I ordered a couch almost two weeks ago. I hadn't heard anything at all (they told me someone would be in touch with me SOON to arrange shipping), so I called in, only to be told it was out of stock. Should I not have been made aware of this when I placed my order in the first place? I spoke with two agents who did not help me at all, when I suggested perhaps free shipping, I was rudely told no, unless I cancelled my order then the shipping was still a service that would be provided. Excuse me, when I pay hundreds of dollars for a product I expect it to be delivered in a reasonable time frame, unless stated otherwise before ordering. I should have been made aware that it was on back order before I placed my order, instead of having to go to the company myself after sitting around wondering for weeks. Will never order anything from here again.
- Approximate cost of services:
- $637.00
- Company Response
Hi Emily, thank you for your feedback. We trust that your issue was resolved to your satisfaction and that you are now enjoying your new sofa. We apologize for any inconvenience you encountered along the way!