The work was done efficiently and very well. The “gentleman” you sent my way was pleasant and I felt very at ease having him in my home. My one comment would be for the company, is about your pricing guide. I understand the need to charge the $70 call out and travel fee however when a customer winds up spending hundreds of dollars, it seems excessive to still have that added on to the final bill. Should it not be part and parcel of the bill? Also, my job started as a lift and reset of a toilet and then when the phalange was found broken, a new charge for fixing it made the bill double in price. I understand charging to replace the phalange, but wouldn’t lifting and resetting be a part of that process regardless? It feels like I was charged double for that part of the repair. Please know, I am happy with the work and would have your company back, in particular because of the plumber who did the job who I feel was exceptional, but after he left and I looked more carefully at the bill, I did have some questions!
- Approximate cost of services:
- $911.00
- Company Response
Hi Trish, thank you so much for sharing your valid concerns with us! All companies factor in travel and dispatch overhead. However, unlike most, we do not hide those fees into the final price. That way you can understand exactly where the costs lay.
As for the new charge after the work commenced, we are currently investigating further into this matter to see exactly what happened. Thank you so much for taking the time to review us, and for choosing to hire The Gentlemen Plumbers and we will be in touch to discuss your billing. =)