Metro Plumbing & Drains

Phoned a couple of small companies to get my running Toto toilet fixed, but they brushed me off citing negative things about Toto toilets, eg. expensive to fix. I then phoned Metro Plumbing, and the lady who answered said that they do fix Toto toilets and would have a plumber come between 5 and 7PM that day. Vadym came within this timeline, did his examination and said that he has to place an order for the part that has to be replaced. He was courteous and businesslike. The next day, he phoned to say the part was in and he would come that afternoon/early evening. Again, he arrived within the timeline and proceeded to fix the toilet with professionalism, all the while explaining and being very courteous.

I cannot comment on the price I paid since this is the first time I made a service call for a toilet repair, but I wouldn't hesitate to call Metro/Vadym again because of the professionalism he displayed.

A couple days ago we used a plumber from Metro Plumbing following my father’s DIY catastrophe. Long story short, we had that old issue with a leaking shower faucet. Nothing serious though, just annoying. My father tried to fix it but apparently something went wrong, because after his performance we were faced with a way more serious problem – he broke the faucet and said that he did his best :) Well instead of buying a new cartridge we had to replace the whole shower faucet. Good Job! I called Metro Plumbing and Drains and they sent a technician right away. The plumber had a couple of nice shower faucets on him. We picked one and he got it installed in 3 hours maximum. Nice job, prompt service, will call them before my father decides to launch a new plumbing DIY project.

We purchased a washer and dryer at Sears. The delivery guys were supposed to install them, however they couldn't do that because our water valves were leaking. They explained that we had to fix the leak first. We called around five companies and decided to go with the one who gave us the best estimate and could do the job ASAP. The plumber from Metro Plumbing and Drains was very professional and friendly. I had a feeling that he was trying to save me as much money as possible. The work was done in a timely fashion. The service was great and I will absolutely use Metro Plumbing and Drains again!

I had a clogged kitchen sink - semi-emergency as kitchen was out of order. Metro was quick to respond to the emergency plus they indicated that they work on fixed price and NOT hourly rates. Vadym Badenko came to the rescue at the promised time. Vadym did work professionally, dealing was professional (did not overstate the problem/ scare me i.e. no bs). Liked it so much that I had him booked for another plumbing job at my place.

Our water heater was leaking heavily. We called up some plumbing companies working in our town to get estimates. Metro Plumbing and Drains gave us the lowest price so why to pay more? The whole job was done smoothly, professionally and in no time. The guy who came to my place was very friendly and willingly answered all the questions I had. The whole experience was very positive and we will definitely call them again in a case we need a plumber.

This is just a brief note to express my gratefulness for a job that was done by two of your plumbers Mike and Andrew, and a team of diggers. After the recent flood, I was constantly experiencing some main drain issues. Called a couple of plumbing companies for estimates and decided to go with Metro Plumbing and Drains because 1) the price was really good 2) our neighbors had the same problem and were happy with Metro Plumbing. They did the whole job from getting a permit and to scheduling the appointments with the city inspector. All I had to do – was just to sign the cheque. I am a very busy single mom and every penny counts. So it was good to know that as a resident of Toronto I qualified for a rebate from the city. Thank you guys for all your help. I appreciate it very much and I will definitely call you again and recommend your services to my friends!

We’ve had the root problem for at least five years in a row. It was a real pain in the drain! This time we decided to try a new plumbing company since the old one wasn’t very successful in fixing the problem. I can say it was a good decision because a crew from Metro Plumbing and Drains did a W-A-A-A-Y more complete job than the one we used in the past. Moreover they were able to give us a warranty so that we don’t have to worry if this problem arises in the future. Honestly, this time I feel we’ve spent money right. Just want to add, that the communication with the company was very prompt and the whole job was done in no time! Would highly recommend this company to whosoever has the same problem or any other plumbing related issue.