We saw Renewal by Andersen at the CNE in August. Duane came out for our sales visit. He was extremely educated on the product and made sure we knew everything before making our decision. He was great to work with for financing as well. Mark came out to do our measurements. He was great with our crazy kids and did not seem bothered by the toys and clutter everywhere. Ivan, Dylan and Josh did our install. They were extremely professional and respectful of our home. They worked extremely quickly. They covered the floor and any items near by, then vacuumed once done. They made sure to show us how the windows worked and cleaned up all the outdoor garbage. We had asked they leave the old windows which they stacked very neatly against our garage. 100% would recommend the whole process. I realize these are the more expensive option when looking for windows but if this is a home you see yourself in for a long time please invest in this product. It is absolutely amazing. You can see and feel the difference in quality.