The Gentlemen Pros Plumbing, Heating & Electrical

Flavian and Austin were great. They explained everything, were on time and provided exemplary customer service. Thank you!

Richards service was professional, courteous and efficient. We appreciated how thoroughly he explained the process to us. Highly recommended!

I called in a panic as our tank had blown out and we had water everywhere. The receptionist was wonderful, calmed my panic and said they would try and get someone out the same day, but couldn't guarantee it. Since every other place I called couldn't do anything for nearly a week I was more than happy to hear that. Fortunately James came and was able to help us. He quoted the price and then got to work. Unfortunately he forgot that we needed a different anode in the tank and the price did go up higher than the original quote, but since he already had the old tank disconnected I had no chioce but accept the increased price. Then when he left to get the anode required it was not in stock, so we will need another call to have it installed in the tank. I was a bit upset but didn't have a lot of choice. In spite of a difficult uninstall and and reinstall James did get us up and running with hot water again. I love that they have a senior discount because when you are trying to exist on a pension every little bit helps. The only real complaint I have with the company is the price quote was obviously not a guaranteed price. I would recommend them to friends, but at the same time tell the person to get the quote in writing not just on a tablet where it can be changed after you sign.

October 30.
When I hadn't heard from them about the installation of the rod, I contacted their office. Hannah was great and looked into it and booked an appointment for this morning. Logan and Austin were here promptly at 9 am and installed the new rod. They checked the dent in the tank and said that it was not an issue that it sometimes happens in the factory, but the tank will still work properly. After some discussion about the original quote and the extra cost of the rod, they agreed to stand by the original quote and not charge for the rod installation. As a result I am adding an extra point for satisfaction. I would still recommend them to friends, but with the same condition to make sure that the quote is correct before agreeing to the work.

The storm drain at my house was backed up after a rain storm, partially flooding the basement. I called the Gentlemen Pros and they sent a technician the next day. James was extremely professional, courteous and knowledgeable. After four hours, the drain was clear. Excellent service.

Julian and the gentleman team have been very prompt and helpful when servicing the home and also uncovered some safety issues that needed to addressed. So thankful for their help

Very happy with the response time and the work they did. The name Gentlemen plumbers fits perfectly !

Try did an amazing job. Very professional and courteous.
Went over and above communicating what he was doing.

Phoned because of a slow drain, which was quickly corrected. During the home inspection afterward, Logan found evidence of a possible slow leak in an intake copper water pipe (calcium buildup at pipe joint) that could eventually turn into a disaster if not repaired.

I approved that repair, that included a six-year warranty. I am so happy Logan spotted that potential for disaster BEFORE it happened. I also had some shutoff valves installed elsewhere. Thank you, Logan and Gentlemen Pro's.

Lots of water issues - water filter with no pressure, leaking toilet, dripping showers, and more. GP came in, checked everything, recommended items to fix and items that i could hold off on. Flavien was polite and professional and explained what he was doing and why. I'm happy with the service and would use them again.

The refill tube in my toilet was broken. Called GP and told them it was not a rush job overwise they would've sent someone ASAP. Andrew was the service man and was able to fix it in a short amount of time. Once it was over I felt as if I had made a new friend. Within the price was the service charge of $59 for a member. Friendly and excellent service, 5 stars!