Renewal By Andersen Of Greater Toronto

Joe and Eakam arrived right on time as arranged and confirmed by Installation Manager Jim. They started with a location viewing, double checking the measurements before unloading (prudent), then setting up the many lengths of protective matting along the interior route to the installation. They proceeded to carefully remove the old window, clean and prepare the opining, prepare the new window and the needed shimming and blocking , and installed the new window in a well orchestrated manner. Joe and Eakam worked well as a team, each flawlessly knowing what the other was doing and what to do next. The work was completed in a timely efficient manner with excellent workmanship and cleaned up quite well. Great experience.

I had all my windows replaced and a patio door.
Very pleased with the result. Cant believe how much quieter my house is.
My heating bills were greatly reduced. Well worth the cost

Terrible to deal with, The customer service is horrible, the do not return phone calls or emails to keep you up to date on installation delays or dates. I waited 8 months for my job to be finished and all I did was have to keep hounding them for results. Once I paid in full the company went silent and would not respond at all.
I was told by the manager that I would be compensated for the way we were treated but to date they have gone silent once again, so I guess that is not happening. They advertise they are Canadian however all manufacturing is done in the States.

I will never refer any of my family or friends to this company

We have 2 double hung windows which were installed in 2016 and were still under warranty. After a summer of driveway and sidewalk reconstruction we finally got around to cleaning the front windows. This has always been so easy with the window installed by Renewal by Andersen. This year was a bit of a struggle getting the window to reset properly so we called RBA and they were very responsive leading to a quick turnaround service call from them. The service person was Jacob. Jacob called in advance and actually earlier than scheduled but that was fine by me. I was thoroughly impressed with Jacob in the manner he approached his task at hand. He was willing to share information about the windows as he fixed not only the problem with closing but other small issues I had with loose handles. The windows are the earlier version, and he identified the progressive changes made to the most recent line of these windows which make them even more user friendly. Jacob paid attention to detail and wanted to make sure he addressed all of my concerns and was in no rush. He has tremendous customer service skills, talent to understand and address the issues at hand, loyal to his company and their product and a very positive attitude towards his position. Renewal by Andersen has a tremendous asset in Jacob. He has the ability to play a bigger role with his company and his future is bright.

Thank You Jacob and Renewal by Andersen.

I was extremely pleased with the follow-up work completed by Jacob from Renewal by Andersen. There were some minor repairs needed following the installation of my windows and doors, and Jacob not only did an excellent job but he made sure I was happy with the work performed. He also respected my property and brought new booties to wear in my home. I appreciated that. The quality of work and products used by ALL RBA staff exceeded my expectations. Thank you RBA! Because of you, I now have windows and doors I will enjoy worry free for decades to come!

Ivan G. Was very polite and did a great job! They were punctual and cleaned up well when done.

The installation team Ivan G. were very professional and polite. They worked diligently through out the day and completed the installation. They cleaned up the work area and removed the old windows. I would definitely ask for them again with my next installation.

Joe was my installer today, in time & professional, top quality, would recommend to others

Our installation team was Fedar and Andrew, both amazing and incredibly professional, they are extremely organized and delivered an impeccable job!!!
thank you

Everyone we met or communicated with were professional, respectful and were very knowledgeable and good at what they do. Starting with Ken who walked us through the process and setup the contract, Tom who did the final measurements, checked-in and followed up during the installation, Ivan and team who did a great installation (skilled, efficient, quality work, and cleaned up). We are very happy with the results and highly recommend this company and this particular installation team if you can request them.