I very rarely write a bad review but I felt I had to with this moving company as we had such a bad experience. Brent was very clear with his marketing for his company...they would do the job as quoted by no more than 10% above the quote. We were moving from a 5 bedroom home to a 2 bedroom condo , so obviously we had downsized alot of our furniture etc...and it should have been a simple move. On moving day Brent was not around he sent his partner and 3 other guys....I did not request 4 men. The loading end went smoothly, they worked very efficiently. At the move in end, a condo they waited in the truck down the road ( not sure why) which wasted time. Once moving started there was a problem getting the elevator to stay on service but only heard from them well into it about that. It took them hours longer than they quoted and then they demanded a $315 charge for the extra men ( again they showed up with 4 we did not request or were we consulted) plus a +10% charge. They were very insistent about getting paid the extra, saying they did not anticipate steps leading up to the condo etc.... Brent quoted the job , it was his responsibility to do it accurately and to insure that what he promised was delivered. On top of all of that they damaged 2 very precious framed prints, broke the glass in another ,even after I asked for confirmation that all pictures and mirrors would be wrapped...obviously they were not. They also damaged a wall that had just been painted in the new condo. We ended up paying them extra....what everyone dreads about a moving company on moving day, guys standing in your kitchen demanding more money! I left a voice mail for Brent with my complaint and I have not heard from him at all. Be careful with this company, what they promise is not what they deliver.
