The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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91%

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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1177 reviews)

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Richard M.
Richard M.
0 reviews Calgary, AB
10/10

Plugged kitchen sinkp

The service man was very informative about the services Gentleman plumbers offer. The clearing of drain was done very thoroughly and quickly.

Approximate cost of services:
$500.00
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Company Response

That's wonderful to hear, Richard M. Thank you very much for the great review. We are very happy that you are so impressed with the service our technician provided. If you have any further trouble with you kitchen sink, do not hesitate to give us a call. Thank you again for your business and have a fantastic Summer!

Dave in Calgary
Dave in Calgary
1 review Calgary, AB
1/10

Replace leaking water valve in the house

I had to pay for 2 visits from Gentleman Plumbers to rectify problem.
The first visit the job could not be done because of their coordination with the city to shut off street valve (work could not be done) but got charged a travel visit fee, then a second trip 2 weeks later to do job (another travel visit fee).
They had to come back a third time to actually finish the job (was still leaking).
The technician said he wouldn't charge me this time.
Woww

Every other company I have dealt with never charged twice to do the same job.

I would not recommend this company.

Approximate cost of services:
$550.00
3 of 3 people found this review helpful.
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Company Response

Hi Dave, thank you very much for sharing your concerns with us. First off, we would like to apologize that you had a negative experience with us last week. We always pride ourselves on delivering a quality customer service experience and we regret that was not achieved in this case. Our dispatch and travel fee is in place to compensate our men for the time and fuel it takes to drive a fully loaded truck to a client's property, as well as to ensure that every technician that comes to your house is properly licensed, guaranteed drug-free and has a clean criminal background check. We do understand that a dispatch and travel fee adds up over repeated visits for the same job, so we've shared your concerns with the owner of the company, the technician's supervisor, as well as our Care Manager (Mauri), who will be investigating further into your specific case. Thank you again and we'll be in touch shortly.

TraceyB
TraceyB
1 review Edmonton, AB
10/10

Multiple sinks flushing, toilet repair and maintence

They came in, were very polite, professional, and friendly. They explained the costs and services they provide and did a assessment and then went over options with me. Everything was clearly explained and they also went over products and preventative measures. They were quick and efficient and great to work with. I’d absolutely use the company again.

Approximate cost of services:
$370.00
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Company Response

We love repeat customers! Not only us it good for business but we love building relationships with people. There are few things as rewarding as bringing a smile to a person that we know. Thank you very much for your great review, TraceyB. We look forward to being your number 1 choice the next time you're looking for a Plumber!

dknberg
dknberg
1 review Calmar, AB
10/10

Service

Maintenance work for an outside tap.
David was very pleasant and professional. He definitely gave me confidence in knowing what he was doing.

Approximate cost of services:
$470.00
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Company Response

Thank you so much for the fantastic review, dknberg. Dave is one of the best, and we're so happy that you loved his service. It sounds like you're all set up for a great summer worth of lawn care with your maintained faucet. If you have any further comments or concerns, please do not hesitate to reach out to us. Thank you again for your business and have a great Summer!

jacquieblair
jacquieblair
0 reviews Edmonton, AB
10/10

Sewer drain clean out

I'm a repeat customer of The Gentlemen Plumbers and am very confident in their services. Dave helped me with a kitchen faucet leakage earlier this year and has helped me with a plugged sewer drain this time. It's very easy to book an appointment. Call centre staff are very friendly and helpful. I booked on a Friday and had service on the Monday (it wasn't an emergency). Dave is fantastic, very professional and very knowledgable. Took the time to diagnose the problem, solve it and test it to make sure the problem was solved. Explained everything pertinent along the way and offered suggestions and tips to prevent future problems. Very tidy, no clean up needed after Dave left. Love their straightforward pricing. Great work Dave! I wouldn't hesitate to recommend this company to anyone and will continue to use them for my plumbing needs.

Approximate cost of services:
$550.00
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Company Response

Hi jacquieblair, thank you so much for your fantastic review of Dave's performance. We believe that customer service is, at the foremost, the most important thing in a business. Ease and reliability with a plumber is just as important as the technical skills he possesses. Thank you again for your business and we look forward to being your first response every time you need a Plumber to come to your home. Have a great week!

Andrew
Andrew
4 reviews Edmonton, AB
10/10

Exterior plumbing work

I needed a leaky exterior tap replaced. The Gentlemen Plumbers did the job. The work was done professionally and as scheduled.

Approximate cost of services:
$300.00
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Company Response

Thanks for the fantastic review, Andrew! It's a great thing that you caught that leaky tap early, as a leak can cause $$$ on your water bill. Thank you again for your business and we hope you are enjoying the sunshine!

earthangel1
earthangel1
0 reviews Airdrie, AB
10/10

Kìtchen sink plugged also removed garberator

Jason was Here on Saturday June 1st he worked at the problem for maybe 3 hours the job was very difficult he returned on Tuesday with Scott and between them both problem solved they did an awesome job very conscientious about their work and cleanup after they finished these 2 young men are a outstanding and a great asset to your company keep up the great work Jason and Scott

Approximate cost of services:
$1,171.00
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Company Response

With both Sean and Jason on the job, we know that you received excellent service! Thank you very much, earthangel1, for your fantastic review. We're very happy to hear that our guys were able to clear that blockage for you and we'll be sure to let them know how impressed you are with their work. Thank you again for your business and, should you have any further trouble with your drains, do not hesitate to give The Gentlemen Plumbers a call. Have a great week!

jsmith
jsmith
0 reviews Edmonton, AB
10/10

Toilet Fix

Really great scheduling and the gentleman was prompt and got the work done well. He also gave a free inspection of the other fixtures and provided some advice. Great experience.

Approximate cost of services:
$350.00
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Company Response

Thank you for the wonderful review, jsmith! We are very happy that you were so impressed with our service and it was our absolute pleasure to fix your toilet for you. Should you have any more trouble on your property, please let us know! Thank you again for your business and have a fantastic week. =)

Shane
Shane
0 reviews Edmonton, AB
10/10

Hose bib replacement

Work was unexpectedly difficult due to unforeseen circumstances but their team went above and beyond the call of duty to get it done right! Very happy with the work.

Approximate cost of services:
$425.00
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Company Response

You can always count on us not to shy away from the hard jobs! Thank you very much for your great review, Shane. It was our absolute pleasure working on your property. The next time you need a professional, give The Gentlemen Plumbers a call!

bc.young
bc.young
0 reviews Calgary, AB
10/10

Exterior faucet repair

Pleased with the way plumber handled this and happy with repairs and complimentary inspection ...and more words

Approximate cost of services:
$300.00
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Company Response

Thank you for the wonderful review, bc.young. We always strive for 100% customer satisfaction so we are very happy to hear that you loved our service. Thank you again for your business and we hope you're enjoying the Sunshine!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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