions as well.
The sales representative, Ferdaws, was very receptive. They confirmed the installation appointment, followed up with me through the process and explained as well how everything would work.
I highly recommend this team!