A technician was sent out to fix an issue with my refrigerator but either forgot to reconnect the compressor or bumped it upon reassembly which caused my full fridge of groceries to spoil as it warmed to room temperature. Attempting to get an answer on who would own up to the mistake was next to impossible, and trying to get the tech to return as soon as possible was a struggle as dispatchers didn't seem to understand the urgency. The cost I submitted wasn't the cost of the repair, but the cost of the food that was lost.
- Approximate cost of services:
- $1,000.00
- Company Response
Dear Alex, we're grateful for your feedback. After thorough verification, we regret to inform you that our records do not show any service provided to you. Additionally, your review is missing a work order number, which is a key reference we provide to our customers at the point of booking service. This number is vital for quick issue resolution and for ensuring the integrity of the feedback we receive. Absence of this number could lead to doubts about the authenticity of reviews. To provide you with the service you expect, please share your work order number or reach out to us at 1-866-568-0355 so we can confirm your review and address any concerns.
Your cooperation is essential to our commitment to excellence.
Warm regards,
Elite Appliance Service Team