80 dollar service fee is just for the technician to come to your house. Then you sign for 290 dollars for him to diagnose. Says you need a new part, another 372 dollars. This took three weeks. When he removed the board where the time and controls are, he ripped the surrounding sticker which left it ugly, and unsightly. He said he could replace it for another 90 dollars. We said no. We had already paid too much. So, yes the oven works, but we are left with an unsightly panel. They should have replaced that part for free, since he ruined it. It just isn't acceptable workmanship or good customer service. I can't say we are happy with this place. I would not recommend!