M And M Movers

Moving & Storage
Toronto ON
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91%

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Reviews for M And M Movers

Average customer rating:
9 10 (194 reviews)

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Brenda and Dan Wigle from Mississauga
Brenda and Dan Wigle from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired M&M Moving for my house move. I have nothing but good things to say about the efficiency & work ethic of these three men. If they were not sure they asked questions. They had difficulty with my special request (a very heavy piece of furniture) going up the stairs. But they persevered. At the Condo I especially noted the sequence of lining up partial items in the hallway for elevator access. It appeared very organized. Actual location of furniture in the various rooms went very smoothly. My wife said that they were very careful not to mark the walls especially in a narrow hallway; and they asked questions to make sure that the items were placed exactly in the proper location even if my wife changed her mind. All- in-all they did everything to please, and we were extremely satisfied with the results. Brenda and Dan Wigle from Mississauga

Approximate cost of services:
$1,075.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the e-mail review, I forwarded it to Home-Stars for you to approve and I see you gave me a "10" that is great news. Thanks again for the review. Brent

Jean dunning from Mississauga
Jean dunning from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I recently hired M & M Moving for my downsize move from a house to a condo. I had never before used a professional moving company however I was most impressed from the initial home estimate from Brent to the final move. M&M arrived on time as scheduled on moving day, were very courteous and respectful to me as well as my furniture. Upon arrival at our new home, the movers placed all furniture and boxes carefully and in each area as requested. I was most impressed with the whole operation and how smoothly M&M Moving made what could have been a very smooth and pleasant operation. Jean Dunning Brampton Ontario

Approximate cost of services:
$500.00
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Company Response

Thanks Jean, I say this often, most people don't take the time to do a review when happy and unhappy customers are the first to do reviews, quite often without talking to the company before the review., hence not giving the company the opportunity to resolve the issue. So thanks again Brent

michael Joyce from Thornhill
michael Joyce from Thornhill
1 review Thornhill, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired Brent and M & M Moving to do a full pack and move over 2 days. They arrived on the first day to do the packing and finished the packing the second day because they ran out of materials. They also moved me on the second day as well. "Ace" the head mover did a good job leading the guys. We had a delay getting the key's to the new place, so the guy's were idle for a couple of hours. In the end everything was fine. Thanks again for your help M & M Moving. Michael from Thornhill

Approximate cost of services:
$2,500.00
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Company Response

Thanks Michael, I know moving on the day of closing can be hectic , I know you were worried about the move e.t.c., everything did work out as I said it would. Unlike other companys I don't ask you to rate me a 10 to increase my rating, I just appreciate real reviews. Thanks Brent

Patricia Bailey from Mississauga
Patricia Bailey from Mississauga
1 review Mississauga, ON
9/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Movers arrived on time at 9:00 a.m. and started work immediately. It was a long hot day. When we arrived at the new house the previous owners were still there and the movers had to work around this. The move finished around 10:00 p.m. We had alot of furniture and boxes to move. The movers did a good job and I was happy with their work. Thanks Pat from Scarborough

Approximate cost of services:
$1,350.00
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Company Response

Thanks Pat, I know we moved you on the day of closing so it was a "Hectic" long 13 hour day, but good movers are trained for that. Thanks Brent

Carol from Mississauga
Carol from Mississauga
1 review Mississauga, ON
1/10

Moving

I too would not recommend this company to anyone. After our belongings were appraised incorrectly we were stuck with paying for a UHaul the evening of our moving day, to which no compensation was offered. Brent has ignored every call and voicemail we have left, thus we never received remuneration nor even an apology. His team was highly unprofessional and took an unexplained detour which left us waiting for hours at the new place. Our property was also damaged by way of scratched wood and furniture.

Our move lasted nearly 12 hours and cost us over $400 more for the additional UHaul. EXTREMELY disappointed in both quality of the labour and the service.

Approximate cost of services:
$2,000.00
3 of 4 people found this review helpful.
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Company Response

I personally contacted Carol's husband on moving day and the problem was resolved, this is a case of a husband and wife not communicating, I found out she actually new I contacted her husband BEFORE she did this review, she did not follow up with me in any way shape or form. Bob (Carol's husband ) was happy with the movers and had no issues, however he had extra furniture ( which was NOT part of the quote) which required another small truck. The Guaranteed price for the move was honoured. Carol has not apologized for her mistake about no communication e.t.c. No problems of any kind were reported to my office until 5:00 p.m. on moving day and nothing about damages was ever reported and I provide free replacement value insurance. No claim was ever discussed or submitted and the movers are not aware of ANY damages. My guaranteed estimate was for about 11-12 hrs which is about the time the move took including the extra furniture, so any "detour" the movers took did not affect the moving time (movers are allowed a dinner break) The problem was actually a very minor one. We did not charge extra for the move and the customer paid us by regular cheque so payment was fair. I did contact Carols husband to resolve this.( e-mails confirm he received my phone call) The problem was a small overflow and no issues about the movers e.t.c. were reported. I actually honoured the moving contract. I quoted a 26ft truck and sent a larger 28ft truck to be careful. (no added charge) I sometimes quote 2 trucks if needed and cost is a lot higher especially on an out of town move like this move, so I was very careful with the estimate.The customer had alot more than what I quoted on so we had to deal with this. On Moving day I did leave a detailed message for Bob (Carol's husband, I mainly dealt with him) and asked him to call me if any further discussion was required, at this point the minor problem had been solved. I have no idea why Carol would lie about no contact from me e.t.c, this is bizarre behavior. I have e-mails from her stating she is aware I contacted her husband but she has not apologized for her mistake about communication. No issues as usual were reported to me about any quality issues with the movers. No report of any kind about damages until I read this review and I provide free insurance. I have e-mails from Carol stating she is aware I called Bob and asked him to call me back if necessary. We take regular cheques for final payment and this customer did not pay a fair price for their move. In summary, I don't mind taking a loss on a move I have a customer satisfaction rate of 95% and I take care of the occasional minor problem. This customer got moved safe and sound and saved money. Brent Routley Owner

Chris Moran from Toronto
Chris Moran from Toronto
1 review Old Toronto, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

After doing some research I hired M & M Moving. I am all settled in now and unpacked. The Move went well and Sean was very helpful and polite and checked with me often to see if all was going well. And it did. All three Sean,John & the driver did a good job. Thanks M & M Moving. Chris in Toronto

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Company Response

Thanks Chris! Again people rarely take the time to do a review when happy, I have hundreds of happy customers who had a similar experience. Brent

Bart Stone from Mississauga
Bart Stone from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hey Brent, Just wanted to let you know that the move went very well yesterday! The crew that came, lead by Alex, was on time, courteous and professional. The move went very smoothly. Thanks! Bart from Toronto

Approximate cost of services:
$1,700.00
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Company Response

Thanks Bart, 90% of people we move do not do a review when happy so reviews can be out of context in terms of volume, so thanks again and have a great trip! Brent

Rosemary Birk from Mississauga
Rosemary Birk from Mississauga
1 review Mississauga, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

When Brent of M&M Movers called me in the fall about potential moving services I was initially reluctant to consider engaging the services of a company unknown to me. My previous experience with a well-known mover proved to be less than satisfactory so when I received this call, I was open to listening. Brent arrived at my home to inventory its contents and propose costs. He came equipped with a presentation package that included references to other clients. I was immediately impressed by his professionalism, sincerity and after some discussions, his personal ethics. He made it abundantly clear that there was no reason for me to fear hiring a relatively small company. I hired M&M on the spot. On moving day, M&M arrived on the dot-not a minute late. All 3 men were professional, wasted no time and got right to business. They were extremely hard-working and did not flinch at obstacles. I have an extremely heavy, solid wood high-boy that needed to be carried down a flight of stairs to the truck. I thought they would never make it and was prepared to call 911 in the unfortunate event they lost grip and came tumbling down the stairs with the high-boy. These 3 movers somehow managed to muster extreme strength (one of them was perspiring and grunting all the way down the stairs) and made it down the stairs and to the truck without a scratch to my furniture or personal injury to themselves. I was extremely worried but overjoyed when they made it down the stairs safely. To hell with the high-boy I was more worried about these diligent guys making it out without injury. The truck was loaded in no time at all-very quickly and efficiently. In fact, the movers & I arrived at our destination 1-1.5 hours AHEAD of schedule. The relocation of the contents of my home also exceeded my expectations. When we arrived at our destination address, the truck was unloaded so quickly that I was astonished. Zero damage, they were helpful in every way, and thoughtful. I was blown away by this level of service and highly recommend M&M Movers to anyone. Bar none, the best moving company I have ever hired on so many levels. Sincerely Rosemary from Mississauga

Approximate cost of services:
$500.00
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Company Response

Thanks Rosemary , this is a typical result, not all moves go 100% , but when you work with good people it all works out. Thanks again for your kind comments. Brent

Monica Bhasin from Old Toronto
Monica Bhasin from Old Toronto
1 review Old Toronto, ON
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dear Mr Routley, I want to thank you for providing your services on such short notice. I had a wonderful moving experience with Ali and Hamid. Compliments to you on your professional staff. I am glad my real estate agent who highly recommended your company gave me your number. I look forward to using your services again in the future. Monica from Toronto

Approximate cost of services:
$500.00
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Amy Peebles from Old Toronto
Amy Peebles from Old Toronto
2 reviews Old Toronto, ON
8/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

M & M Moving provided excellent service. From arriving on time to diligent workers, I had a great experience moving with this company. I moved in to a 4th floor walk up with no elevator and the movers never once complained , were super courteous and generally just made the experience much more enjoyable. I will use M & M Moving many times over and will recommend them to all my friends. Amy In Toronto

Approximate cost of services:
$650.00
1 of 1 people found this review helpful.
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Company Response

Thanks Amy, people rarely take the time to do a review when happy, my rating would be over 9 if all happy customers would do a review. So thanks for the review. Brent

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.