Terrible company, terrible products.
DO NOT BUY FROM THIS COMPANY. Bought a couch and it was a total piece of junk. After one month the material started fallling apart and pilling. After 6 months it looks disgusting and we’ve had to get rid of. Structube says this is “normal” wear and tear. Normal to fall apart after a month? Save your money and buy your furniture somewhere else!! Terrible company and terrible products!
- Approximate cost of services:
- $1,500.00
- Company Response
Hello and thank you for taking the time to share your review, we regret to hear that you are not completely satisfied with the fabric of your sofa. Our products are backed by a one-year manufacturer’s warranty covering them against all defects. Unfortunately, some fabrics are more prone to pilling than others and in some cases the phenomenon can be exacerbated depending on which fabrics they come into contact with. Our manufacturers consider this to be normal wear and tear and will therefore not cover such issues under warranty. We appreciate your feedback as it will be used to ensure that as our collection continues to evolve to meet our standards as well as those of our customers.
Thank you.