M And M Movers

Moving & Storage
Toronto ON M5A 2T2
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92%

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Reviews for M And M Movers

Average customer rating:
9 10 (198 reviews)

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amanda blaber from Toronto
amanda blaber from Toronto
2 reviews Toronto, ON
1/10

moving

I very rarely write a bad review but I felt I had to with this moving company as we had such a bad experience. Brent was very clear with his marketing for his company...they would do the job as quoted by no more than 10% above the quote. We were moving from a 5 bedroom home to a 2 bedroom condo , so obviously we had downsized alot of our furniture etc...and it should have been a simple move. On moving day Brent was not around he sent his partner and 3 other guys....I did not request 4 men. The loading end went smoothly, they worked very efficiently. At the move in end, a condo they waited in the truck down the road ( not sure why) which wasted time. Once moving started there was a problem getting the elevator to stay on service but only heard from them well into it about that. It took them hours longer than they quoted and then they demanded a $315 charge for the extra men ( again they showed up with 4 we did not request or were we consulted) plus a +10% charge. They were very insistent about getting paid the extra, saying they did not anticipate steps leading up to the condo etc.... Brent quoted the job , it was his responsibility to do it accurately and to insure that what he promised was delivered. On top of all of that they damaged 2 very precious framed prints, broke the glass in another ,even after I asked for confirmation that all pictures and mirrors would be wrapped...obviously they were not. They also damaged a wall that had just been painted in the new condo. We ended up paying them extra....what everyone dreads about a moving company on moving day, guys standing in your kitchen demanding more money! I left a voice mail for Brent with my complaint and I have not heard from him at all. Be careful with this company, what they promise is not what they deliver.

Approximate cost of services:
$1,100.00
3 of 4 people found this review helpful.
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Company Response

This Lady ripped us off and then writes a review, her husband told the movers to ignore her, we are only guilty of asking for the time the move took because she didn't have the elevators on service, we take regular cheques, so no DEMANDS were given, we walked away with a loss, and she submitted NO damage claim, because their wasn't one. We provided free insurance, so no issues if she had a real claim. Brent Routley Owner ( She also knew I was in Winnipeg on Holidays, and my business partner who is the "Best" personally did her move, she never tried to contact me at all after her move)

Gary Beer from Br Ampton
Gary Beer from Br Ampton
1 review Brampton, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My experience with M & M Moving and their personnel has been very pleasant. Brent went over all the pertinent details about my moving and offered guidance to me to make my decision on a broad base of useful data. The personnel were very cordial and a-okay to work with. Upon arrival at my new home they quickly put and or assembled my furniture as directed. I would not hesitate in recommending M & M moving to another person should the occasion arise. Gary R Beer

Approximate cost of services:
$2,000.00
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Terence Krochak from Br Ampton
Terence Krochak from Br Ampton
1 review Brampton, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We used M & M movers recently and found their service to be very reliable. The movers took extra care when moving our furniture and were very patient with how and where we wanted our furniture and boxes placed. We would not hesitate to recommend or use them again. Thanks Terence Krochak

Approximate cost of services:
$1,200.00
1 of 2 people found this review helpful.
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Company Response

Thanks Terence, again my biggest problem is getting people to do reviews, so I appreciate the time you took to share your experience with my company. Generally I only hear back from unhappy customers ( which is not that often) Brent

C.T. in Etobicoke
C.T. in Etobicoke
4 reviews ETOBICOKE, ON
10/10

Moving

M & M movers were the only company willing to keep my contents on the truck and finish my move the next day if required and at month end, their busiest time. I moved from a house to a condo which had a limit on when I could get the elevator. As it turned out we were able to keep the elevator until 9pm and finish the job.
They were on time very efficient and hard working! They shrink wrapped anything that could have gotten damaged. My big screen TV made it with no damage as did my oil paintings. I have had movers that threw the boxes to each other . These guys were careful with EVERY box, not just the ones marked fragile.They went above and beyond. Very nice guys. Things went wrong with my move that were beyond their control. I got keys late, no key for the storage locker so they had to take it all to my suite. They kept me calm when i started to panic. I was told I was crazy to go with a company at the time not many people had heard of but like I said they were the only ones willing to leave my stuff on the truck so I took a chance and as it turned out they were terrific! I would definitely recommend M & M movers! Thank you!

Approximate cost of services:
$1,400.00
1 of 2 people found this review helpful.
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Company Response

Thanks Carolyn, my company is actually very well known, however I do provide references for people who have not heard of my company. Thanks again for the typical review. Brent

GARFIELD BRUSH in Kingsville
GARFIELD BRUSH in Kingsville
1 review KINGSVILLE, ON
10/10

MOVE FROM PICKERING, ON TO KINGSVILLE, ON

BRENT GAVE US A TIMELY AND ACTURATE ESTIMATE. MOVERS ARRIVED ON TIME AND WERE VERY EFFICIENT AND PROFFESSIONAL. THE GUYS THAT DID THE ACTUAL MOVING WERE HARD WORKERS AND DID AN EXCELLENT JOB. WE WOULD RECOMMED M AND M MOVERS TO OUR BEST FRIENDS.

Approximate cost of services:
$3,700.00
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Company Response

Thanks Garfield, I realize you had a large move and the move cost about $3,500 because we moved you out of town, I am happy you were happy with the guy's, everything doesn't always go 100% on a move, but when you get a fair price and excellent mover's it all works out. Thanks again Brent

Johnson Fernandes in Mississauga
Johnson Fernandes in Mississauga
1 review Mississauga, ON
10/10

Moving to 386 Silverthorne Crescent, Mississauga

I had just heard a horror story of a friend of mine who hired movers who gave him a torrid time and charged him an exorbitant sum.

On the other hand I had received quotes from some reputed movers who told me that my move would take 10 hours to complete and would cost over $ 1000.00

Then came Brent Routley and his team of movers completed the job in 5hrs and at a reasonable sum of money, with no complaints and very very professional

Moving does not get better than this and M & M moving are the people to do this. I even accidently overpaid the invoice price by $ 250.00 which was returned to me promptly.

I was very impressed with the way Brent solicited the business from me and was very honest and sincere. I was even more impressed with Abbas and his team for carrying out the job well ahead of schedule.

Brents reputation follows him and I advise folk to choose M & M movers for their moves. They are simply the best.

Approximate cost of services:
$750.00
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Company Response

Thanks Johnson, again I have 3 top crews and don't overbook, that's why the consistency. Most people don't take the time to do a review when happy, I have 100's of customers with similar experiences. Thanks again Brent

Doug Stubbs in York
Doug Stubbs in York
1 review York, ON
9/10

home moving

Arrived on time, very organized and quick, all was done in just a few hours. Movers were friendly helpful and careful. I had no problems. Brent was great to deal with for the estimate, punctual and pleasant. And the moving guys were great to deal with.

Approximate cost of services:
$850.00
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Company Response

Thanks Doug, I realilze a Royal Lepage agent strongly suggested my company, so please thank them on my behalf. I do alot of work for various agents who I don't know. I don't know what else we could have done to get a 10, I will address this at my next executive board meeting with the guys! (just kidding for people who don't know me) Thanks again Brent!

Jennifer and Mike Toronto
Jennifer and Mike Toronto
1 review TORONTO, ON
10/10

Moving services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired Brent to do our move. It was a hot day, 4 men and 2 trucks showed up on time, Bob's crew was excellent! They were hard working and didn't damage anything, they were also fast and efficient. I have already hired them for another move. Keep up the good work M & M Jennifer and Mike in Toronto (Thanks for the free boxes, they were excellent!, sorry I didn't return them)

Approximate cost of services:
$1,500.00
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Company Response

Thanks Jennifer and Mike for taking the time to post a review with Home-Stars. Over 95% of people I move don't take the time to do a review (unless they are unhappy) Thanks again Brent

Diana in Mississauga
Diana in Mississauga
2 reviews OAKVILLE, ON
10/10

Moving Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

After looking at references from M & M moving, I decided to hire them. Brent the owner personally dropped off free boxes. On Monday April 16th/2012 the Movers arrived, Abbas and his crew were very good, they were very careful and attentive to any issues, I would strongly refer them to anybody. Thanks again M & M Dijana in Oakville

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
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Company Response

Thanks for the typical feedback Dijana! Brent

Curt in Oakville
Curt in Oakville
1 review Mississauga, ON
10/10

Moving

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired M & M for our move from Oakville to Storage and then to Toronto on Wednesday April 18th,2012. Brent the owner came out and gave us a guaranteed quote. When we booked in Brent asked for a $600.00 deposit which at first we were surprised. However when we had to move out, we had a delay with our new house and had to change our move out date on very short notice. Brent accomodated us with no penalty or raising the rates for the short notice. Brent also saved us money on the storage unit, a special deal was offered by the storage company , so we paid less than what Brent quoted. Abbas and his crew were Great!, I was very happy with the move, they did arrive a little late when moving out of storage, but over-all it went Great! Thanks M & M Curt in Oakville

Approximate cost of services:
$2,500.00
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Company Response

Thanks Curt, again I don't access any penalty for changing moving dates, and if we can't move you on the new date requested I will refund the deposit. Sometimes if you have to move your date to a prime date the rate may go up a little, with the option of you cancelling and the deposit is refunded. Brent

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.