Structube

Ordered a very large sectional sofa and paid $90 for delivery. The delivery company they use was two guys in socks and sandals in a rented truck. I watched them literally throw the sectional out of the truck piece by piece onto the road. The sectional was packaged in bulky boxes. They damaged the front door bringing it into the house, and then just dumped the pieces into the front of our house and left. Did not unpack anything or even bring it to the location where the sofa would be setup. Upon opening the packaging we found the sofa was broken in several places, likely because the delivery company was just tossing it off the truck! The exchange process was not helpful, structube asked for photos and to send an email. It took three days for them to respond and they simply just said they would send another sofa and to "repackage" the previous one back up. Well we had to unpackage it to find the damage in the first place, how in the world do we re package something so large back into cardboard that was industrially stapled together? It took us hours to duct tape the thing back into its packaging. When the replacement sofa came a different two guys in yet another rented truck (this time converse shoes and track pants) lobbed another sectional sofa out of the truck and placed it on our wet lawn. They seemed surprised that we were sending one back! and actually TOOK IT OUT OF THE PACKAGING WE HAD JUST PUT IT IN!!! That really made me mad because I had what I would call a robust back and forth with their customer service person about how insane it was to try and repackage this sectional back into its box. To have the rent-a-delivery-boy service then take it out of that box we spent hours taping back up to send it back was really upsetting. To top it off they did not take the busted up boxes back with them and left it all scattered around our porch. We had to retrieve the new sofa from the lawn and bring it into the house ourselves. Lunacy.