Reliance Home Comfort

We called Reliance Home Comfort to service our hot water tank, informing them that there were seven people who relied on the service. The first time they never showed up. They claimed to have called, but didn't get an answer. With five teenagers in the house, I'm not surprised no one answered. Someone may have been on the phone already, or they may have simply ignored a call from an Unknown Caller. I was not informed that my scheduled appointment would be cancelled if I didn't answer the phone. I expected Reliance to honour its appointments. The seven of us were without hot water for a couple of days.

When we rebooked, the same thing happened. They may or may not have called. No one answers Unknown Caller phone calls. We had to call the dispatcher at Reliance three times before someone was finally sent...late.

Our first call was Wednesday night. We finally got our hot water back on Saturday night.

We had Reliance Home Comfort repair our Hot water Tank, and was happy they were on time for this last appointment. However, in the winter when we wanted service our concern was they said would be a delay of 2 days before repairing. They did fix, just the delay was concerning.

We had Reliance Home Comfort fix our hot water tank.
They should up on time and got the repairs completed.
We were satisfied, and would recommend them to family/friends.
Thanks!

We noticed that our A/C was leaking and contacted Reliance for support. They sent a technician to our home who advised us that a replacement coil unit was required. Reliance shipped the part to our home and we scheduled an appointment with a technician to perform the installation. The technician advised us that he had to weld some of the metal in place to make the unit work properly as the connection did not align properly - which made our house smell really bad. The technician was at our home all day and subsequently called in another technician to assist him. To make a long story short, the end result was that the technician damaged our insulated vent tubing and the end job looked liked something MacGyver would have put together with a tone of tape. Moments after the technician left we noticed that the unit was leaking and we immediately contacted Reliance. I explained the situation to the customer service agent and he put me on hold to connect me with customer resolutions and the line was disconnected. I called back again and had to explain myself all over. The second agent stated that she could not help me and transferred me to customer resolutions – what a waste of time. I was then transferred to an IVR system and finally reached a third agent who advised me that the department was closed. I called Reliance the subsequent day and was on hold for over ½ an hour as they stated that they could not locate the service record for the work order that was performed.... They finally located the work order but ONLY because I provided the reference number on the paperwork that was left beside the unit by the technician. We now have to be inconvenienced by having another technician come to our home to assess the situation and what about the damage????

We had a great experience from the initial call made at 11 PM when the furnace broke down to the installation of a new one. The Senior Service Technician, Amit was wonderful. He arrived on time and was increadibly knowledgeable about the products. He was patient with us while we deliberated on his valuable insight and helped us make the best decision for our particular situation. He then followed up after the furnace was installed to ensure that we were completely satisfied and didn't have any other questions. The two men who installed our furnace, Jonathan and Adam were also fantastic. They were on time and extremely professional. I wouldn't hesitate to recommend this company and it's staff to anyone!

We called Reliance Home Comfort to service our Water Heater. They arrived promptly, and the repair was done fast and professionally.
They were informative to explain their service resolution.
Great Service!!

The service person was punctual in arriving to our residence and was very courteous and friendly. He did a very good job in fixing the problem and also did a thorough yearly check up of the air conditioner. Job well done! Thank you.

How many techs does it take to fix a leaky drain valve?
No this is not a joke.....
2 techs in one day and neither can fix the issue.
They say because there is no floor drain or sump that it must be done by a plumber. Now I am not sure about what others think, BUT I am pretty sure plumbers can use a pail just as easy as a reliance tech can.
So as the call was made at 630am and first tech at 1pm, second call at 7pm, second tech at 930pm. So the tank has had almost all day to drain on it's own onto the floor with customer left to clean up the mess. Spoke with several customer service reps and they said there is nothing they can do, so I got a bucket and did the impossible! Walked up stairs and dumped the water outside. Now finally they can come and fix the tank. Thank you to Julius though, (a CSR rep) who has taken it on his own to track this and make sure it gets completed this time. Hopefully excuse free. This has to be a first, as I have never heard or read anything like this happening before. I do hope some sort of review of these "technicians" can be done and perhaps some training on what a bucket is used for.
As a side note, a friend of mine told me that an in-line water pump can be used to solve issues like this, and it may not be a bad idea to have liquid based service personnel carry that tool in their work vehicle.

Contacted reliance toask about replacing 15yr old water heater. Jan in RISA dept. was extremely helpful& suggested a smaller model to save money. Installation arranged within 4 days. Daryl from Burlington division arrived on time and completed the job competentlym efficiently & cleanly within an hour. No cost, no hassles. Excellent servicew all around