Appliance Repair Genie

Appliance Repair
Toronto ON M5V
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HomeStars
Appliance Repair
Appliance Repair Genie
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77%

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Reviews by rating (past 12 months)

Reviews for Appliance Repair Genie

Average customer rating:
8.7 10 (29 reviews)

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David in Toronto
David in Toronto
1 review Vaughan, ON
0/10

Dishwasher Repair

I would not recommend this company at all. Michael is horrible to deal with and is not honest. He sends repair people who are not insured to do repairs. When they damage your appliances, you are left with a problem and no solutions. Do yourself a favour and stay away! WASTE OF TIME AND MONEY.

Approximate cost of services:
$250.00
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paula in Brampton
paula in Brampton
1 review Brampton, ON
10/10

Samsung Dryer

Great job on doing my Dryer Repair - quick friendly service for a great price. TEN STARS

Approximate cost of services:
$300.00
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Arun in Oshawa
Arun in Oshawa
0 reviews Oshawa, ON
0/10

Its been a month for a simple dishwasher repair

The dishwasher door latch broke of our Samsung Dishwasher, this was reported to Comerco on Dec 25th and my first appointment with Appliance Gene was on Jan 10th after numerous calls and follow up. The repair guy showed up two minutes left stating he had to order the parts and it may take two weeks. This parts generally available over amazon or any parts store with delivery time of 1 business day the max. ApplianceGene on the other hand having hard time picking up the phone calls and when reached out the receptionist asks call back but to avail there is no more room to leave a voice message.

Approximate cost of services:
$150.00
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Nisha in Toronto
Nisha in Toronto
8 reviews Toronto, ON
10/10

Dismantled washer and dryer

Mike and his trainee did a great job dismantling my washer and dryer so we could get them out of my narrow staircase. He responded quickly, came to do the job and finished the job quickly, and the price was affordable. Thanks Mike!

Approximate cost of services:
$340.00
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Company Response

Hello! Thank you for those kind words. We are honored that you chose us for you appliance service needs. it was a pleasure being of service, have a terrific day.

diyanotherday
diyanotherday
8 reviews Toronto, ON
0/10

Charged for parts, failed to repair, ghosted

We hired Appliance Repair Genie to fix our washing machine, which was showing an A10 error (long drain). They called us just after we posted the request and said they could come right out. They offered to not charge us tax if we paid cash, which we declined.

A technician came out quickly and said the pump needed to be replaced. They charged us $340 for the part. They called us the next day to say the technician wasn't working with them anymore and they'd send out someone else plus an apprentice. They looked at the machine again and said the pump was fine and it was now showing a F26 error and the motor/tachometer would need to be replaced. They said they'd try to get the new part in a hurry.

They came out the next day and said that the machine was now showing a different F error code and they were giving up trying to fix it. When I inquired about a partial refund, they stopped returning my calls/texts.

Summary: Came out three times, didn't fix my washing machine, charged me $340 for a part I did not receive, ghosted me afterwards.

Approximate cost of services:
$340.00
2 of 2 people found this review helpful.
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AlexF in Etobicoke
AlexF in Etobicoke
3 reviews Toronto, ON
10/10

Repair Freezer Section of Fridge

Half the freezer was icing up. Mike came within two hours of my request for service. Mike immediately knew what was wrong. He gave me a quote and he even had the parts with him. He explained everything and showed me the problem and then proceed to fix my fridge. I'm very happy with the repair which comes with a 30 day guarantee.

Approximate cost of services:
$600.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Oven repair

Finished the job quickly, very polite, oven works! Even took the time to explain the issue and how it was resolved.

Approximate cost of services:
$100.00
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Company Response

Really appreciate your review. Thank you so much. We take pride in our customer satisfaction and service. For any other repairs you may need in the future, we would be glad to help!
Have a terrific day.

Private User
Private User
0 reviews Scarborough, ON
10/10

Washing Machine Repair

My washing machine began making a rule grinding noise. I called Appliance Repair, found their add from social media. The partner on the phone was polite, friendly and honest about how they operate (diagnosis, payment, moving forward, etc). Mike, the technician, was able to stop by within half an hour (VERY FAST). He was able to fix the problem within the hour, out everything back. Quick, courteous, informative and honest. Highly recommended.

Approximate cost of services:
$120.00
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Company Response

Thank you so much for your kind review. It was my pleasure to work with you! Customers like yourself is why I love my job :D

Mike

Eric from Etobicoke
Eric from Etobicoke
2 reviews Toronto, ON
2/10

Fridge Repair

Friendly and quick response. Came and checked what was wrong and told me I needed a new part. Agreed to the part (the part only was quoted at $325+tax) and labour ($180) costs that he called for a price on. And had to pay upfront for. Fridge wasn’t working and didn’t want food spoiling.
While he was getting it, I checked the price of the part at the store he went to. It was listed for $180+tax. When questioned about it, he told me you had to call for the price. So I did and they told me it was $180. There was nothing I could do about it since I payed for the part ahead of time. I also followed up after calling the store to be ghosted. Be cautious of part prices.

Approximate cost of services:
$180.00
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Company Response

Sorry you feel that way. cConsidering anyone else would charge way over 180 labour. I am sorry your not satisfied of your fridge repair. but as you can see from all my reviews, you seem to be the only one who complained. good luck to you and your future repairs, your in for a rude awakening once you know how other companies would charge you for labour.

gottareachkd in Toronto
gottareachkd in Toronto
8 reviews Toronto, ON
10/10

Front load washer

Front load washer presented an error with my clothes in it on a Sunday. Mike came first this Monday and once the issue was identified, advised on the pros, cons, and potential costs of fixing vs getting a new washer. Also, called in to get quotes for the costs of parts.
Reasonable cost for consultation. Very direct and knowledgeable person.

Approximate cost of services:
$100.00
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Company Response

Thank you kindly for the nice review!
I strive on customer service and satisfaction. I'm happy to hear you were pleased with our services. If there is any repairs you may need in the future, We would be happy to assist.
Thanks again and have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Repair Genie

Honest, Reliable and Affordable Appliance Repair Experts From respecting your home, to being upfront and honest about parts and costs, The Appliance Repair Genie team goes above and beyond with each service call. Quick, Dependable Service We understand the urgency, and we are here for you with same day appliance ...
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