Oakville customer

We called Reliance Home Comfort to service our hot water tank, informing them that there were seven people who relied on the service. The first time they never showed up. They claimed to have called, but didn't get an answer. With five teenagers in the house, I'm not surprised no one answered. Someone may have been on the phone already, or they may have simply ignored a call from an Unknown Caller. I was not informed that my scheduled appointment would be cancelled if I didn't answer the phone. I expected Reliance to honour its appointments. The seven of us were without hot water for a couple of days. When we rebooked, the same thing happened. They may or may not have called. No one answers Unknown Caller phone calls. We had to call the dispatcher at Reliance three times before someone was finally sent...late. Our first call was Wednesday night. We finally got our hot water back on Saturday night.