Metro Plumbing & Drains

Phoned a couple of small companies to get my running Toto toilet fixed, but they brushed me off citing negative things about Toto toilets, eg. expensive to fix. I then phoned Metro Plumbing, and the lady who answered said that they do fix Toto toilets and would have a plumber come between 5 and 7PM that day. Vadym came within this timeline, did his examination and said that he has to place an order for the part that has to be replaced. He was courteous and businesslike. The next day, he phoned to say the part was in and he would come that afternoon/early evening. Again, he arrived within the timeline and proceeded to fix the toilet with professionalism, all the while explaining and being very courteous.

I cannot comment on the price I paid since this is the first time I made a service call for a toilet repair, but I wouldn't hesitate to call Metro/Vadym again because of the professionalism he displayed.