Mckinnon Heating Cooling

I discovered I had a bulging hot water tank that had been leaking for a while, I panicked, and asked around, who should I call. Michael from McKinnon came to my house with in a short time of making the call (this was after my first contractor cancelled within 1/2 hr of the scheduled visit). Within 2 hrs McKinnon was at my house addressing the issue, I had decided to go with a Tankless Water which requires retrofitting the supply and exhaust, a lot of work. The McKinnon Men were there to the end, very professional, informative and a great sense of humour. My furnace will also need to be replaced soon and I know who I will call.

Paid 50 % downpayment for boiler - it never worked.
Owner used my credit card to make 50 % final payment
without my permission and before job completed.
Owner promises to show up but doesn't.

We experienced some hiccups during the removal of my water tank and installation of my new tankless model, but Michael was a pro. His team were great and I'm thrilled with the outcome. Thank you McKinnon!

This issue has been resolved. Michael fixed the problem and we have figured out a solution to the issue. We appreciate having the Mckninnon technicians come promptly, both technicians were very professional.

Mckinnon performed a site inspection and offered options for the location of the 4 ductless wall units. On installation day the two member crew listened to the plan, including options for making the external piping as low key as possible. They checked on their progress several times and willingly refined what they had already done so as to further reduce the optics of the visible outside pipes. Since installation the system has functioned well.

Called told McKinnon water leaking under furnace. Technician arrived next day. Took front cover off unscrewed plate on front of furnace.
Looked in with a light didn't see him do much more although he was here for an hour. Told me I needed a new heat exchanger. Next morning a person who sais he was the owner of McKinnon called and told me that I needed a new heat exchanger. He then suggested I call the company that had installed the furnace.
I did this . The technicians arrived and took the furnace pretty much apart and did a number of diagnostic tests and other checks .They found the leak and corrected it . They stated that the heat exchanger had tested out in perfect condition.
The next morning I called McKinnon the owner was not in I left my name and number and asked him to call me back. I expected him to do this so we could resolve the charge for a service call that
gave incorrect results. 2 days later no call .

I'll start by saying they have excellent technicians...but we have had two awful customer service experiences in a row with the company that overshadow the good work the technicians do. First, we booked an AC service appt in the summer and they never showed up for it. We got a call later to reschedule the appt with the excuse being that they were too busy to get to our house as scheduled. To be fair, they did show up for the rescheduled appt and we were happy with the service they provided. With that in mind, I gave them the benefit of the doubt and booked another appt when we wanted to do our Furnace maintenance. We juggled our schedule to accommodate the large 9am-1pm service window...and amazingly, they didn't show up again. This time we got a call just after the service window closed saying the technician would be another 30 minutes. The excuse, they were busy and traffic was bad. Brutal. I am very surprised by the lack of concern over their paying customers' time and I think that some sort of review of how they schedule appts is in order. Whatever they are doing now certainly doesn't seem to be working. Other companies seem to be able to meet their time commitments, so why can't Mckinnon?

We were referred to McKinnon Heating and Cooling by some happy customers and we've been using them for over 7 years for all our gas boiler needs.. All their technicians are certified and professional. They know what they are doing, they are fast, reliable and reasonably priced. They do quality work. They recently installed an excellent ductless air conditioning system for half the price compared to what most companies in Toronto were quoting. They did an excellent job with the install. They were patient, didn't rush the work and even worked in the rain! We would recommend this company to anyone!