Mckinnon Heating Cooling

Terrible service and questionable business practices. My ventor motor broke down and I called Mckinnon based on my furnace manufacturers website. They charged just for showing up and billed an hour for spending 15 minutes looking at the furnace. They then attempted to gouge on the cost of replacing the part. I called someone else and saved my money.

Be careful of these people - I would not recommend working with them. In 2008, I wanted my old humidifier replaced, with a newer filterless model. Mike was courteous on the phone, but after the serviceman did the job, he reported me to saying that I was in safety violation for not enough air circulation near the furnace. I was definitely not going to use them to do the job after the manner in which it was handled. I've had several people work in my basement from enbridge and direct energy, and no-one ever said it was a problem.
UPDATE 2013: Since the humidifier was replaced, they installed the water hose through the ceiling to the shower - and I now have a serious mould problem. They should have never started with this if they couldn't install it properly. Terrible service - terrible company.

I called for emergency repair on our hot water heater on the Sunday of a holiday weekend. We got a call back in mere moments and a visit within the hour. A challenging situation but the technician kept his calm and solved our problem. Excellent representative of the company and excellent service provided. I highly recommend their services to others! A job well done.

Be cautious about working with McKinnon. We had various predictable installation issues which McKinnon's owner, Michael, did not foresee, insisted were our fault, and would not fix unless we paid more. He sent aggressive emails during the installation and subsequently, e.g. blaming us for the install taking longer than he had estimated. In retrospect, we should have paid more attention to the negative Homestar reviews and less attention to his calm replies. If you have a straightforward install that goes smoothly, you'll be happy with McKinnon - the crew was first-class (albeit messy, after he told them to hurry up). If Michael misestimates what's required, don't count on him to honour his quote.

We were very pleased with the installation of our Fujitsu Ductless unit by McKinnon Heating Cooling. The crew was excellent and did a fabulous job on the installation. Very tidy and professional – both the job and them!! We are looking forward to the warm weather when we can really benefit from a cooler house.

Mckinnon advised us to use the Fujitsu quad zone product with 4 ductless units as we have baseboard heaters on the 2nd floor and want a system that is quiet inside the home and outside for us and our neighbours.

So far the inside units and the outside condensing unit are all quiet. We used them for heating during the current cold snap in late May 2013.

The Mckinnon installers did a great job to plan the installation by proactively listening and discussing options for placing the wall units so as to maximize the integration of the outside piping with the exterior of our home and place the outside condensing unit so as to minimize the noise for us and our neighbours.

The installers also proactively asked for feedback during the installation and refined what they had done / plan to do willingly and with positive body language

The installers kept a clean work site and tidied up at the end of both days they took to install everything.

I had a clunky old AC unit (20+ years old) and was overdue for a new energy efficient Air Conditioner. Thanks to Michael and his staff at Mckinnon, we are thrilled with our new AC and just in time too with the warmer days. The installation was done last Friday and Mathew and Ahmad were great - friendly, professional and the kind of people you don't mind coming into your home.

I had a pretty disappointing experience with McKinnon this week. On Tuesday I called to ask for a repair visit because my 8 yr old HE gas furnace had stopped working (during an especially cold week). I called them because they are one of a few distributors of parts for the type of furnace I have. Based on my conversation with another HVAC company/the internet/my eyeballs I was quite sure the venter motor needed to be replaced, however they said they weren't willing to order the part and still needed to diagnose, which makes sense I guess.
A nice staff member (Phil) came and within literally 5 minutes agreed the venter motor needed replacing. He said he'd come back the following day at 2pm with the new part and lent me a space heater. He said he'd let me know how much the part would be beforehand, but agreed that the cost would be 'closer to $200 than $800' (which was the way I asked it).
Then came time for the bill - I was shocked: $55 for a 'truck fee', which indeed the receptionist had told me about, but then $85 for labour! This reflected their $125/hr labour fee, minus a $40 coupon from their website. It turns out they don't charge by 15 min or 30 min increments - 5 minutes of labour and you're charged for the full hour!
The next day (after a long cold night), the McKinnon receptionist called me after 2pm to let me know the part would be $680. She assured me she'd called to suppliers and this was the best price. Also, it couldn't be installed until tomorrow, as it was now too late in the day to get the part. Finally, she told me that the labour cost, even though this would take under 30 minutes to install would be $125. The full hour I'd paid for the day before would not factor in. I expressed my dissatisfaction and a manager offered to charge $75 for labour instead.
In the meantime, I called another HVAC company - they quoted me $411 for the same part, installed it the following day and ended up not charging me any labour.
I went with this other company, and won't be using McKinnnon ever again.
The icing on the cake was today when McKinnon left a message saying my card had been declined and threatening to send the bill to collections! I'd been trying out the new Visa Debit card I'd just gotten (not very smart, I admit) and it turns out it can't be used as a Visa. I called and gave them my regular card number.

Approximately 5 years ago we had a high efficiency furnace installed by Mckinnon. The furnace ran well for the first two heating seasons and was a considerable improvement over our old furnace.However,in its third and latter years the equipment experienced several failures where it would not provide heat. These failures were generally quickly repaired with parts covered under warranty but were nonetheless an inconvenience and a concern given that we are frequently on business trips.

When the last failure occurred we called Mckinnon to express our dissatisfaction with the equipment and our concern about its reliability going forward. We were reminded by Mckinnon that they were only installers of the equipment and not the original manufacturer. Nonetheless we were asked to submit copies of our original purchase order and some of the latest repair reports.

To our delight three days later we received a call from Mckinnon to inform us that sometimes one just gets a lemon and that they were willing to replace equipment at no cost to us with an additional 10 year warranty.

The next day we had a new furnace, the same model but obviously upgraded, no fuss no muss and no paperwork. It is a pleasure to know there are still companies out there that take pride in their work and have a true understanding of customer satisfaction.

In closing we would just like to add that we have been very pleased with all the personnel that have either come to repair our equipment or install the new equipment, even if we did tell them we would prefer not to see them again.

Das & Judy.

My water heater was old and too small and after a bad experience dealing with Direct Energy, I decided to take matter into my own hands, and did some research on finding another company to provide me with a new date heater. When I called McKinnon heating, Michael the owner took the call and was extremely knowledgeable and was very quick to help me out. I was pleased and grateful that they were able to offer me options that Direct Energy had mislead me about and in fact had told me were not possible. The workers that changed the tank were professional and courteous. I am happy to recommend them to others.