Home Appliance Repair Inc

I own a Samsung dishwasher that began starting on its own randomly. Called Samsung who told me to turn the breaker off and refered me to HAR. Called HAR to schedule a visit. Quoted me for a diagnostic service call. Showed up to my house while I was away and wife was home. She clicked breaker back on and machine was working fine with no error code or anything. Guess what, they billed us $120 for zero work, no diagnostic, no running the machine and wait. No effort what so ever to even earn the money. Response:" do you want me to wait around!". At least open the dishwasher. Wife paid without argument and technician was there for less than 10min of which 5min was to get paid!!! Horrendous and can't wait to call them and Samsung tomorrow.

I would definitely call Home Appliance Repair again. Scott the technician was very polite and extremely efficient! The office staff were also a pleasure to deal with! Hoping I don't have to call for any repairs any time soon but when I do it will be this company I call!

Had a great experience with Scott, one of t heir technicians. He was very knowledgeable about the product, had checked the replacement part before coming, phoned before 8:30am to let us know of the time he would come in at and called again shortly before coming. Scott is courteous and does not leave the job until the customer is satisfied and the equipment is working properly.
If all technicians were like him HAR would be a 10 stars, unfortunately, it is not always the case. Well done Scott!

I have a Perlick fridge (which I would never purchase again)...I called HAR on June 27th to get someone to look at it....got a voice message saying they would call me back....finally made contact on June 28th and they said the service man would call me to set up an appointment. I requested a morning appointment.
I got the call from the serviceman...he brusquely told me he doesn't work mornings! He told me to call back to the customer service and request a morning which I did the following day. We agreed to meet on June 30th. The technician looked at the problem charged me 169 dollars for the call (despite having been told a service call was $110) and said that HAR would advise me regarding the parts. As of july 7th I had not heard so I called HAR....stayed on hold for 20 minutes...spoke to a person who said she would transfer me to parts where I spoke to a lady who told me that she would have to speak to the technician (parts had not been ordered nor did she know what was required). I asked to speak to the President and or manager and was told that they would call me back...I convinced her to switch me to the mangers line and I got a voice message.

I received a call back from the parts lady telling me that I needed two parts. A temperature probe $100.80 and a Fan motor for $225.
Total $325 CDN
They needed my approval to order the parts....ONE WEEK later...If I hadn't called when would they have ordered the parts?

I asked her to send me the parts number which she said she would....half hour later I am still waiting...

I called a Perlick for parts who put me to Partstown and they were able to connect me to a Perlick technician who identified the parts numbers ....the total parts come to about $225 Cdn.....and that's retail...I am sure HAR gets better break on the parts prices than a guy phoning up would so think about how they are gouging me and taking their time to do so....in fact I would not even had gone this route if they hadn't taken so long...shameful

Good news is that I will have the parts within a couple days and the fridge will be working later next week...

HAR when you phone make a very big deal about their superior customer service and making a great day for their customer....but sometimes a company has to do more than talk the talk...they need to walk the walk to make my day a great one!

Called HAR today upon recommendation of a friend who said they were great. Best decision I made! Same day professional service at a reasonable price - don't believe the anonymous recent negative reviews!! I noticed fridge section wasn't as cool as usual yesterday, and today was warmer. Got some ice for cooler, emptied fridge and wondered if it was time for a new one (13 yrs old), but never a good time to spend$! Anyway, called HAR, spoke to the owner and he said he'd have someone come later today, and didn't he himself show up exactly at time promised. Anyway, he promptly looked at unit, pulled off back cover, explained to me what he was doing every step of the way, then proceeded to test electrical inside fridge and found problem (defective defrost limiter). He had the part on truck, 30 minutes later my food was back in fridge and freezer. Would use his company again in a heartbeat and recommend to others. Can't go wrong.

I contact these guys to repair my fridge on May 24 someone came out on May 27th. The guy was at my house for 10 minutes didn't even open the fridge and provided a diagnoses and paid $120 for that call.

It is going to cost about another $600 for repair. Someone will call me to schedule the next appointment once the parts have been ordered.....well, no, call, no call. So I call - I get a quote on May 30th. I call to say - YES please lets go ahead. well I need to pay for the parts first. I pay $407 for the parts. Well then they advise it is 2 weeks before the parts will come in.

It is June 9th and STILL DO NOT HAVE MY FRIDGE REPAIRED. Called on June 2nd - advised my it should be repaired by the 7th June at the lastest - still no fridge repair!!

I am calling today to get my $407 refunded - and I will go elsewhere. I looked up on line what the issue might be and I have gotten the fridge working (for now). it still needs to be repaired but not with them. I would like to have the call out charge refunded too...but that won't happen.

I will say however I have been speaking with a lovely lady (Joanne) at the company but 1 person doesn't make up for a whole company unfortunately.

This company has the worst costumer service I have ever experienced. I had a Dacor wall oven repaired. I called the company for their "Same Day Service" which really means some time that week if you are lucky. The tech comes in, pulls the oven out. Chips my cabinets. Then tells me that one of the control boards needs replacing. Then charges over $200 and says that he won't be back until next week where the part and labor will cost over $700 to replace. Reluctantly I had the part replaced in and in less the 6 months the part burns out again. This time I have another tech (different company) look at the oven. He tells me that 2 of the same boards are available in Toronto. I contact the original company at the end of January to replace the board that is under warranty. It takes 2 weeks to get someone in parts to call me back. Then they tell me that there is no parts available. Then they tell me it is on back order and won't be available until April. Unable to wait I replace the oven. They finally call me to replace the board in May. They then want to charge me to have 2 techs come out and change a board on an oven that is sitting on the floor of my garage. They refused to let me pick up the part and after a month of fighting. The still charged over $200 to have a tech spend 10 min to change a warranty circuit board. This company has demonstrated the worse service I have ever experienced. Please save yourself the headache and multiple overpriced lab our charges and contact someone else.

Called Maytag for repair of washer and they sent this company. I've used Home Repair before and would never have called them had I known. Customer service rep said they would come fix the washer. Provided serial number and model as well as error code and the issue. Specifically pointed out that the issue was with the locking mechanism. Told to be home 8 to 4. At 10am told between 1 and 4pm. Showed up at 3:55pm to diagnose that we needed a new lock, that he didn't have any with him and the company would call to provide a quote and schedule another appointment. This place is has the worst reputation. Who doesn't carry some parts when they know the issue? Quick way to earn $100 from someone for doing nothin is my observation. Do not use.

I called these guys in to look at the spin cycle vibration on my front load washing machine. The tech came by and did a spin cycle and he determined that because my machine was on pedastals that it was the reason why it would rattle and vibrate during the spin cycle and there was nothing I could do but to lower the legs a few mm. I asked him to adjust the legs which btw I did most of the work, crawling under the machine; it just seemed that the tech was done and ready to leave and charge me. Easiest 30 minutes of work! He didn't even open the machine and take a look. HOW DO YOU FIX ANYTHING WITHOUT OPENING THE MACHINE! So fine, I was told the call out and diagnosis would be a $110 + HST, but guess what when he left me the bill it was $159.90 + HST. Evidently, the machine rattle and shakes even worse now! I called customer service to ask for an explaination as to why it costed $159.90 + HST and they said they would get back to me. Well, it's been over a month now and I have not gotten a call back; not a peep! Authorized repair means nothing, do not trust or spend your money here. Whatever happened to satisfaction guaranteed!