Its interesting that a company in 2018, does not have a customer manager with an email address and they can not transfer phone to a manager. Worst customer service ever. I picked up a damaged product from their store paying to the third party to deliver that to me. Now if I want to replace since it came with damages. I have to pick it up or pay the third party again or pay 90$ for delivery to Structube. to cover the costs of the damage that I was not responsible for Great customer service first for selling damaged products with no quality control second for charging your client for something they were not responsible of
Amazing job Structube team
- Approximate cost of services:
- $500.00
- Company Response
Hi there, we're extremely sorry to hear that you had difficulties with your new item. We have strict quality control processes to ensure that our products meet our standards and those of our customers however, it may occasionally happen that items have small defects despite our best efforts. We often encourage our customers to opt for our in-home delivery service in order to benefit from free returns/exchanges should there be any issues with the product. We hope that all has been resolved to your satisfaction and that you are now enjoying your new Structube sofa.