We called for a dryer diagnose and repair. They hoaxed my husband and I into paying $90 for just showing up and then tell told us itll actually be $290 + tax to diagnose my dryer. The customer service rep did not disclose this over the telephone while booking and made it seem like it would be $90 to diagnose the problem and that costs for labour and parts for the repair will be given after the tech diagnoses the issue. Upon arrival the tech will insist we pay $290 in order for them to even look into the dryer or the $90 for them just showing up at the door. I wish this business was more transparent with their fees during initial calls. They should advise that an actual diagnosis will start at $290 + taxes rather than tricking customers into thinking its $90. Also, please send more knowledgeable techs with evident credentials. The tech we got was not knowledgeable and told us a bunch of nonsense a generic google search will give you. They didnt tell us the approximate cost of parts and repairs unless we paid the $290. So We just paid the $90 for the tech to show up and do absolutely nothing (he was there for about 5-10minutes) and sent him on his way. Please read reviews before committing to their services. The customer service is extremely rude and ultimately hung up on us twice when we were trying to give feedback and seek a resolution. This is definitely fraud, save yourself your time and money!! We called another (credible) service provider and paid $80 for an actual diagnosis and more appropriate estimate for repairs.
- Approximate cost of services:
- $90.00