A Team Appliance Repair

Costed me 950 and still with a broken washer. Quoted 550 + tax for the part plus 350 labour. When I try to cancel the service, they said they will charge me over 700 for unperformed labour. The technician then borke the control panel and display when replacing another part. They would like to charge me more to then fix these additional parts, how ridiculous is that!

DO NOT EVER USE THIS Company. I wish I saw the reviews earlier. Their company site review is completely misleading.

We had an issue with our dryer losing heat. We had a "technician" from The A Team Appliance Repair company "repair" our dryer indicating it had been fixed. Although the dryer now appeared to produce heat it was very hot with a "burning" odour. Within hours the dryer was no longer working. In less than 24 hrs we called the company for a follow up service call as the technician stated we had a "30 day warranty on the repair". I repeat - the repair did not last 24 hrs. The company set up another service call for 3 days later but did not show up. Upon calling the company they weren't able to get anyone back for at least two weeks. Upon having another company repair it after The A Team was unable to return, we found that the element was not installed properly as the wiring was not grounded and it was only secured with 3 screws as opposed to the 6 screws needed. We also became aware that the 3 parts that they charged us for were three times the market price. Although the technician stated the repair was warrantied for 30 days, the fine print in their service contract states that The A Team "will determine warranty eligibility in its sole discretion". I should also note that although initially the customer service department stated we would receive a refund less a stocking fee, and further follow up with accounting stated "the cheque was ready to be signed" our latest phone call to accounting 40 days later stated "you are not eligible for a refund as the parts were already installed and you are not eligible for a warranty". This story is consistent with MANY other reviews I sadly did not read before having this company to our home. Given the poor workmanship I am not confident their technicians are legitimately licensed and I hope you can determine what type of company you will be dealing with if you engage with this company.

Terrible experience and service.
I needed a dishwasher repair and their website looked reputable. I was wrong. I had an error message that was not allowing the dishwasher to run. The service technician advised this it was a valve drain issue and proceeded to charge me over $290 which he claimed would fix the problem. He then said it I needed a new Drain pump for $175.00. He claimed the dishwasher was fixed and I paid in good faith. When I went to check it before he left, I still had the same error which makes me question if I really needed that part. He then proceeded to run it and asked us to wait until the cycle ended and if it didn't work that the repair was under warranty. Well, it didn't work and I called them back. The same technician then advised I would need a new mother board for $700. I declined and asked for refund since they never fixed the issue. Their call centre with a scripted reply would not escalate the issue and refused to refund any portion of my cost which was over $526. I feel like I was taken advantage of. Stay away and do your research.

We called them in to fix our dishwasher, which wasn't draining properly. The technician who did not inspire a lot of faith, he arrived without any kind of protection for the floors in our condo, told us there was a service fee that would be included in the price of repairs. He then diagnosed that the pump had failed (which made sense), but also that we needed a new motor (which made no sense as the dishwasher, worked). He needed to order a new motor. We waited, called them, the wrong part had been ordered. Should have been a red flag. Waited another week, technician called in sick, rescheduled for 3 days later. We waited, technician called in sick again. We then read the reviews, which we should have done in the first place and realized the company was not interested in providing the service you pay for. Asked for refund for the part, was told re-stocking fees and a cheque will be mailed. We will see.

Called them out to repair Miele dishwasher.
Call out fee $333. Stayed 5 minutes and said new circulation pump needed at $1521 plus tax.
Second op ion from Miela with $99 service call out is needs a new drainage pump at $400 approx.
my mistake should have gone direct to Miele. However lesson learnt I will not use these them again and hopefully my experience helps others. I gave them opportunity to comment and they standby their engineers opinion , fair enough I stand by my opinion too.

DO not call this company. They come in only to collect the service fee & then tell you that you have the MOST expensive repair needed. My quote was $850.00 which is what I paid for the dishwasher.
NEVER again

Our LG washing machine broke ... would not spin. The A Team came same day April 22/24 and assessed ... needs new motor assembly - $785.73 (have to pay by etransfer or interact) plus $400 balance upon completion. April 30/2024 second tech Raji comes by to say that it is not the motor but the Inner Drum Assembly costing an additional $165.57 = $932.26. Again paid by interact.
We wait 4+ weeks and the 2 repairmen come June 3/2024 to install the inner drum kit. I made a point of watching them work and when the job was completed watch them test. The machine still did not spin and then Raji torqued the bolt on to the end of the drum housing ...completely shearing it. Now Raji said I needed a rear drum assembly $895.62 plus tax. I told them to leave and at least saved myself from an addition $400. ... disappointed there are companies out there taking advantage of their customers.

Telephone operator said that they take Cash and Debit only. Repair team respective said I have to pay by e-transfer before he starts the work. I am a Senior who has never done a e- transfer before. He said he would help me with that and ran me through the process. After about half an hour he put back the panel and said that there are parts to be purchased a total of $ 495.00 more. I should purchase them and call so that he could replace it and left. I feel strongly that I was not told the truth. I was also told that that I would not have to pay the $ 80.00. lf I agreed to go ahead with the service. The service man said No.. Not only was I forced to make a e- transfer but I lost my money. I would advise that you think twice before you deal with this Company.

We had the A-team in to fix our washing machine and while we initially had a very positive experience with their technician, we soon learned (one month and seven days later) that information we were given by that technician was not honoured by the company. We originally wanted to purchase a new washing machine, but were convinced by this technician to allow their repair (and were so in no small part by the promises we have since learned were false). Customer service Maria was extremely unhelpful, refused to allow us to speak to the technician, stating that he was out of the country. I was told that it would be a new problem (even though it was not). The company offered us a minor discount on having a technician come out for a new problem, however anything related to what they find would be a new cost to us. They refused to refund us. They refused acknowledge the problem on their end. I asked to speak to someone above the agent to make a complaint, and was told that the same service agent I was speaking with was the manager. She took my complaint and said there would be no follow up because she was the customer service manager. I asked for her supervisor or to speak with someone above, even the owner of the company and was told unequivocally they would not provide me with that contact. I gave my complaint, and when I was speaking with Maria finishing up, I could clearly hear someone in the background mocking our conversation. I have never in my life experienced such level of unprofessionalism. Completely disappointed with this company and the way this problem has been mishandled. A simple solution could have been found by sending someone to assist on our original request, instead we are very unhappy customers.

I wish I could give this company 0 stars. Do not give this company your time or money!!! They came to fix our dryer and since we couldnt take the day off work, our son stayed at home to let the technician in. The technician quoted the entire job being $350. Without any updates on pricing or the work he was actually doing, he charged my son $665 for the repair at the end of the job. Completely took advantage of our son and us. He also took our old machine parts with him and apparently discarded them, so we have no idea what he actually did to our dryer. The technician and customer service is rude and the company is misleading and overcharges. We hope no one has to experience this.