Home Appliance Repair Inc

My experience trying to get an oven and washing machine fixed... PRICE...Home Appliance Repair Inc. inflated a part price by 79% on top of the retail price of the first oven part...this is on top of the wholesale discount they already get from the manufacturer...this was on a $428 part ...a 2nd but cheaper 2nd oven part was inflated 47% on top of the retail...a third and the cheapest part, for the washer, a 25% inflation on top of the retail price. Funny how the most expensive part gets inflated the highest percentage.
QUOTES and billing surprises...good luck in figuring them out. Be very aware they do not have an hourly rate even though on the quote under qty. beside the word labour they seem to indicate a time line...extremely high fees for labour that makes no sense
$275 to fix the oven which took 2 hours...$249 to fix washing machine which took 20 minutes.
RELIABILITY...asked twice not to have the same service provider to come back for a third time after he ordered the wrong part then put the original back in wrong...after he left I turned the oven on for dinner and it went nuts when I tried to turn it off it wouldn't go off, the fan started on on its own, then went off on it's own the digital display went nuts I had to turn the breaker off for safety. I was out of an oven for a week. When the technician came back to install the correct circuit board he opened the guts of the oven and said "oh I smell smoke"...he smelled smoke...how about that, he said when he had fit the original part back he bent a wire so it didn't connect properly, good thing I had turned off the breaker.
RELIABLE...I asked TWICE for a different technician to come back and install the correct circuit board, oh ya the original technician ordered the wrong circuit board, I said I was sorry but just didn't feel comfortable with the fist chap back, even though he was very nice my confidence level was not there. Home appliance repair inc. said 'no problem'. Who showed up at my door to do the final installation...you guessed it.
......I am now waiting for the owner to call me. I have asked for an explanation of why the first chap showed up at my door and what they would consider next steps to be....me I am not using this oven until I feel safe using it....for me that means send someone to double check this guys work. We shall see!