Elite Appliance Service – Toronto

Appliance Repair
Toronto ON M6A 2X7
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HomeStars
Appliance Repair
Elite Appliance Service – Toronto
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82%

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Reviews by rating (past 12 months)

Reviews for Elite Appliance Service – Toronto

Average customer rating:
9.2 10 (1583 reviews)

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Private User
Private User
Private User reviews Napanee, ON
10/10

LG Fridge Repair

mm-lg:560639

Had such a pleasant experience with Elite! Such professional, efficient, warranty work. A compressor was replaced! I would recommend Elite!

Approximate cost of services:
$359.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.

Private User
Private User
Private User reviews North York, ON
10/10

Excellent service - work order number 563303

The company did a great job, they were attentive and sent me a text message before arriving. The service person was friendly and assessed the situation, did the required work and resolved my issues. I would definitely recommend this company to anyone.

work order number 563303

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.

Still Have a broken fridge
Still Have a broken fridge
1 review , ON
0/10

Absolutely the worst customer service I've ever experienced anywhere ever

I had an LG Fridge that broke and setup a call via the LG website and was assigned this company to come out and fix it. That's when the problems started.

1. Received an email to provide a picture of the fridge info containing information I'd already sent LG for the call or I would have nobody come out to fix it. Followed by radio silence.

2. The only date I could select was a Thursday 2 weeks out when I setup the call which cost hundreds of dollars.

3. Day of the call, I still haven't heard anything so I call them, am told somebody will check and call me back. Fast forward 2 hours and nobody called me back. I call them back again and am told that they don't come out here except on Wednesdays so now I'm waiting another week.

Nobody there seems to know how to communicate or schedule anything. out of 3 people I talked to, one was incompetent, 1 just wanted to fight with me and talk over me, and the last just hung up on me after I had just giving up and asked to schedule the next time they come out.

THey say they have glowing google reviews and all kinds of awards, I have my doubts

Approximate cost of services:
$352.00
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Company Response

It's our pleasure to receive your feedback. A search of our customer records indicates we have yet to provide service to you. We've also noted that your review does not include a work order number which is provided to our customers at the point of booking service. This number is significant as it aids us in confirming the legitimacy of reviews and in addressing any concerns with precision. For a thorough follow-up, please provide your work order number or contact us directly at 1-866-568-0355. We are committed to resolving any issues and ensuring your complete satisfaction with our services.

We look forward to your cooperation.

Respectfully,
Elite Appliance Service Team

Private User
Private User
Private User reviews Smithville, ON
0/10

Fridge repair

Communication was terrible. Repair was scheduled, and I found out a noon that the parts were ordered and not coming in for 2 days. I took time off work, and nobody showed. I called the number and someone with trouble speaking English just told me that they could cancel the repair if I'm not happy. Not good customer service

Approximate cost of services:
$500.00
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Company Response

We take every piece of feedback seriously and are committed to providing exceptional service. After a thorough search of our customer records, we regret to inform you that we have no record of providing service to you. Additionally, your review is missing a work order number, which is a standard reference we provide to all our customers at the point of booking service. To ensure the authenticity of reviews and to address any issues effectively, it is essential for our customers to include their work order number in their feedback. If you have indeed used the services of Elite Appliance Service, please provide your work order number or contact us directly at 1-866-568-0355. We are dedicated to transparency and continuous improvement, and we welcome the chance to investigate and resolve any legitimate concerns you may have. We thank you for your understanding.

Sincerely,
Elite Appliance Service Team

Stephan
Stephan
1 review Ottawa, ON
10/10

Work order 555884

Great services Very knowledgeable technician quick access to parts I will reuse this company .

Approximate cost of services:
$800.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.

Adriana M.
Adriana M.
1 review Ajax, ON
10/10

Dishwasher leak (551152)

We had a very good experience with them. The technician was professional and worked fast and clean.

Approximate cost of services:
$10.00
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Company Response

That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

Alex
Alex
1 review Toronto, ON
0/10

Fridge repair

A technician was sent out to fix an issue with my refrigerator but either forgot to reconnect the compressor or bumped it upon reassembly which caused my full fridge of groceries to spoil as it warmed to room temperature.

Attempting to get an answer on who would own up to the mistake was next to impossible, and trying to get the tech to return as soon as possible was a struggle as dispatchers didn't seem to understand the urgency.

The cost I submitted wasn't the cost of the repair, but the cost of the food that was lost.

Approximate cost of services:
$1,000.00
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Company Response

Dear Alex, we're grateful for your feedback. After thorough verification, we regret to inform you that our records do not show any service provided to you. Additionally, your review is missing a work order number, which is a key reference we provide to our customers at the point of booking service. This number is vital for quick issue resolution and for ensuring the integrity of the feedback we receive. Absence of this number could lead to doubts about the authenticity of reviews. To provide you with the service you expect, please share your work order number or reach out to us at 1-866-568-0355 so we can confirm your review and address any concerns.

Your cooperation is essential to our commitment to excellence.

Warm regards,
Elite Appliance Service Team

cathy
cathy
1 review Beeton, ON
10/10

Service

Elite appliance service serviced our fridge quickly and efficiently and got it up and running quickly. Thank you

Approximate cost of services:
$500.00
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Company Response

That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

Private User
Private User
Private User reviews Aurora, ON
10/10

Appliance ignitor repair

Reference 559840. My gas oven had stopped heating up. The tech came and diagnosed the problem almost immediately He was very knowledgeable and respectful. Ordered the parts and came and replaced the quickly and efficiently.

Approximate cost of services:
$1,600.00
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Company Response

Thank you for taking the time to post your experience with us, we appreciate it.

Muks
Muks
1 review North York, ON
10/10

Fridge ice maker repair

work order number 562282. Very good service by the tech was able to review the issue check all possible causes and explained next steps in the resolution process.

Approximate cost of services:
$100.00
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Company Response

Thank you for sharing your experience with us. We're always so happy to hear back from our customers, your feedback is very valuable. Thank you for choosing Elite Appliance Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service – Toronto

Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our ...
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