Captain Electric

I’m writing this review about Captain Electric in regards to the $99 I paid to obtain a quote to upgrade my electrical panel.

Prior to contacting Captain Electrical, I did some research on this company including finding someone else who posted comments that they had Captain Electric update their electrical panel in late 2015 for $1,500. I also found a number of internet blogs indicated that the average cost for a panel upgrade should be between $1,500 and $1,800.

If you look at the Captain Electrical website, they claim to do exact pricing, no estimate or ballpark pricing; and the cost of the quote would be reduced from the estimate if they did the job.

On Oct 11, 2016, one of their technicians arrived at my place and inspected the work to be done. After the inspection, the technician pulled out a binder with a pricing listing with 2 options, one $2,754 and another for $3,022 that included the surge protection option (so much for exact pricing). I requested references on other jobs that Captain Electric had done as I want to know what I was reading from this website was actually true as the price was more than double what I expected.

In December after not receiving any feedback from Captain Electric regarding to the references, I contacted another Electrical contractor that had high ratings on this website; and had obtained positive feedback on their work from another source. I then contacted this other company by phone and received a conditional quote of $1,600 with the surge protection package over the phone pending inspection/verification by one of their technicians.

On January 4, 2017 the work was done as promised for $1,600 versus the Captain Electric price of $3,022!

After purchasing a home in a mature area of town, my insurance company required an electrical inspection of the home due to potential concerns about a mix of aluminum and copper wiring, before issuing insurance beyond the first month of ownership. Upon inspection, there were quite a number of items that needed attention and correction as soon as possible.

I turned to HomeStars ratings and reviews to find an electrician in my area and decided to call Captain Electric based on their website details and these ratings. I received a warm welcome from my first phone call and felt confident that Diane would look after getting someone out to assess my situation. I was pleasantly surprised to have an electrician at the house within a couple of days to do a detailed assessment of what needed to be done, and to put those details in writing, including the full costs to meet the requirements of the ESA inspection report, plus some optional upgrades to the main and garage circuit panels to bring the home up to more current standards. All the work was explained and my questions were answered. The company's values and standards were also highlighted with an impressive brochure. The job was scheduled with my availability considered.

The work at my home took two full days to complete. I was so impressed by the three very personable and professional electricians Ryan, who did the initial assessment in my home, Zack and Cody. They showed up promptly as scheduled, kept me informed as to what they were doing, asked questions to clarify when they needed my direction, did a wonderful job of cleaning up, and upon completion I was given instructions about how to ensure proper panel functions. Another positive result of hiring Captain Electric was the early issue of the ESA Certificate by the inspector when he visited my home on the first day and found this company doing the work. The company's credentials were definitely an asset.

I would highly recommend Captain Electric based on my experience with the company, and I will definitely call on them again in the future if I need more electrical services.

We have used Captain Electric for two VIP customers, and both have commented about how professional their service was. Would not hesitate to recommend them. Our company will definitely hire them again.

Great guys who came to my home and educated me a bit about their service and their credentials. The work was done to my satisfaction. The only thing preventing a 10/10 was that I was "expecting" the price to be a bit lower and I was not aware I had to pay for a permit to do the work and thus added to my cost.

Next time I will "ask" if there are other costs associated with the job, rather than assume.

thanks guys.

After two other electricians let me down at the last minute, I found Captain Electric through Homestars and am very happy I did. We needed knob and Tube removed prior to moving into a new house. Captain Electric worked within our fairly tight timeframe, carrying out a full inspection within 48hrs of calling and then arranging for a team to complete the work the following week.
Diane in the office helped with the initial booking and all follow ups - very pleasant and super responsive which was hugely appreciated.
Ryan completed the inspection and led the job (along with Cody). I can't say good enough things - he is a true credit to the profession and to the company. The work was completed to a very high standard and the care they took while working and when clearing up was exemplary. Everything was explained in detail and when faced with an unexpected problem, they called in another team to help and make sure everything was completed on the original schedule.
I have a new go-to electrician!

My experience with this company was great right from the original interaction with their well informed and very polite receptionist. Kevin arrived on time, introduced himself, changed his footwear to include shoe covers and asked useful questions. He sorted out my original issue, double checked everything and explained things clearly every step of the way. He also took the time to show me both his and the companies qualifications and guarantees. I chose to have the smoke units upgraded and the surge protector installed as there was no extra service call funds required.

Yet again were we saved and connected by the ever able, ever competent team at Captain Electric. They listen, advise, and act with alacrity, courtesy and skill. They followed up to be certain that we were safe and satisfied. What more indeed can one expect from the best?

Captain Electric was wonderful to work with for our needed upgrades. Once we contacted them to see if they could do the work we required, they were very prompt in arranging a consultation in which the representatives were very pleasant and knowledgeable. They were able to make the needed arrangements (hydro, full crew and a full day) in a timely manner so that we had a minimum of disruption in our household. The crew were polite and pleasant when working and made sure that all was cleaned up when they were done. All in all, we would definitely recommend Captain Electric to anyone looking to have work done. Thank you.

I had Captain Electric to my home yesterday for various upgrades including replacing a bathroom fan and installing surge protection on my electrical panel. Ceiling lights were also replaced and a smoke detector was installed. I couldn't be more happy with the expert way the work was completed by Ryan. Ryan made a comprehensive thorough outline of what the work would cost and every item was broken down and explained. This is the 4th time I have had work done in my home by Captain Electric and they just keep getting better. Their office receptionist Diane will call and let you know when they will come within a 15 minute window which is very much appreciated. Ryan called kevin to come and help finish all the jobs and their skilled workmanship makes Capt Electric my number one place to always have my electrical work done. One thing that I always am grateful for is how immaculate they leave your home after work is completed. Courteous, professional, skilled electricians who stand behind their work 100%.

Dianne in the office is a pleasure to work with, quick to answer emails and phone messages. Dan and both of his apprentices are friendly, professional, and courteous. I have used Captain Electric for a couple small jobs in the past because we are on aluminum wiring. This job was a complete replacement of an old fuse box to a new circuit breaker. Everything was handled efficiently - including getting the permits from the city, and having the ESA sign off on the work. I received a copy of my ESA certificate within 2 business days. A reputable company with outstanding employees that I will use again, and continue to recommend.