M And M Movers

Moving & Storage
Toronto ON M5A 2T2
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92%

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Reviews for M And M Movers

Average customer rating:
9 10 (198 reviews)

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Peter Sawchuk from Mississauga
Peter Sawchuk from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Brent from M & M Moving came out to our house and gave us a guaranteed quote. Everything went very well on the move. The men were excellent, careful and we could not be happier! Thanks again M and M. Jill and Peter Sawchuk from Toronto

Approximate cost of services:
$1,800.00
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Company Response

Thanks for the REAL review Jill and Peter, all reviews except the rare false review can be verified with Home-Stars and other sources. Go to the BBB and read other real reviews and confirm my A+ rating as well. I appreciate you sending me an e-mail review, which I forwarded to Home-Stars to publish with your permission. ( Thats what assisted review means, it actually is more credible than a regular review when done properly, you have to pay Home-Stars minimum $2,000 a year for this service, I no longer pay Home-Stars, all reviews since December 2013 are submitted directly by the customer to Home-Stars, hence saving this cost) Thanks again Brent

John from Etobicoke
John from Etobicoke
1 review Etobicoke, ON
10/10

Moving

We hired M & M to move us from our house in Etobicoke to our new place in Wasaga Beach. The team led by Mo and Sayeed were great. 5 men, 2 trucks. The move went smoothly and took less time than estimated. They are not the least expensive company, nor the most expensive. Well worth the cost. We highly recommend them.

Approximate cost of services:
$2,800.00
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Company Response

Thanks Pinky and John ( Yes she prefers to be called "Pinky") Over 95% of people who are happy don't take the time to do a review, so thanks again. In general the really cheap movers take longer, are not reliable, and don't have proper insurance, so you don't actually save with them. I am glad we did your move ahead of schedule and saved you money. Thanks again Brent

Jim Gifford from Toronto from North York
Jim Gifford from Toronto from North York
7 reviews North York, ON
9/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired M&M Movers over another company due to their more competitive rate. Brent came to my house twice for the estimate to make sure that the count would not be off. The movers arrived right on time on moving day. They were from M&M/Top Movers, which is the same company as M&M, Brent tells me. They started loading right away. They were one guy short--he showed up later--but that didn't matter as much as we had to wait over an hour for the keys.The move went smoothly, though it was long. At one point one of the movers asked me to go get him a tea--anything to help the move go faster! We fed them pizza and Cokes as it was getting dark. At the end of the day, nothing was broken and there was no damage to either house. The guys were courteous. I had agreed to a cheque at the end of the day but the foreman wanted a combination of cash and cheque so I obliged (it didn't mater to me) I'd recommend M&M/Top Movers to other people. Jim from Toronto

Approximate cost of services:
$1,600.00
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Company Response

Thanks Jim for the e-mail on your review of my company, I forwarded it to home-stars for approval, I realize you do REVIEWS for a living , so I am delighted at your review. You can read more reviews with the BBB on my company and confirm my A+ rating. Thanks Brent

Joey
Joey
2 reviews Brampton, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Brent, Moe, Smiley, Shawn and Hamid were fun, courteous,,respectful and determined to complete the move. I have a long leather recliner sofa and I wanted it in the basement. They managed to take it apart and re-attach the sofa so it could go into my basement. They wrapped every piece of furniture and covered the floors and stair rails, I was thoroughly impressed by their professionalism and their experience in previous moves really showed. Another thing is that they did not damage anything, walls, floors, etc. I would like to pass the word around for my new area, that those 4 guys were terrific! Also the invoice was pretty accurate as well, I emptied my garage a week before but your estimate was pretty close. Thanks again Joey from Brampton

Approximate cost of services:
$1.00
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Company Response

Thanks for the e-mail review Joey, as always I forwarded it to Home-Stars to post. As of November 2013, I just have my customers contact Home-Stars directly for reviews, I don't pay them any more for ASSISTED reviews, ( Minimum $2,000 cost per year) again Assisted reviews when done properly are more credible than regular reviews. Thanks again Brent

Brenda and Dan Wigle from Mississauga
Brenda and Dan Wigle from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired M&M Moving for my house move. I have nothing but good things to say about the efficiency & work ethic of these three men. If they were not sure they asked questions. They had difficulty with my special request (a very heavy piece of furniture) going up the stairs. But they persevered. At the Condo I especially noted the sequence of lining up partial items in the hallway for elevator access. It appeared very organized. Actual location of furniture in the various rooms went very smoothly. My wife said that they were very careful not to mark the walls especially in a narrow hallway; and they asked questions to make sure that the items were placed exactly in the proper location even if my wife changed her mind. All- in-all they did everything to please, and we were extremely satisfied with the results. Brenda and Dan Wigle from Mississauga

Approximate cost of services:
$1,075.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the e-mail review, I forwarded it to Home-Stars for you to approve and I see you gave me a "10" that is great news. Thanks again for the review. Brent

Jean dunning from Mississauga
Jean dunning from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently hired M & M Moving for my downsize move from a house to a condo. I had never before used a professional moving company however I was most impressed from the initial home estimate from Brent to the final move. M&M arrived on time as scheduled on moving day, were very courteous and respectful to me as well as my furniture. Upon arrival at our new home, the movers placed all furniture and boxes carefully and in each area as requested. I was most impressed with the whole operation and how smoothly M&M Moving made what could have been a very smooth and pleasant operation. Jean Dunning Brampton Ontario

Approximate cost of services:
$500.00
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Company Response

Thanks Jean, I say this often, most people don't take the time to do a review when happy and unhappy customers are the first to do reviews, quite often without talking to the company before the review., hence not giving the company the opportunity to resolve the issue. So thanks again Brent

michael Joyce from Thornhill
michael Joyce from Thornhill
1 review Thornhill, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired Brent and M & M Moving to do a full pack and move over 2 days. They arrived on the first day to do the packing and finished the packing the second day because they ran out of materials. They also moved me on the second day as well. "Ace" the head mover did a good job leading the guys. We had a delay getting the key's to the new place, so the guy's were idle for a couple of hours. In the end everything was fine. Thanks again for your help M & M Moving. Michael from Thornhill

Approximate cost of services:
$2,500.00
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Company Response

Thanks Michael, I know moving on the day of closing can be hectic , I know you were worried about the move e.t.c., everything did work out as I said it would. Unlike other companys I don't ask you to rate me a 10 to increase my rating, I just appreciate real reviews. Thanks Brent

Patricia Bailey from Mississauga
Patricia Bailey from Mississauga
1 review Mississauga, ON
9/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Movers arrived on time at 9:00 a.m. and started work immediately. It was a long hot day. When we arrived at the new house the previous owners were still there and the movers had to work around this. The move finished around 10:00 p.m. We had alot of furniture and boxes to move. The movers did a good job and I was happy with their work. Thanks Pat from Scarborough

Approximate cost of services:
$1,350.00
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Company Response

Thanks Pat, I know we moved you on the day of closing so it was a "Hectic" long 13 hour day, but good movers are trained for that. Thanks Brent

Carol from Mississauga
Carol from Mississauga
1 review Mississauga, ON
1/10

Moving

I too would not recommend this company to anyone. After our belongings were appraised incorrectly we were stuck with paying for a UHaul the evening of our moving day, to which no compensation was offered. Brent has ignored every call and voicemail we have left, thus we never received remuneration nor even an apology. His team was highly unprofessional and took an unexplained detour which left us waiting for hours at the new place. Our property was also damaged by way of scratched wood and furniture.

Our move lasted nearly 12 hours and cost us over $400 more for the additional UHaul. EXTREMELY disappointed in both quality of the labour and the service.

Approximate cost of services:
$2,000.00
3 of 4 people found this review helpful.
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Company Response

I personally contacted Carol's husband on moving day and the problem was resolved, this is a case of a husband and wife not communicating, I found out she actually new I contacted her husband BEFORE she did this review, she did not follow up with me in any way shape or form. Bob (Carol's husband ) was happy with the movers and had no issues, however he had extra furniture ( which was NOT part of the quote) which required another small truck. The Guaranteed price for the move was honoured. Carol has not apologized for her mistake about no communication e.t.c. No problems of any kind were reported to my office until 5:00 p.m. on moving day and nothing about damages was ever reported and I provide free replacement value insurance. No claim was ever discussed or submitted and the movers are not aware of ANY damages. My guaranteed estimate was for about 11-12 hrs which is about the time the move took including the extra furniture, so any "detour" the movers took did not affect the moving time (movers are allowed a dinner break) The problem was actually a very minor one. We did not charge extra for the move and the customer paid us by regular cheque so payment was fair. I did contact Carols husband to resolve this.( e-mails confirm he received my phone call) The problem was a small overflow and no issues about the movers e.t.c. were reported. I actually honoured the moving contract. I quoted a 26ft truck and sent a larger 28ft truck to be careful. (no added charge) I sometimes quote 2 trucks if needed and cost is a lot higher especially on an out of town move like this move, so I was very careful with the estimate.The customer had alot more than what I quoted on so we had to deal with this. On Moving day I did leave a detailed message for Bob (Carol's husband, I mainly dealt with him) and asked him to call me if any further discussion was required, at this point the minor problem had been solved. I have no idea why Carol would lie about no contact from me e.t.c, this is bizarre behavior. I have e-mails from her stating she is aware I contacted her husband but she has not apologized for her mistake about communication. No issues as usual were reported to me about any quality issues with the movers. No report of any kind about damages until I read this review and I provide free insurance. I have e-mails from Carol stating she is aware I called Bob and asked him to call me back if necessary. We take regular cheques for final payment and this customer did not pay a fair price for their move. In summary, I don't mind taking a loss on a move I have a customer satisfaction rate of 95% and I take care of the occasional minor problem. This customer got moved safe and sound and saved money. Brent Routley Owner

Chris Moran from Toronto
Chris Moran from Toronto
1 review Old Toronto, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

After doing some research I hired M & M Moving. I am all settled in now and unpacked. The Move went well and Sean was very helpful and polite and checked with me often to see if all was going well. And it did. All three Sean,John & the driver did a good job. Thanks M & M Moving. Chris in Toronto

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Company Response

Thanks Chris! Again people rarely take the time to do a review when happy, I have hundreds of happy customers who had a similar experience. Brent

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.