Home Appliance Repair Inc

Appliance Repair
Mississauga ON L5T 1J4
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Appliance Repair
Home Appliance Repair Inc
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55%

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Reviews by rating (past 12 months)

Reviews for Home Appliance Repair Inc

Average customer rating:
6.4 10 (116 reviews)

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Gene in Mississauga
Gene in Mississauga
1 review Oakville, ON
0/10

Washing Machine Repair - Aweful!

I called these guys in to look at the spin cycle vibration on my front load washing machine. The tech came by and did a spin cycle and he determined that because my machine was on pedastals that it was the reason why it would rattle and vibrate during the spin cycle and there was nothing I could do but to lower the legs a few mm. I asked him to adjust the legs which btw I did most of the work, crawling under the machine; it just seemed that the tech was done and ready to leave and charge me. Easiest 30 minutes of work! He didn't even open the machine and take a look. HOW DO YOU FIX ANYTHING WITHOUT OPENING THE MACHINE! So fine, I was told the call out and diagnosis would be a $110 + HST, but guess what when he left me the bill it was $159.90 + HST. Evidently, the machine rattle and shakes even worse now! I called customer service to ask for an explaination as to why it costed $159.90 + HST and they said they would get back to me. Well, it's been over a month now and I have not gotten a call back; not a peep! Authorized repair means nothing, do not trust or spend your money here. Whatever happened to satisfaction guaranteed!

Approximate cost of services:
$180.00
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Company Response

Hi Jean,
HAR is a reputable company authenticated by several manufacturers both locally and internationally. We are here to fulfil a need and are experts at it. We also provide the best warranty in the industry on our service. We have responded to dissatisfied customers with our money back guarantee as is required and we will do the same for you if we cannot satisfactorily carry out your repair service. I apologise for the no reply you mentioned and would like to have a technician correct the issue. please call 905-670-7579 and ask for the manager to have that arrange because we are not able to identify you from your review.

Christian in Burlington
Christian in Burlington
1 review Burlington, ON
0/10

Awful Experience - Washing Machine repair!!

AVOID AT ALL COSTS. NOT AN HONEST COMPANY!!

- They came to my house and told me the error code displayed on my machine. I ALREADY TOLD THEM this error code over the phone when I originally called, why did you come to my house and charge me $150? You added no value to me. They didn't even open the machine and look at it!

- Told me 4 parts where broken. Cost to fix = $1200. How do you know all these 4 parts are broken WITHOUT opening and looking, and what are the chances 4 parts break AT THE SAME TIME!

After these few red flags I took my business elsewhere. Only 1 part was needed to fix my machine ($200).

I opened a dispute with my credit card company and will be getting my $150 back. Do not trust these guys. They'll tell you anything to get your money.

AVOID at all costs.

Approximate cost of services:
$150.00
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Company Response

Christian,
I am sorry to hear about this unfortunate incident. A quick check of our database showed no file on "Christian in Burlington. I would like to apologise in person and arrange a refund for you once I can identify your file. please call my office at 905 670 7579 and let us know name, address or phone number under which the file was created. behaviour like the one you have described has certainly not kept us in the appliance repair business for 20years.

Private User
Private User
Private User reviews Toronto, ON
0/10

fix ove fix washing machine

My experience trying to get an oven and washing machine fixed... PRICE...Home Appliance Repair Inc. inflated a part price by 79% on top of the retail price of the first oven part...this is on top of the wholesale discount they already get from the manufacturer...this was on a $428 part ...a 2nd but cheaper 2nd oven part was inflated 47% on top of the retail...a third and the cheapest part, for the washer, a 25% inflation on top of the retail price. Funny how the most expensive part gets inflated the highest percentage.
QUOTES and billing surprises...good luck in figuring them out. Be very aware they do not have an hourly rate even though on the quote under qty. beside the word labour they seem to indicate a time line...extremely high fees for labour that makes no sense
$275 to fix the oven which took 2 hours...$249 to fix washing machine which took 20 minutes.
RELIABILITY...asked twice not to have the same service provider to come back for a third time after he ordered the wrong part then put the original back in wrong...after he left I turned the oven on for dinner and it went nuts when I tried to turn it off it wouldn't go off, the fan started on on its own, then went off on it's own the digital display went nuts I had to turn the breaker off for safety. I was out of an oven for a week. When the technician came back to install the correct circuit board he opened the guts of the oven and said "oh I smell smoke"...he smelled smoke...how about that, he said when he had fit the original part back he bent a wire so it didn't connect properly, good thing I had turned off the breaker.
RELIABLE...I asked TWICE for a different technician to come back and install the correct circuit board, oh ya the original technician ordered the wrong circuit board, I said I was sorry but just didn't feel comfortable with the fist chap back, even though he was very nice my confidence level was not there. Home appliance repair inc. said 'no problem'. Who showed up at my door to do the final installation...you guessed it.
......I am now waiting for the owner to call me. I have asked for an explanation of why the first chap showed up at my door and what they would consider next steps to be....me I am not using this oven until I feel safe using it....for me that means send someone to double check this guys work. We shall see!

Approximate cost of services:
$6,001,500.00
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Company Response

Hello,
The events described certainly speaks very poorly of the service you got, and is a stark contrast to the service the customers below your review got. That type of service mentioned below is what Home Appliance Repair Inc. is known for. Would you be incline to call our office and provide the work order number, address, or phone number under which your file was created so I can identify you and address these issues?

Jess1McAndrews in Richmond Hill
Jess1McAndrews in Richmond Hill
1 review Toronto, ON
10/10

Samsung Dryer Repair

Two years ago when our freezer broke down, we called Home Appliance Repair to fix the problem. We had a great experience from the level of professionalism their technicians exhibited to the prompt service we received. This week when our Samsung dryer broke down I didn’t hesitate to call Home Appliance Repair to fix the issue. They showed up right away and diagnosed the problem. Our dryer was back up and running within a week! Another great experience with this company, I would without a doubt, call them for future repairs.

Approximate cost of services:
$300.00
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Company Response

Thank you for sharing this review. we look forward to serving you next time,

Sandra P in Richmond Hill
Sandra P in Richmond Hill
1 review Toronto, ON
10/10

Stove Repair

Just before the Christmas holidays our stove broke down. Knowing that I was having all of my family over, getting the stove fixed and back to regular functioning became my top priority. I called Home Appliance Repair and from the first phone call all the way through to the end of the repair they provided excellent service. The technicians were professional, knowledgeable and took the time to answer all of my questions. They kept the work space tidy and made sure to clean up after the job was complete. Honest, reasonable, approachable and excellent customer service response times all helped to make my stove function so that I didn’t have to stress during the busy holiday season- that’s a great company! I will definitely be calling Home Appliance Repair if I ever have any other appliance malfunctions.

Approximate cost of services:
$300.00
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Company Response

Thank you for sharing this review Sandra. we look forward to serving you in the future.

Debra N from Old Toronto
Debra N from Old Toronto
6 reviews Toronto, ON
10/10

Appliance repair

Our Bertazzoni range door was not closing properly. It would make a loud bang everytimevit closed. Sidney quickly assessed the problem to be the hinges. Parts were ordered and he returned to replace the hinges. Sidney was friendly, efficient and knowledgeable. I would definitely request his services in the future. This visit was covered by an extended warranty.

Approximate cost of services:
$0.00
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Company Response

Debra, thank you so much for your review. We really appreciate it and look forward to future opportunities to serve you.

Private User
Private User
Private User reviews Acton, ON
7/10

stove door repair

I liked the work done very much: the issue was clearly explained to me and the problem fixed.
I did not need any new parts.
BUT I found the price really steep: I was quoted a cost of $150 just for coming..... I was in a hurry to get it done and therefore went ahead. The able repair person figured out what the problem was in 3 min , got it fixed in another 5 and then spent 5 min to do the admin .... on a tablet, written and I had to pay $70 more including the tax...

Approximate cost of services:
$220.00
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Company Response

Hello, Thank you for sharing your review. We "missed the mark" and got 7 out of 10 due to our pricing. Next time please request a discount and or download coupon at www.hargta.com and hopefully we will hit the bulls eye --"10". Thanks again.

Private User
Private User
Private User reviews Oakville, ON
0/10

Microwave Repair

I called and explained what the issue was with my microwave. One of the rack supports was sparking and blackened. They said that the service charge of $110 would go towards the labour. The service tech came in, opened the door and said it wasn't worth repairing He didn't give me any options, charged me $110 + HST and left within 5 mins. You would think they could have given me an indication on the phone that those symptoms were likely not worth repairing. I will never use this service again. It was recommended by Camco which is GE's service partner. Terrible service.

Approximate cost of services:
$110.00
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Company Response

Hello,
Although I am unable to identify you, the numbers sound like our pricing. Sorry you feel our service was unsatisfactory. Some microwave cavity damage can be repaired but we were not able to determine whether yours was without seeing it. The $110.00 service call charge was the cost of getting the technician to your house to ascertain and provide the diagnosis, and it would have been applied as a credit towards our flat rate labour as promised. It is unfortunate that it was deemed unrepairable. Please contact my office for a $55.00 credit towards your next repair (valid for the next 5 years)

Danka
Danka
2 reviews Mississauga, ON
1/10

Viking Fridge

I had a Viking fridge repaired on August 7th because the freezer and fridge stopped cooling. My warranty was 90 days; on the 95th day the same problem occurred. When I called to ask if someone could come out to take a look, because I was 5 days out of warranty I was asked to pay for the service call.

I was extremely disappointed with the customer service not to mention that I don't think the problem was fixed properly to begin with. Would not recommend this company to anyone.

Approximate cost of services:
$500.00
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Company Response

Hello,
Home Appliance Repair Inc is a leader in the appliance repair business in the GTA and I am proud to say that our warranty is ABOVE AND BEYOND INDUSTRY STANDARD.

Throughout the industry labour warranty is usually 30 days compared to our 90 days, and warranty on parts usually ranges from 90 days to 1 year compared to 2 years from us.

According to your claim you were 5 days over 90 days. I think we are better than the industry standard. Don't you agree? I'm sure that our duty manager would have been more than happy to review your file and offer a solution had it been escallated to him/her.

It is not too late. SINCE WE DO NOT KNOW WHO YOU ARE, please contact our office and ask to speak with a manager.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Appliance Repair Inc

When your appliance breaks down, we know time is of the essence! That’s why at Home Appliance Repair, we only hire licensed technicians who are trained and experienced in all appliance repairs. They are friendly, courteous and honest experts who will fix your appliance to the highest standards using only ...
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