I called and explained what the issue was with my microwave. One of the rack supports was sparking and blackened. They said that the service charge of $110 would go towards the labour. The service tech came in, opened the door and said it wasn't worth repairing He didn't give me any options, charged me $110 + HST and left within 5 mins. You would think they could have given me an indication on the phone that those symptoms were likely not worth repairing. I will never use this service again. It was recommended by Camco which is GE's service partner. Terrible service.
- Approximate cost of services:
- $110.00
- Company Response
Hello,
Although I am unable to identify you, the numbers sound like our pricing. Sorry you feel our service was unsatisfactory. Some microwave cavity damage can be repaired but we were not able to determine whether yours was without seeing it. The $110.00 service call charge was the cost of getting the technician to your house to ascertain and provide the diagnosis, and it would have been applied as a credit towards our flat rate labour as promised. It is unfortunate that it was deemed unrepairable. Please contact my office for a $55.00 credit towards your next repair (valid for the next 5 years)