Provincial Smart Home Services

Heat pump does not work. Called several times , no answers. Still waiting for my rebate. Not very prof.

I have never dealt with a more incompetent company. I am still waiting to get a response regarding service call/ rebate/customer service/no app to download.

Im currently suing this company. Came in March. Promised rebates and to buy out my old utility products. Nothing has been done. Its now Oct. the company is not even answering phones and their app doesnt work. Never had this corrupt service before. Do NOT use them.

I am so very, very disappointed in this company. I had no idea. I would be struggling this hard just to get things taken care of. As in the other reviews, I have made numerous phone calls since December 2023, have had so much trouble trying to get through to them. They do not answer their calls. They do not return their calls. Theres only a small window in the daytime that their telephone actually will accept your input for being an existing customer. They give you more excuses than you can possibly drum up, And dont follow up with their word. Ive even had trouble getting a service man out to fix things. My recommendation is to stay as far away from Provincial Home services as possible. Still waiting for my refunds for double payments, and its nine months later, had my bank account overdrawn twice, $13,000. waiting for them to pay out my existing contract which they were to do, and they took my air conditioner, which was supposed to be returned to Enercare according to my contract, and now they tell me that they just, scrapped it. I will be following up, because I want compensation for that however, I dont see that happening anytime soon. Maybe a lawyer will fix that.

I purchased a heat pump system and I cannot get service on it. They dont answer phone calls or emails services included with the purchase price but if you cant get in touch with them then its impossible. I cant get my AC to work And Im sure itll be the same for the heat since its the same unit

Beware! Do not use this company, especially if you're a senior!!
This company had people come in to start work within 24 hours, not giving you a chance even to research what they're going to do or to give you a change your mind. You sign a paper, which is not the sales bill, and bang you now owe them 33,500.00. Never even received a break down of individual products or pricing. I thought nothing could be possibly legal, without my signature on a itemized list and price. I was waiting for the real bill to sign.
And.., this is just the beginning.

The company makes false promises & the service is very bad
I would not suggest anyone to take this service.

Very bad experience. I can right down the experience , I can right down 100 pages. Simple is that this people doing fishing business, Once you agree the service, you are done.

NO SERVICE,NO ANSWER CALL,NO REPLY,NO FIX ISSUE,YES CHARGE MONTHLY FEE. CALLING TO FIX A/C FAN DURING SUMMER TIME,BOOKED MANY OF APPT ON APP AND NO ONE SHOWS UP. ON AUG, THEY TELLING ME TO WAIT A PART THAT THEY NEEDED FOR FIX A/C FAN, AUTUMN IS HERE NOW, NO ONE FIX A/C FAN AND I CALLED ALL DAY, NO BODY ANSWER.

very bad service. no one pick up the phone waiting for hours
portal is always out of service
not give me tank buy back money almost 6 month waiting still waiting now .