The Gentlemen Pros Plumbing, Heating & Electrical

The work was done efficiently and very well. The “gentleman” you sent my way was pleasant and I felt very at ease having him in my home. My one comment would be for the company, is about your pricing guide. I understand the need to charge the $70 call out and travel fee however when a customer winds up spending hundreds of dollars, it seems excessive to still have that added on to the final bill. Should it not be part and parcel of the bill? Also, my job started as a lift and reset of a toilet and then when the phalange was found broken, a new charge for fixing it made the bill double in price. I understand charging to replace the phalange, but wouldn’t lifting and resetting be a part of that process regardless? It feels like I was charged double for that part of the repair. Please know, I am happy with the work and would have your company back, in particular because of the plumber who did the job who I feel was exceptional, but after he left and I looked more carefully at the bill, I did have some questions!

When I went into the basement I saw water in the back bathroom, the laundry area and then I went into the furnace room and there was quite a lot of water surrounding the hot water heater. I called Gentlemen Plumbers who arrived here within the hour so I was very grateful for that as I was beginning to feel quite panicked ! When Allen and Wayne arrived they were superb in assessing the situation instantly then they came upstairs to present the options I had in repairing it with, of course, consideration to payment. I chose for them to replace the two copper pipes running into the tank because there was a hole in one of them and the other was ready to be replaced and they also replaced a couple of turn-off valves that were stuck and would not move. Their work was quick and efficiently done and I am very pleased with Gentlemen Plumbers ! Thank you, Coral Greant

Sean came to replace the water shut off valve for my home, but he also looked at my furnace hot water tank and in all my bathrooms to make sure everything was ok. He went above and beyond and was so helpful and knowledgeable.
He also took a look at a leak we’d had and found that it was a very simple solution and fixed it for us right then.
I’ll definitely be calling him in the future for help.

The work was done very well. The technician was very professional, polite and efficient. The toilet was better quality than one we had picked out at a big box store.

Very professional, friendly and worked long past what was anticipated at no extra charge and with smiles on their faces. Would highly recommend. PLIANCE AN

Dylan was fantastic! We had a clogged kitchen drain happen rather suddenly in the evening, the night before our family was coming to stay. Dylan arrived at our condo in about 20 minutes!!! He was SO friendly, thorough and knowledgeable and made the whole experience very stress free. The sink was quickly unplugged and Dylan gave us many tips about good sink maintenance for the future. He is very good at his work - the whole thing was completed quite quickly and he left the kitchen truly better than he found it.

We will absolutely call Dylan at Gentleman plumbers again!!!

Friendly efficient fast. Dylan was good. On time good information. Fully explained everything. Clean and tidy.

We lost hot water and tried unsuccessfully to start the pilot light again. After diagnosing the problem and assessing the tank it was explained to us that even if the failed part was replaced the tank was on borrowed time (not surprisingly). We opted to replace the tank and it was done in the same visit. The time we noticed the problem to the tank being replaced was only about a day and a half which is so impressive. The work probably could have been done cheaper if we did it ourselves but it was done well and with quality parts and in a very timely manner so I feel it was worth the price. The plumber was polite, friendly and up from about the cost and our options.

Start to finish a professional experience. Mike the plumber was friendly and clearly explained every step of the process. Mike wad careful in working through our house and successfully fixed our problem with less difficulty than I feared. Recommended.

Diagnosis/ repairs made to cause of leaking pipe underneath kitchen sink. Excellent service by technician - made 2nd service call within a couple of hours on the SAME day to fix the problem. Thank you.