Christian in Milton

We noticed that our A/C was leaking and contacted Reliance for support. They sent a technician to our home who advised us that a replacement coil unit was required. Reliance shipped the part to our home and we scheduled an appointment with a technician to perform the installation. The technician advised us that he had to weld some of the metal in place to make the unit work properly as the connection did not align properly - which made our house smell really bad. The technician was at our home all day and subsequently called in another technician to assist him. To make a long story short, the end result was that the technician damaged our insulated vent tubing and the end job looked liked something MacGyver would have put together with a tone of tape. Moments after the technician left we noticed that the unit was leaking and we immediately contacted Reliance. I explained the situation to the customer service agent and he put me on hold to connect me with customer resolutions and the line was disconnected. I called back again and had to explain myself all over. The second agent stated that she could not help me and transferred me to customer resolutions – what a waste of time. I was then transferred to an IVR system and finally reached a third agent who advised me that the department was closed. I called Reliance the subsequent day and was on hold for over ½ an hour as they stated that they could not locate the service record for the work order that was performed.... They finally located the work order but ONLY because I provided the reference number on the paperwork that was left beside the unit by the technician. We now have to be inconvenienced by having another technician come to our home to assess the situation and what about the damage????