A Team Appliance Repair

After our washing machine broke down in the midst of 6 family members staying with us, we were in need of a quick repair job. The problem was diagnosed quickly, but expensively ($320 for diagnostics) turned out to be quite simple (solenoid valve). They wanted to charge $430 for the part and installation. After hesitation, I agreed. We had to pay for the part (which actually costs $232 in a store), to get it ordered. I was assured the part would arrive in 2-3 business days and be installed the day received or the next day. After not hearing from them the 3rd day I called and was informed the part would take another week. By that time I understood the actual cost and found I could obtain it elsewhere, and a handyman could install it. I called to cancel that evening, as I couldn't wait another week with so many people in the house. They said I could get a refund since the part hadn't arrive, minus a restock fee. I called the next morning, and suddenly the part had actually arrived (another location they said) and I couldn't get a refund, but they could move installation up a few days (why, suddenly?). The manager was rude, and claimed I didn't understand the call the day before.
Since I couldn't get a refund for this very overpriced part, I reluctantly booked to have the part put in. I stayed home from work all day Wednesday waiting. Their phone line (Toronto) suddenly wasn't taking in coming calls! I called another branch, being told he was late. Finally I called again at 7pm and they said they could book me for tomorrow. He came, put the part in and left. After two washes my floor was flooded from a burst hose. Strange! They offered to fix it, but I have no trust in this company. I called 247 Appliance, they fixed it the same day, the tech changed his schedule to install the new one the same day! A Team is an unreliable and untrustworthy company!!

repair done in august- pump has now failed again as it was not an LG part. In addition, tech drilled into another part to make it fit- now leaking. this is a very questionable service firm- also see BBB rating and reviews. Tech looked like he did not know what he was doing. also, only took debit card

DO NOT USE THIS COMPANY. READ THE REVIEWS AND TAKE THE WARNINGS SERIOUSLY.
Monday they came to repair the dryer telling us we should replace the vent as well, which we did. Today I have a dryer that wont work at all and this company wont honor their apparently useless warranty without us shelling out another $80 just for the service call. I am so angry this garbage 'service' have been allowed to do this

This company is a complete rip off I had them in to service a refrigerators and was told 80 but if we completed service it would be removed from labour cost. I was told my mother board had to be replaced it would be to costly went ahead they charged me $285 and then within 30 mins said no its a compressor $1500. I wouldn't have moved ahead if he didn't sound certain that it wasn't the motherboard. I called to see if we could lower the bill and she said you aren't getting anything from us. I got upset

Absolutely terrible. Said the part was included in the fee IF it was needed but thought it could be repaired with a sealant of some kind instead. Offered 30 day warranty for the work. Sealant didn't work. Water all over our kitchen floor. Company won't honour what they told us.

There's a group of people getting together to take legal action.

This company will tell you what is wrong, when it isn't the problem and then make you pay upfront. Then when you find out it isn't right and cancel and ask for a refund they keep your money. I have read lots of reviews now showing the company takes people's money and leaving them high and dry with a still broken appliance. DO NOT TRUST THIS COMPANY. Their customer service is disgustingly rude, you can't even call it customer service. DO YOUR RESEARCH. This company has had multiple Better Business Bureau complaints as well.

Total racket! Fixed our machine and gave a "warranty". The machine worked for two days and then broke again, now we need a $700 part in addition to the $600 we already spent. DO NOT USE THEM, just look at the reviews.

To look at the issue $320. Part and installation $960
We agreed on $760. Paid half upfront. Week later he cam and installed part I paid balance. Next day ran dishwasher.. same issue. It wasnt fixed. A week later the same guy cam back. Spent about 10 minutes and said the diswasher would work but it would cost another $900 plus for parts and labor to me thats just crazy to pay almost$1600 to repair a dishwasher
Maria the manager or so she said would not allow me to speak to her manager she said he was a silent owner lol what Scer I am out $760 and still have a dishwasher that isnt working.
Why are they still allowed to operate in Intario

Its a sham. Theres a reason why these guys only accept cash or Interac. I was in a hurry so I didnt do the research - my bad. The service rep charged me $300 to diagnose the problem then another $400 for a part I later found out I could have bought on line for $75 (!!). Took him 1 minute to swap out the part. Do not deal with this band of pirates.

The worst!!!! Appliance repair company I have ever come across. BE AWARE!!! They had their technician come in and completely missed diagnosis our fridge issue. Which cost us $1000. Then, only to tell us that we need to spend another $800 for another issue that wasn't mentioned at the time of service. When we spoke to a service representative, they basically said there's nothing more they can do. All a bunch of incompetent fools. A Mickey mouse operation.