Structube

Can NOT say enough negative things -- arg -- really wish I had the foresight like YOU to look up YELP reviews before ordering 13(!!) pieces from these people.

Some stats for you - of the 13 pieces of furniture we ordered:
2 - were back ordered and manually cancelled by the company (lol)
3 - came extremely damaged (like nails falling out bad)
1 - was "lost in transit"

For 11 items - there were 5 deliveries over the course of a MONTH - 2 of which missed their original window.

I currently count 41 emails written from us to their "support" team detailing the issues.

Oh, and we have yet to receive the 2 refunds promised for the damaged items - this is now a month later.

Save yourself from Structube. Run away. Run away

Ordered a very large sectional sofa and paid $90 for delivery. The delivery company they use was two guys in socks and sandals in a rented truck. I watched them literally throw the sectional out of the truck piece by piece onto the road. The sectional was packaged in bulky boxes. They damaged the front door bringing it into the house, and then just dumped the pieces into the front of our house and left. Did not unpack anything or even bring it to the location where the sofa would be setup. Upon opening the packaging we found the sofa was broken in several places, likely because the delivery company was just tossing it off the truck! The exchange process was not helpful, structube asked for photos and to send an email. It took three days for them to respond and they simply just said they would send another sofa and to "repackage" the previous one back up. Well we had to unpackage it to find the damage in the first place, how in the world do we re package something so large back into cardboard that was industrially stapled together? It took us hours to duct tape the thing back into its packaging. When the replacement sofa came a different two guys in yet another rented truck (this time converse shoes and track pants) lobbed another sectional sofa out of the truck and placed it on our wet lawn. They seemed surprised that we were sending one back! and actually TOOK IT OUT OF THE PACKAGING WE HAD JUST PUT IT IN!!! That really made me mad because I had what I would call a robust back and forth with their customer service person about how insane it was to try and repackage this sectional back into its box. To have the rent-a-delivery-boy service then take it out of that box we spent hours taping back up to send it back was really upsetting. To top it off they did not take the busted up boxes back with them and left it all scattered around our porch. We had to retrieve the new sofa from the lawn and bring it into the house ourselves. Lunacy.

DO NOT BUY FROM THIS COMPANY. Bought a couch and it was a total piece of junk. After one month the material started fallling apart and pilling. After 6 months it looks disgusting and we’ve had to get rid of. Structube says this is “normal” wear and tear. Normal to fall apart after a month? Save your money and buy your furniture somewhere else!! Terrible company and terrible products!

We have ordered from Structube three times over the past few years. Last order took about five weeks before delivery, but we were told it would take about 6 weeks. so we got it early.

The beds in particular are well made and very solid (wooden ones). End tables are pretty well made as well.

Paintings were very inexpensive and arrived in good condition.

Delivery was not a problem. They called and confirmed the delivery date. Guys brought packages into the right rooms - gave them a tip for assistance. Last order was ten boxes.

In last order, one box was damaged - and pretty badly, though there was no visible damage to the outside of the box. After calling, company requested we send pictures of damage. They investigated and got back to us by Monday saying they would get us another one from warehouse. The manager from the North York store dropped it off himself and problem solved. I was happy with how the company handed the issue.

Surprised by so many negative reviews, which does give me caution. However, we have had nothing but good experiences.

For the negative reviews here, happy to see the company is addressing each one. One comment, not sure if this is true, but one reviewer says the company requires ID over email to confirm identity. Never send any ID or personal information over email unless you'd on't mind it being intercepted. Email is insecure, and can be intercepted before it is received by the company.

Purchased for more than $3000 from this organization. The sectional sofa that I bought from the liquidation section was said to be an extra demo piece with no damge. Upon delivery, I find the legs badly damaged, and unable to even set it up. The manager at the store was absolutely uncooperative, and questioned me as to why I did not turn the sofa upside down at the store to check for damages. I am looking to get some contact for someone higher up in the customer service team. I feel betrayed, even after being a very honest customer of this brand. Now, I am left with a useless sofa at home with no customer service.

After over a week of waiting for the verification process to be completed, Structube cancels my order without explanation, despite the fact that I did as they requested. Item is now out of stock and discontinued. Structube customer service simply suggests I try buying another item...

I purchased a dresser and paid $90.00 for delivery. They came and placed the dresser in the room fully packaged. When asked they said they do not unpack or take away packaging. Ninety dollars is expensive delivery and then there was no service. I will never deal with this company again.

Its interesting that a company in 2018, does not have a customer manager with an email address and they can not transfer phone to a manager. Worst customer service ever. I picked up a damaged product from their store paying to the third party to deliver that to me. Now if I want to replace since it came with damages. I have to pick it up or pay the third party again or pay 90$ for delivery to Structube. to cover the costs of the damage that I was not responsible for Great customer service first for selling damaged products with no quality control second for charging your client for something they were not responsible of
Amazing job Structube team

Worst Delivery service I have ever seen. The delivery staff were rude and did not wait for me to check to ensure the sofa was okay. It turns out the sofa was damaged. The delivery staff came in January and did not bother to clean their shoes and as a result brought dirt and salt into my home. I will never again use Structube until they change the delivery company. It is not worth spending all this money when Structube is not commuted to pay for a decent delivery service that can do the job.

I ordered a couch almost two weeks ago. I hadn't heard anything at all (they told me someone would be in touch with me SOON to arrange shipping), so I called in, only to be told it was out of stock. Should I not have been made aware of this when I placed my order in the first place? I spoke with two agents who did not help me at all, when I suggested perhaps free shipping, I was rudely told no, unless I cancelled my order then the shipping was still a service that would be provided. Excuse me, when I pay hundreds of dollars for a product I expect it to be delivered in a reasonable time frame, unless stated otherwise before ordering. I should have been made aware that it was on back order before I placed my order, instead of having to go to the company myself after sitting around wondering for weeks. Will never order anything from here again.