Called told McKinnon water leaking under furnace. Technician arrived next day. Took front cover off unscrewed plate on front of furnace. Looked in with a light didn't see him do much more although he was here for an hour. Told me I needed a new heat exchanger. Next morning a person who sais he was the owner of McKinnon called and told me that I needed a new heat exchanger. He then suggested I call the company that had installed the furnace. I did this . The technicians arrived and took the furnace pretty much apart and did a number of diagnostic tests and other checks .They found the leak and corrected it . They stated that the heat exchanger had tested out in perfect condition. The next morning I called McKinnon the owner was not in I left my name and number and asked him to call me back. I expected him to do this so we could resolve the charge for a service call that gave incorrect results. 2 days later no call .
- Approximate cost of services:
- $200.00
- Company Response
Hello Mr. Pinnell.
Thank you for your comments. I was very clear with you during our phone call of last week that it is best that you contact an authorized Carrier dealer to deal with your furnace issue as it would be covered under the heat exchanger warranty. I was trying to assist you and serve your best interests, not ours. I am glad that your problem has been resolved by another contractor.