A Team Appliance Repair

Call the company and they say its 80 for a tech to come out and look at the fridge. He tells me on the phone he can fix my fridge no problem, the mother board needs rebooting. Its a comon problem with LG. He can do it for 290 bucks. I say okay, and my wife paid the guy. Get home and fridge is not working and he wrote on the bill, needs new compressor. He misled me to pay more and took off. I feel violated by these guys. Called office and they are not any better. BEWARE...

Called for fridge repair. Technician said that need main board replacement and everything will be good. After replacement fridge still not working. When called the office, customer service representative said that needs more $1500. So, in total it is a cast of a new fridge. How to name this kind of business? For me it is a pure .
My suggestion is not to use this company and even not to come closely.

Technician came and diagnosed washer might main board problem and charging $280 but end of washing the filter only with charging the same., horrible customer service as well, not response your clarification questions at all. Absolutely walk away from this vendor

Paid 300 for their technician to arrive, tell us the drum is broken and leave. They are horrendous and mislead their customers.

80 dollar service fee is just for the technician to come to your house. Then you sign for 290 dollars for him to diagnose. Says you need a new part, another 372 dollars. This took three weeks. When he removed the board where the time and controls are, he ripped the surrounding sticker which left it ugly, and unsightly. He said he could replace it for another 90 dollars. We said no. We had already paid too much. So, yes the oven works, but we are left with an unsightly panel. They should have replaced that part for free, since he ruined it. It just isn't acceptable workmanship or good customer service. I can't say we are happy with this place. I would not recommend!

Waiting 2 1/2 months for a overcharge of $337.60
They have a ticket 218495 for my over charge of $337.60 and have promised of 11 weeks now to mail me a refund cheque. Each time I call (30 ) times at lease they say its priority and owner has to come in at end of month to sign 8 different employees have told me its coming 24hrs, then 48 hours then at end of month. BBB has called but they do not respond There are hundreds of negative review on their site with good people being owed hundreds. CBC did an article in2019 Nothing changes DO NOT USE THIS COMPANY
They just torture me and lead me on 80 year old with stage 4 bone cancer

Bait and switch company, tell you that they can fix it a set price, you pay, then afterwards say they now need to order parts and its extra, conveniently they do not take credit cards, only cash or debit so you have zero ways to get your money back...stay away from them!

We use this company when we had an issue with our freezer. The technician who arrived seem pretty good, but then a month later we had another issue this time with the fridge itself. The technician who came was terrible. Not at all helpful and quoted us 5 to 10 days to receive new parts. The process took more than two weeks and every time we call customer service they didnt seem at all concerned about the timeframe it took for the parts to arrive. The technician came back to fix the fridge, and did not help us put any of the parts back together that we ended up having to do it ourselves, not knowing how it all worked and ended up breaking one of the pieces which is probably gonna cost us even more money for replacement. All weve paid this company just shy of $1500 which I regret. Will not use them ever again.

Contacted them may 1 for my WOLF microwave repair. Still have not received the replacement part as of July 23 and they took my built in microwave control panel
Leaving me without a microwave. I have called 3 times asking for an update and no one gets back to me. Absolute terrible service.

My mistake... not reading these reviews. Our fridge broke on a Sunday. For $380 the guy told us that the compressor was blown. Ok, so far. He told us that it would take a couple of days to get a compressor and would cost $1500 in parts and labour. Apparently it arrived the next day. Great. We were told that the compressor specialist only worked on Saturdays and Sundays. Guess what? He never showed up. By the Monday (8 days after the fridge died) I was told that it would not be till Saturday. I lost confidence. I told them I had to cancel the job. I told them that I couldn't wait any longer. They then told me that I would have to pay a restocking fee on the compressor. They wanted 15% on the $1500. When I asked how much the compressor cost they said, $1500. They wanted me to believe there was no labour cost or mark up? I asked for a picture of the compressor and the invoice for the compressor. They wouldn't.... like these are trade secrets. What are they hiding? Not surprisingly, when I politely asked to the owner's name, they said it was policy to not give out names. Everything about them made me think "they are not to be trusted, this is a ...."
Then I read the reviews. I mentioned the reviews to them. They brushed off my comment.
The disputed amount is $264.00. We gave them a $881 deposit. when I asked for the undisputed amount of $617, they said they wouldn't release that money until I signed a waiver agreeing to not dispute the restocking fee. Clearly this happens all the time to them.
I'm calling my lawyer. My advise, NEVER call these people.