ADR Home Services

This company is worst company in Edmonton , bad service.taking old damaged parts from one customer and put to another customer, not recommended for service. Owner and tech has no knowledge.

April 9 Tech showed up and called someone, gave them my dishwasher model number. Puts the caller on hold and tells me it is a sensor failure. Never tested or checked anything. I asked how he could be sure he said he knows, trust him. Parts could be ordered, $450 plus tax. If they are wrong with diagnostics then repair is no charge. I say lets do it then. He orders parts and ends the call. Takes $157.50 deposit. I ask whats next. He says dispatch will call me April 15th to schedule repair. No call comes. Finally April 29 I am trying to contact them but phone number on invoice is not right, not the same as I called for original booking, not even Alberta area code. Email on invoice is not correct so that bounces back. Figure out they have misspelled their name in the email and get an email through to them. At this point I tell them I am not confident this is a legit place I can trust to do my repair. Rather than get the repair going they offer a partial refund. 2 days later I have not received anything so I reach out again and assure them I expect a full refund now and will report my concerns to BBB. I get my partial refund via etransfer in a few minutes now and an email with a legit phone number to call if I have a concern. So the whole time they never initiate any contact nor make any attempt to compete the repair or assure me they intend to complete the repair. They appear to have zero interest in that. First opportunity they cancel the repair and keep 2/3 of my deposit - to cover costs associated with cancelling the repair. Don't trust them. Read other reviews and check out BBB reviews before choosing who you give money to. My experience was awful

Tech came out and for a dryer not working - went ahead and did a fix without telling me what was diagnosed- apparently an electrical connection. Dryer stopped working about 30 minutes after he left so I called again to have them fix it , this time he said its now the dryer vent or the motor, but his job from last time was still in tact which I have no way of verifying or believing as why did he not state these issues last time? Dryer again is not working. He also was unable to arrive in the scheduled windows for 3 different occasions. Extremely disappointed in this company.

A company you can trust for your appliance repairs!
My family absolutely recommends ADR Home Services. Liz and the technicians go above and beyond to help us whenever we have any issues with our appliances. Vadim, one of the technicians provided excellent customer service when repairing our appliances.

Thermador oven wasn't heating up properly nor maintaining heat. Vadim did a complete diagnostics, checking the control board/relay board. The oven is working again and I was so happy to make a perfectly roasted chicken again. Vadim is excellent to work with and explains everything so well. We are very grateful and happy! In the past Vadim has also installed a new washing machine and a new broiler element. Very happy with that as well. Helen Sadowski

Honest, efficient and respectful. Wont rip you off parts came early parts were sold to me at a fair price and washing machine was fixed in a timely manner I would highly recommend this company great customer service.

I had called another service/repair company some months ago, maybe 6 months. Their tech came out, told me he needed parts, couldn't get them, I should buy a new washer. I kept using it, the cycles didn't always finish, sometimes the laundry would wrap around the agitator and the cycle would quit. I phoned your company last Monday, was told repair tech would be out that afternoon (nice quick service!). That occurred, Vadim diagnosed, said he needed to get parts, he would order them and he would return in ~5 days to do the repair. He called me on Friday (not even 5 days later), said he had the parts and would be here that afternoon to do the repair. He did the repair, but after he left, the washer again wound the laundry around the agitator and didn't complete the cycle. He came back again today when I had tried another load, this one wrapped again around the agitator, he did more adjustments and stayed through the cycle, which worked fine. Very conscientious, want to do a good job and make the customer happy with the results.

Wonderful company inside out. Superb customer service, the lady is knowledgeable and very professional. Technicians are quick and clean. Great communication and fair pricing. Highly recommended!

Amazing service, easy to schedule, parts were ordered and delivered promptly. Saved a lot of money by giving the right advice. We used this service for dishwasher abd a washer. Both work great.

Dishwasher broke, wouldn't drain. Called this local company, a tech came out that same day. He diagnosed a faulty drain pump, ordered it, and within 3 days he returned and had it completely fixed. Fantastic communication all throughout - he explained why it wasn't working, what exactly he needed to replace, and the breakdown of the cost of the repair. The office is wonderful too, these guys don't usually get the credit, but definitely make a huge difference in this experience!
Overall great experience, will call these guys again if anything else breaks :)