Structube

BUYER BEWARE. I purchased 3200 dollars of furniture from their Ajax Ontario location. Every single piece came damaged. An 1800 dollar couch should not come damaged. The dressers and.night stands are all have damaged finish. The drawers do not go in properly. Nothing lines up properly. The store manager of Ajax is beyond ignorant and unhelpful. I am self employed single father. I do not have free time. Structube should have made good on this,all they did was give me the run around. I needed this furniture to replace rental furniture after losing everything we had to a house fire. My children have broken dressers with drawers on the floor. See picture for what the finish on every single.piece of furniture looked like. This company is absolutely terrible and truly hope this review saves others from this experience.

A marble coffee table had an obvious factory defect. I informed the store while picking up anothe item. Because It was past 7 days and without packaging no return allowed.

Worst customer service I've ever experienced!!

I ordered a desk to be delivered to my office building. After a long battle with the driver on where to park, I showed him a sign of an unloading area. He refused to park there and was very dismissive and rude with me. He ended up calling his office for advice on where to park and then asked me to sign a waiver saying I'd pay for any parking tickets he may incur. Naturally, I said "no". Then he just got back into the truck and just drove away with my desk without even telling me, leaving me waiting on the street.

Nobody from Structube called me about the issue. I had to call them the next day to discuss what happened. At this time, I tried to cancel my order and they refused to refund the delivery charge saying that I refused the delivery. The person on the phone said "well someone has to pay for the delivery charge", after he admitted that it was the driver's fault for not listening to me about the parking. I asked to speak with someone else about the matter and I was told there is no one else to speak with. I asked for the name of the third party delivery company so I could lodge my complaint there. I was told they don't have that information.

My credit card is still charged $90 or so for the delivery that hasn't been refunded.

What atrocious service!!

Customer service is absolutely terrible, which we read before ordering a couch from them and ignored. The couch came damaged twice, even though the packaging wasn't which suggested it was damaged from the factory. The bottom frame was broken on the first couch and the fabric was ripped from the factory on the 2nd, which, as they pointed out multiple times, they "graciously" paid for the shipping back of their damaged couch, as if they were doing us a favor by taking back their damaged product.

The three phone calls we had with them were frustrating, they took forever got back to emails, and even then sometimes they would never respond. On the phone they were condescending and refused to exchange the 2nd damaged couch for a new one. In the end nothing was resolved, and they sent a return truck without telling us (!) to take away the couch without replacing it, which felt very shady. We were happy just to be done with the company so decided to let them take it. They're still processing the return though, and have offered nothing in way of a solution or compensation for the ordeal.

I highly suggest you look elsewhere even disregarding the service issues, as the couch was just alright in person. The stitching wasn't straight along the back, and some of the fabric lengths were slightly mismatched. Not a huge deal, but disappointing quality nonetheless.

We've had a much better experience with both Wayfair and West Elm online, both of which we had to make shipping returns and had pleasant experiences.

I bought leather and wood counter stools less than 6 months ago and the paint on the legs has peeled off and the leather is scratched. Customer Service considers this acceptable. Poor quality. Don't buy furniture from Stuctube.

We recently purchased a Tory couch from structube. Little did we know, the item we purchased was out of stock and discontinued. Despite this fact, structube still put the purchase through for the item. Upon later looking at the order we noticed the delivery date was malformed and decided to call in. We were informed that the item was discontinued and out of stock, and they would only cancel the order. Requests to transfer the order to the other Tory model were refused and they basically said that cancelling is all they will do, despite taking our money on a product they do not have. According to customer service this is a 'standard issue' and they will not do anything about it. While I understand that inventory systems aren't perfect, telling a customer who has paid a large amount of money for your product that such a problem is just 'standard' and basically to just deal with it is not a company I want to do business with. When requesting to speak with a manager I was told they don't do that, they will only submit a ticket and that the manager won't do anything about this. We have purchased from structube before, but will not in the future. I would rather pay more to deal with a company I can trust to make things right after they make a mistake then one that basically tells you to just deal with it.

While making an in-store purchase of a floor model loveseat, I informed the store that I have my own moving company and would pick it up. I was told I could not do that as it was a policy that they had to deliver it for a cost of $90.00 to ensure there was no damage in transit. I offered to sign as receiving an undamaged item at the point of pick -up. They refused. Obviously, from this and the reviews below, damage is not the issue. This is a only done to add an extra cost to the purchase. This should be illegal

Bought 4 Mario chairs. First, the chairs are of terrible quality, the surface was not smooth and scratches my clothes. Second, the customer service was rude. After I contact them for returning, the customer service guy David told me uneven surface is a personal preference, and he is totally fine with sitting on scratchy surface. He said I need to either pay another $62 return shipping or keep the chair. I will NEVER shop at structube again, and I suggest you do the same.

5 month old couch piling, rough, buttons falling off. Customer service no help despite 1 year warranty. Terrible material and quality. Disgusting customer service and dishonest! Avoid at all cost.

I have had the most horrible customer service ever from Structube!
It has been cleared yet at this moment while i' writing this review.

I bought Liam sofa online on March 26th and received the product on April 5th with huge damage on the side and the bottom. It has a big puncture and inside the wood beam was broken. And we arranged the return and they took it. And when they first said the refund was completed was April 26 th saying it will take 2- 5 business day to get refund. And it has not been completed until today, May 14th.
They keep saying the same message whenever I sent email.
One time they said there was a glich in their system and they applied refund now. THEY DIDN'T!!

I will update how they do later.
I am so disappointed with this company and will not buy anything from them anymore!