M And M Movers

Moving & Storage
Toronto ON
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91%

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Reviews for M And M Movers

Average customer rating:
9 10 (194 reviews)

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VanZante from Niagara-on-the-lake
VanZante from Niagara-on-the-lake
1 review Niagara-on-the-Lake, ON
0/10

movers

If you use this moving company please make sure you have lots of insurance. We had many items damaged and Brent's only comment was *we should have had insurance* We are still waiting for our $75.00 deposit on the garment boxes which has never been returned, according to our contract he is supposed to return the money and hasn't. We had so many scratches and everyday we find more and more dents and marks on legs of furniture. Very very poor moving company. Would never recommend this company to anyone.

Approximate cost of services:
$2,000.00
3 of 5 people found this review helpful.
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Company Response

This is a fraud, I have an A plus rating and 97% customer satisfaction rate with the Better Business Bureau and no complaints for a reason, why not submit a complaint to them (They will investigate false reviews unlike Home-Stars )After 2 days, 3 phone calls and an e-mail to Home-Stars a sales rep contacted me and said they can't control what people write. Home-Stars has stated even if you have evidence this is a false review if a customer paid for the service they can almost write anything. This customer would not pay the H.S.T., I told him he had to, so I told him I would not refund the $75.00 for borrowning our wardrobes and he still owes us money, he threatened me which happens. No claim was ever submitted ( Note he does not state any dollar amount or evidence of a legitmate claim) he started mentioning damages after I told him he owes me money, I told him get an estimate on the damages, nothing was reported on moving day, he never did. I find his complaint to be a fraud, his contract clearly states he was fully insured, he has this in writing with my signature!. To make a statement That I told him "He should have had insurance" is totally false. Brent Routley Owner

Al MacNevin from Scarborough
Al MacNevin from Scarborough
1 review Scarborough, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have to say , it was a terrific experience working with your company. The movers themselves were fantastic guys, very hard working. They were also incredibly careful with things, and clearly took their jobs seriously. It was a complex move, with 3 destinations, and they did an exceptional job. I can't say enough good things about how hard they worked and how professional they were. The price was very fair as well and your response to sending the wrong truck was terrific, fixed within an hour. I'll certainly be recommending your company to friends and family. Thanks Al from Scarborough

Approximate cost of services:
$1,000.00
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Company Response

Thanks AL! People rarely take the time to do a review when happy. Our customer satisfaction rate is 95% and your experience is a typical one. Brent Routley Owner

Cara in Toronto
Cara in Toronto
2 reviews Toronto, ON
9/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Brent Routley the Owner contacted me from the M.L.S. lists and as a result of this contact I hired his company. The move went very well, the guy's were really hard workers, polite and efficient. I tipped them because they were really great and I would use them again in a heartbeat. I had an old piece of furniture that had some very minor damage on it, the movers were not aware they may have caused this. Overall a really easy and positive experience. I will use them again. Thanks, Cara

Approximate cost of services:
$300.00
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Company Response

Thanks Cara, people rarely take the time to post a review when happy, I could have 100's of similar reviews if people would do reviews when happy, so thanks for taking the time to post this review. Brent

8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My mother in law had a bad experience in the past with a mover, she just recently used M and M Movers and everything went well, as a result we hired Brent and M and M, we had a narrow window to do the move because of elevator restrictions, if the move wasn't done on time we would have been charged hundreds of dollars for reserving the elevator and not being punctual, this was obviously a major concern. The move was done on time and the movers actually arrived at the new condo ahead of schedule. Thanks alot M & M Tatjana and Christopher Barlow

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Tim and Norah from Oakville
Tim and Norah from Oakville
1 review Oakville, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

This Review is in reference to the qualtiy of M and M Moving. We are moving again and without hesitation we called Brent from M and M. Not only was his price substantially more reasonable when compared to A.M.J. Campbell, and a few other leading moving companies, his quotation of the estimated time to complete the move came within 1 hour of the final moving quotation. Example 4 men for 14 hours. The crew was professional and worked all day until 10:45 p.m. to complete the move. Even though the movers were tired at the end of the day, they still moved 4 granite counter top units from my garage Costco had just delivered when I asked them to do so. They packed the truck with my belongings tightly resulting in nothing being damaged. This alone saved me the unnecessary extra charges for crating: Pictures, Glass tables, e.t.c. the other companies insisted on charging in order to move these goods. This expense was quoted at $1,200.00 which turned out not being required, due to M and M loading the truck properly taking in account these breakable items. So we are moving again in 2 weeks and without hesitation we called Brent from M and M Movers. Sincerely Tim & Norah in Oakville

Approximate cost of services:
$1,800.00
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Patrick Leclair from Brampton
Patrick Leclair from Brampton
2 reviews Brampton, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I just recently moved to Brampton. Brent the Owner came out and gave me a guaranteed quote, I was happy with all aspects of the move, I found the guys to be great, the overall price was reasonable and no damages. I will use M and M Moving Systems again. Thanks M and M! Patrick in Brampton

Approximate cost of services:
$1,000.00
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Company Response

Thanks Patrick, my company was ranked the top mover in customer satisfaction rate by Royal Lepage Canada (compared to over 20 movers) once in a while I do get a minor complaint like other good movers, so I appreciate the review to put everything into context. Brent Routley Owner

amanda blaber from Toronto
amanda blaber from Toronto
2 reviews Toronto, ON
1/10

moving

I very rarely write a bad review but I felt I had to with this moving company as we had such a bad experience. Brent was very clear with his marketing for his company...they would do the job as quoted by no more than 10% above the quote. We were moving from a 5 bedroom home to a 2 bedroom condo , so obviously we had downsized alot of our furniture etc...and it should have been a simple move. On moving day Brent was not around he sent his partner and 3 other guys....I did not request 4 men. The loading end went smoothly, they worked very efficiently. At the move in end, a condo they waited in the truck down the road ( not sure why) which wasted time. Once moving started there was a problem getting the elevator to stay on service but only heard from them well into it about that. It took them hours longer than they quoted and then they demanded a $315 charge for the extra men ( again they showed up with 4 we did not request or were we consulted) plus a +10% charge. They were very insistent about getting paid the extra, saying they did not anticipate steps leading up to the condo etc.... Brent quoted the job , it was his responsibility to do it accurately and to insure that what he promised was delivered. On top of all of that they damaged 2 very precious framed prints, broke the glass in another ,even after I asked for confirmation that all pictures and mirrors would be wrapped...obviously they were not. They also damaged a wall that had just been painted in the new condo. We ended up paying them extra....what everyone dreads about a moving company on moving day, guys standing in your kitchen demanding more money! I left a voice mail for Brent with my complaint and I have not heard from him at all. Be careful with this company, what they promise is not what they deliver.

Approximate cost of services:
$1,100.00
3 of 4 people found this review helpful.
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Company Response

This Lady ripped us off and then writes a review, her husband told the movers to ignore her, we are only guilty of asking for the time the move took because she didn't have the elevators on service, we take regular cheques, so no DEMANDS were given, we walked away with a loss, and she submitted NO damage claim, because their wasn't one. We provided free insurance, so no issues if she had a real claim. Brent Routley Owner ( She also knew I was in Winnipeg on Holidays, and my business partner who is the "Best" personally did her move, she never tried to contact me at all after her move)

Gary Beer from Br Ampton
Gary Beer from Br Ampton
1 review Brampton, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My experience with M & M Moving and their personnel has been very pleasant. Brent went over all the pertinent details about my moving and offered guidance to me to make my decision on a broad base of useful data. The personnel were very cordial and a-okay to work with. Upon arrival at my new home they quickly put and or assembled my furniture as directed. I would not hesitate in recommending M & M moving to another person should the occasion arise. Gary R Beer

Approximate cost of services:
$2,000.00
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Terence Krochak from Br Ampton
Terence Krochak from Br Ampton
1 review Brampton, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We used M & M movers recently and found their service to be very reliable. The movers took extra care when moving our furniture and were very patient with how and where we wanted our furniture and boxes placed. We would not hesitate to recommend or use them again. Thanks Terence Krochak

Approximate cost of services:
$1,200.00
1 of 2 people found this review helpful.
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Company Response

Thanks Terence, again my biggest problem is getting people to do reviews, so I appreciate the time you took to share your experience with my company. Generally I only hear back from unhappy customers ( which is not that often) Brent

C.T. in Etobicoke
C.T. in Etobicoke
4 reviews ETOBICOKE, ON
10/10

Moving

M & M movers were the only company willing to keep my contents on the truck and finish my move the next day if required and at month end, their busiest time. I moved from a house to a condo which had a limit on when I could get the elevator. As it turned out we were able to keep the elevator until 9pm and finish the job.
They were on time very efficient and hard working! They shrink wrapped anything that could have gotten damaged. My big screen TV made it with no damage as did my oil paintings. I have had movers that threw the boxes to each other . These guys were careful with EVERY box, not just the ones marked fragile.They went above and beyond. Very nice guys. Things went wrong with my move that were beyond their control. I got keys late, no key for the storage locker so they had to take it all to my suite. They kept me calm when i started to panic. I was told I was crazy to go with a company at the time not many people had heard of but like I said they were the only ones willing to leave my stuff on the truck so I took a chance and as it turned out they were terrific! I would definitely recommend M & M movers! Thank you!

Approximate cost of services:
$1,400.00
1 of 2 people found this review helpful.
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Company Response

Thanks Carolyn, my company is actually very well known, however I do provide references for people who have not heard of my company. Thanks again for the typical review. Brent

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.