Captain Electric

Thank you Shane. We appreciate your detailed review and are glad to hear you are happy with the service we provided. ***Aluminum wiring in itself is usually not the problem, rather it is the poorly made or improperly made connections that are usually the cause of failures within a system. Our Rejuvenation process gives your electrical system a fresh start (Rejuvenation = remaking all connections, replacing all switches and receptacles within the home). *** Your new Electrical Panel along with "ARC-Fault Breakers" provides the Ultimate protection to circuits within the home, as ARC-Fault Breakers are designed to trip when an ARC is detected (note: Arcing within an electrical circuit can lead to fire). *** Smoke/Carbon Monoxide Detectors are mandatory, and need to be up-to-date, replaced at least every 10 years - or as stated by the manufacturer. *** Shane - you and your family can now rest easier, knowing that your home has now been updated to modern safety standards. Thank you for choosing Captain Electric, and we look forward to seeing you again. ... bw

We appreciate your review here on HomeStars. Thank you for noticing the quality of our workmanship, as well as our people being clean-cut. ***Because we are a service company, and work inside of our client's homes and businesses every day, it is important that we are presentable. this means that we wear our uniforms (white shirts & grey work pants), and keep our shoes polished and clean. ... Our Electricians understand how important this is, and we are very proud of them for how they dress and act in the presence of our clients. ***It is not always easy to keep clean all day (some jobs we do as electricians can be very dirty), but we do our best to be neat and clean. ***Clean up is also extremely important, and when a job is complete - there should be no evidence left behind that we were ever there. ***Thank you for choosing Captain Electric, and we look forward to serving you again, when you need us. ...bw

Hi Paul, thank you for posting this review of your service experience. *** We believe that it is very important that the client understands "why" we are doing something as well as what we are doing - when it comes to their electrical system. *** Providing options, and explaining those options is also very important, because this allows our clients to make an informed decision. *** We look forward to seeing you again soon. ... bw

It was our pleasure working with you again Geoff. Your new LED lighting looks really nice. We always believe that good planning and proper execution of that plan enables work to be completed quickly and with the least amount of intrusion. We look forward to seeing you again, the next time you need any electrical work in your home. ...bw

Hi Nadia, thank you for commenting here on HomeStars. ***Aluminum wiring requires very special care. Replacing all switches and outlets in your home, and properly remaking every electrical connection in the home ensures that the installation meets Ontario Electrical Safety Code requirements. ***Your new electrical panel also brings you up to date for safety, and provides room to expand. ***We always recommend ARC-Fault protection as well - when we upgrade and install a new Electrical Panel. ... ARC-Fault protection is the ultimate in safety when it comes to electrical wiring within the home, as it trips the breaker and opens the circuit when an "ARC" is detected, eliminating electrical wiring as a potential cause of fire. ***It was our pleasure to be of service Nadia, and we look forward to seeing you next time. Thank you for choosing Captain Electric. ...bw

Thanks Heather. We are happy to hear that we are your "Go-To Electrical Team." Any work involving the "main electrical service," "metering," "panel replacements" or "service upgrades" does require time to schedule with the Local Distribution Company (or LDC). Their services are required to disconnect and reconnect the electrical service from the building while we work on replacing or upgrading the system. This usually can take a week or two (unless it is an emergency). We always arrange everything ahead of time with the LDC and obtain the required permit from the Electrical Safety Authority (ESA). *** Keeping your home clean during the work that we do, and a good cleanup afterwards are a top priority for us. We are glad you notice this, and we look forward to seeing you again in the future the next time you need anything electrical looked after in your home. Thank you Heather for choosing Captain Electric. ...bw

Thank you Wayne. We are glad to have been able to help. Unfortunately we see this same situation very often. Work that has been performed incorrectly, not to code, by unlicensed contractors, and without a permit from the ESA (Electrical Safety Authority). These items are now code compliant, and you rest easy knowing that. ***Homeowners should know that electrical work is a regulated trade, only an ECRA licensed Electrical Contractor employing certified electricians and registered apprentices can legally perform electrical work in Ontario. Always ask for credentials, always insist on an ESA Permit where required. Thank you for trusting in Captain Electric Wayne, and we will see you again when you need electrical service. ... bw

Hi Jim, thank you for your review. We appreciate your comments, and happy to hear that you appreciated how you were treated. Every business needs happy clients to remain in business. After the fact service should not be taken lightly. Product failure or any problem with an installation is something we will always look after for our clients. Thank you for putting your trust with Captain Electric. See you next time. ...bw

Thank you Robert. We are glad that you are happy with the service we provided and your new Panasonic fan. We have been using Panasonic fans exclusively for many years, and they have always performed very well. Definitely quieter, and powerful also. We install quite a few exhaust fans every year. Proper venting directly to outside is very important, when new vent caps are required, we always engage the services of a certified roofer, to ensure proper installation and guarantee the integrity of the roof. One thing we always recommend, is to install a timer switch for the fan, and have the fan run for 30 minutes after a shower, this clears not only the room - but also the vent pipe from moisture.
We thank you for choosing Captain Electric, and look forward to seeing you again when you need us. ... bw

Thank you Antoinette for your review here on HomeStars. *** Smoke Alarms are something that are often overlooked. The mere presence of smoke alarms does not necessarily equate to safety. We are all saddened when we hear of fires and smoke that take someone's life. This is why, when we are in a client's home, we always look at their Smoke/Carbon Monoxide Alarms. It is important that they have not expired. They may even appear to be okay because the alarm sounds when the test button is pressed, but that does not mean the actual sensor will detect smoke when smoke is present. Most are rated for 10 years only (some are less). ...If they are approaching 10 years old, it is good to have them replaced. If there are not enough Smoke Alarms, more should be added. New code actually requires Smoke Alarms with Strobe Lights in each bedroom in new home construction, in addition to hallways, and on each floor. ... Carbon Monoxide Alarms are also required to meet building code, and something every homeowner needs to have in place. ***Surge protection is also something that we highly recommend to protect your home electronics and appliances from damage. .... We thank you for choosing Captain Electric Antoinette, and will see you soon, when you are ready to have us back, and looking forward to seeing your new refaced cabinets. ...bw