Communication was terrible. Repair was scheduled, and I found out a noon that the parts were ordered and not coming in for 2 days. I took time off work, and nobody showed. I called the number and someone with trouble speaking English just told me that they could cancel the repair if I'm not happy. Not good customer service
- Approximate cost of services:
- $500.00
- Company Response
We take every piece of feedback seriously and are committed to providing exceptional service. After a thorough search of our customer records, we regret to inform you that we have no record of providing service to you. Additionally, your review is missing a work order number, which is a standard reference we provide to all our customers at the point of booking service. To ensure the authenticity of reviews and to address any issues effectively, it is essential for our customers to include their work order number in their feedback. If you have indeed used the services of Elite Appliance Service, please provide your work order number or contact us directly at 1-866-568-0355. We are dedicated to transparency and continuous improvement, and we welcome the chance to investigate and resolve any legitimate concerns you may have. We thank you for your understanding.
Sincerely,
Elite Appliance Service Team