Reliance Home Comfort

Trip to the basement in the A.M. - discovered water where there ought not to be any. Bottom of old tank had cracked open and water was gushing out. Spent about an hour trying phone numbers on tank - all dated info. Noticed Union Energy number on furnace, called it and were redirected to Reliance.

Person answering was friendly, knowledgable and most important, reassuring. She walked me through ensuring everything - including the gas - was shot off correctly. She then transferred me to sales, where we had a new (rental) heater lined up for 4pm-8pm THE SAME DAY. Arrived at closer to 5PM, but had called to let us know he was on his way.

The install took longer than it ought to have because it turns out Joe is an iPhone officianado, too, so too much time spent chatting. HOWever, it was done quickly and very well, and included explanations of everything from top-to-bottom, including what he was doing, why he needed to do it and how the new heaster functioned.

Now only are we pleased with our water heater, we are going to get both a new furnace and new A/C the same way. Purchasing is probably cheaper in the long run, but renting provides the sort of insurance & assurance we didn't have with our old, owned tank.

My parents alerted me to a problem they were having with their central air conditioning system. They had discovered that the drain was plugged and the unit was leaking all over the laundry room floor. They placed a call to Reliance as they have a service contract to cover the unit. At first they were told that nothing could be done until about midweek of the following week. This was not acceptable and a service tech by the name of Rick was sent to their address, but not until the next day. He didn't have a clue what he was doing and told them they would need buckets under the unit and continue to use it. He said he was unable to get any parts for the next two days. He also told them that someone would come and check the unit to ensure it was working properly. That never occurred.

After another phone call to Reliance, Barry Greer, a service tech, called back and came to review the situation. He was most courteous and helpful, explaining everything and making suggestions as to how we could prevent this problem from ever occurring again. He checked the units inside and out and ensured that everything was in order. He assured us that if we ever should encounter another problem, we could call and request his help as is a Reliance trained air conditioning specialist.

We were on the verge of cancelling the contract with Reliance for service on the unit, until Barry came and restored our faith in the company.

Mike Zevallos, Junior Technician came to our house and swiftly began to work. He thoroughly explained everything in a manner that was simple to understand. Additionally, we were having problems with our thermostat and he replaced it with a newer version and explained that Reliance home comfort wants the best for their customers. Thanks again Mike

Water heater was leaking. Called for repair friday morning of holiday weekend . Service man arrived on time , replaced water heater after advising me of all options. A super job .

Had to wait two days to get service which sucks. After one day someone came to verify that I wasn't an idiiot I guess and that my tank was in deed leaking and no good. It would be like a tire repair man saying yup the tires flat alright but I can't fix it until tomorrow. What a waste of time and money. Once I got the tank the guy did a quick and good job, but I noticed my new tank has a dent on the bottom of it. All and all I was NOT impressed.

Reliance installed a new air-condition at my residence recently. The sales person was Rodney Schunker who assured us that the capacity and installation would be next to perfect. The company has not disappointed me and Rodney followed up before and after the installation to ensure our satisfaction. A job well done. No hesitation in recommending this company and Rodney Schunker

New furnace but had a pump that was making some noise. Unforunatly did not get name of service man but he was excellant explained every thing I needed to know and replaced pump. No cost. Great experiance.
Neil

One of my rental properties had a leaking hot water tank. I called on sunday evening to report the problem. An appointment was made for the following morning between 7AM and noon. The representative called at 9AM and arrived 10 minutes later. He was very professional and thorough with the repair. The tank was replaced and the job was done in less then an hour.
Thanks that is why I deal with RELIANCE on all 25 of my hot water tanks.

I waited 6 hours no phone call no service
I called them to find out what the problem was
Now I week later and they have not returned a call

Reliance came 4 years ago to install a rental water heater. Last week, the gas provider was out and tagged the water heater. He said it was incorrectly installed, that all Reliance cares about is raking in customers and then does a shoddy job. Called Reliance and they said a service tech (from a private company) would be out the next day. He was there when they said he would be and said he could do the fix for $50. I said no way because it was their fault for incorrectly installing it in the first place. He said he'd have to call the office... he did and proceeded to do the repair at no charge. It seems to be fixed now, but I can only give this 2 stars because a) it was incorrectly installed, and b) they tried to make me pay to correct their own error. :-(